Overview
HotelPlanner has a rating of 4.3 stars from 1,763 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Bad, had no answers. Did not understand what I was asking
Greatly appreciate the quick response, and solution!
Kaye Danica was very sweet and patient, and friendly.
Neal was so easy to talk to regarding the reservations.
Very polite and courteous. Explained all things well. His name was Victor
They will charge you a lot more than what they quoted you on your card by adding tax and recovery fees. DO NOT USE THEM.
Terrible terrible terrible horrible awful bad,,,5,,qq
Ricardo spent time on the phone working out details for a large group
Neal was professional and friendly. He was efficient and did a good job.
The experience was pleasant. The person I spoke with was very helpful.
Lindsey worked with us for a late hotel booking, and even got us a discount! Kudos
Customer service was Very polite and helpful! Thank you for your help!
Excellent - great communication and guidance. I look forward to staying at the hotel.
Emmanuel was very helpful and very polite. He helped me with last minute reservations.
Hello Jodie,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
My experience with the agent was horrible. The agent was impatient and did not meet my needs.
Excellent…… provided options and willing to help locate a hotel to meet our needs.
Good Afternoon Paula,
We are absolutely delighted to hear about the lovely experience you had booking your reservation! Quality and value are suoer important to us, so its great to know we hit the mark for you. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- West Palm Beach, Florida, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Diana,
We're delighted to hear that you had such a positive experience with our team member! Providing excellent service and making your booking process seamless is always our top priority. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles