HotelPlanner

Called the toll free number for the hotel - rerouted to an agent in the U.S. (didn't realize this until later on). Asked if we were speaking to Comfort Inn, Amherst, Nova Scotia, and the agent said yes (which was a lie). Booked a room, billed immediately, got to room and showed front desk clerk the confirmation email (my phone had been charging until this point) and that's when I realized we were charged $315.88 U.S. funds for a tiny room with two double beds (we were sharing with another couple). This amounted to $414.63 Canadian. Hotel wouldn't help saying we booked through third party. Hotel also showed the room rate as $170 Canadian, yet these crooks charged us almost double that and in U.S. currency. After about a dozen emails with these jerks, each time a different agent, bounced around from department to department, I filed a complaint with the BBB and the company had the audacity to say that we knew it was in U.S. funds as we had booked through a U.S. booking number. First, that's a lie - we specifically asked if we were speaking to the hotel and they said yes. Second, booking through an agency shouldn't matter! We book through '800' numbers all the time when booking hotels and we've never experienced anything like this. They asked to see proof that we were actually charged and we sent proof at least six or seven times, each time a different agent responding asking for the same documents. They made it clear they aren't going to refund us the difference which amounts to $98.75 ($315.88 Canadian instead of in U.S. which converted to $414.63), so there isn't much we can do. These people should not be allowed to operate when they scam and STEAL people's money and then lie about it. One of the agents also said that when people call to book, the caller is given the option of what currency to be charged and that we must have opted to be charged in U.S. funds. Yea, that's right... bill me in a currency that results in a higher amount in the country I live in - sure. Another lie.