Overview
HotelPlanner has a rating of 4.3 stars from 1,774 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Very nice young man took time. Patient work with me. Got a hotel for me. I just appreciate everything that he done. It was very, very nice.
Patrick was super helpful. Very efficient, and easy to understand. Traveling is super stressful. He made it a little less stressful. :)
Hello Ammi,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Jorge Isai was a great help with reserving our room couldn't get a better employee that him he's awesome
Hello James,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Stephanie was an exceptional help and wonderful to chat with this morning. She was upbeat, personable, and kind. Grateful for her help!
Hello Lydia,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Ohmygosh Alonso was absolutely fantastic! He had our rooms booked in 10 minutes. He was such a pleasure to talk to and extremely fun! Beautiful customer service 💕
Hello Shiela,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Alonso, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Good communication on refund policy. Friendly employee. It was a pleasant experience and a short wait on the phone.
Greetings,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
She was very helpful and took care of my added room in a timely manner. She was very polite……. ………………,…. ……………………..
Hello Carolyn,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Thank you for your patience in making the reservation for 19-21 June 2025. May God bless you and you family.
Hello Fritz,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Hugo was a great help with my reservation. He made sure that I got the righr discounts and that I received accurate directions to the hotel property.
Greetings Robert,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Hugo, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
From the beginning to the end of the conversation it was a 5. Well spoken, kind and very helpful! Can not wait to meet her.
Hello Maureen,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
I am very satisfied with the service over the phone. Good communication & customer service provided.
Hello Beyene,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I stay at your hotel when I visit my daughter and her family. It's has always been a pleasure to stay there and all of your staff has always given top notch service. I just made reservations with Lauren and she was very professional and extremely helpful to me.
Hello Bruce,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Hugo was very friendly gave excellent customer service worked very hard to accommodate my reservation. Excellent job Hugo.
Hello Jon,
We're so happy to hear from you! Quality and value are super important to us, so it's great to know we hit the mark for you. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Angela was very helpful and very thorough about my reservation for June 20 and very thorough on explaining all the fees and the room set up
Hello Darold,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
When I called to make a reservation. I was helped immediately. Miguel was friendly and assertive and informed me well with my questions
Hello Jamie,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Brandon was very efficient and courteous. He answered all my questions and got me my reservation quickly.
Greetings Taylor,
We appreciate you taking the time to provide us with feedback! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Bert did an excellent job he was very efficient and professional I don't know what the reservation number is
Greetings Loretta,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Bert, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
He was fast and very clear about what was available. Was really pleasant to talk to. Can wait to stay there.
Thank you
Hello Rachel,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
You didn't even know the name of the town I was looking for a room for my parents. Wouldn't let me contact the hotel directly for questions about the location. Totally disappointed!
Good Afternoon Michelle,
We apologize for this interaction but I'd love to help! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
Jasmine was a great help to me, she gave me the best rate ane she was very pleasant. She also kind enough to give me the rating for the hotel
Hello Veronica,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- West Palm Beach, Florida, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Linda,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles