Overview
HotelPlanner has a rating of 4.3 stars from 1,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Called for a Marriott reservation for the French Quarter Fest. The hotel was full. Jason was able to find us very reasonable alternative and took care of all the details.
Talked with the gentleman from reservations & he was really helpful with informing my about the details of rooms available. Asked about the date we needed,how many were staying & how many beds we needed & what size. There's parking for our oversized rig so that'll be helpful as well.
Hello Mike,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Emmanuel did such a great job of booking a reservation for the 23rd of Feb,2025. He was so very polite and kind. It was a great experience.
Greetings Joan,
We're so happy to hear from you! We are overjoyed to hear about the wonderful customer service you received, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Austin was very helpful in planning my stay at your hotel. He exuded knowledge, confidence and professionalism. His friendly demeanor made my experience that much better. If I had to rate him on a scale it would be that he exceeded my expectations and was excellent.
Greetings,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Austin, we love knowing we have people on our team willing to go above and beyond for or guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Although the room type that we wanted was not available, he was able to find a room that worked well for us and gave us the extra room that we needed
Hello Richard,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Francisco Ismael was the absolute best!
I absolutely love him
Greetings Carmen,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I had a wonderful time there and can't wait to do it again
Greetings Sharon,
We greatly appreciate you taking the time to provide them with feedback! Quality and value are super important to us, so it's great to know we hit the mark for you. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Lauren was very personable and professional. She was well versed in answering my questions. Very enjoyable to talk with
Good Morning Michael,
We appreciate you taking the time to provide us feedback! We strive to provide the best service, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Booking a room…boring…no so with Eboni….GREAT positive attitude and went the extra mile to ensure my travels are accurate! Perfect job!
Hello Rod,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Eboni, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I called and was told the pool was open and it was not.i do not want be charged for it
Hello Emily,
I'd be happy to further assist you! I am having a hard time finding your reservation with the information provided, please provide me with the itinerary number beginning in H for your reservation and I'd be more than happy to take a look into your reservation. Feel free to reply with the itinerary number, or you could also escalate it to me personally at Melanie.Planelles@HotelPlanner.com. I look forward to hearing back from you!
Kindly,
Melanie Planelles
Julio answered all of my questions and made my booking experience FANTASTIC! He is very informative and was a pleasure talking to!
Hello Christy,
Thank you for your feedback! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
My experience was effortless thank you so much for the professionalism
Hello Denise,
We appreciate your feedback! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Anjelica hung up on me when I asked what company sh
Greetings Brooke,
We apologize for this interaction! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
It was very easy & appreciate the gentleman's ease with my reservation!
Hello Ruth,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Very knowledgeable and helpful individual unfortunately no problem understanding him his English is perfect
Hello William,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Outstanding customer service she spent quality time searching ensuring we got the reservation we were seeking. She was professional, patient, kind, and polite. All the great qualities of customer service.
Greetings Delores,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with us, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
He was very helpful and professional. I appreciated his assistance during a stressful time.
Hello Paul,
Thank you for your feedback! We are happy to hear that our team was able to assist you, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Buyer beware and book directly with hotel! Cannot get a refund for illness without a doctor's note. I said due to HIPPA, not required to disclose. They said HIPPA doesn't apply. If traveling to location in the winter and there is heavy snow and ice falling--that doesn't count either. Must have proof of road closings. :( If there is a death of an immediate family member, with proof of a death certificate and proof that you loved them (at the time of death), I believe you can get your money back, but short of that...good luck! Book direct with the hotel next time. Absolutely zero to be gained booking through this SCAM!
She was very professional and very pleasant, She must be a pretty lady.
Hello Godwin,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Upon arrival at our destination, we were advised that the payment from your company to the hotel declined. We were stranded in the lobby for almost an hour waiting for a resolution from your end. I called 3 separate times & even requested to speak to management. I was told that management cannot take incoming calls? That's a very unprofessional way to do business in the SERVICE INDUSTRY. It's just unacceptable. I was humiliated! You took the money out of my account & yet I had to experience being told that the payment didn't go through.
We picked dinner up before going to the hotel & it was cold from sitting in the car waiting for a resolution. I just can't imagine how this could rectified. I will never use your service again, & I will make sure to encourage anyone I know to NEVER attempt booking with you.
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- West Palm Beach, Florida, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Leslie,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jason, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles