Overview
HotelPlanner has a rating of 4.3 stars from 1,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Jan took the time to listen and get me the best deal I could get. Explained everything so I could understand and he was very pleasant while dealing with me.
Very helpful and professional agent. Nice to talk to and was a perfect example of professionalism.
Hello Dan,
We appreciate your feedback! Quality and value are super important to us, so it's great to know we hit the mark for you. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Jason did an awesome job! Would highly recommend! He booked me the rooms I needed and provided me with the protection policy.
Greetings William,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Very informative and helpful. Patient too;)
I was unable to complete the process online.
He helped
Greetings Patricia,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I could understand her and she was sufficient. Quick and easy
Good Evening Janice,
We appreciate you taking the time to provide us with feedback! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel needs!
Kindly,
Melanie Planelles
She did an awesome job helping me find a hotel close to our venue
Hello Barbara,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Seamless, from start to finish Bethany is a great representation of your company
Greetings Diana,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Bethany, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Extremely patient with a kind manner. I needed 5 nights for myself. However, during that stay, I needed 2 more additional rooms, one with ADA adaptions and one w/o…all on same floor with a different check-in and check-out dates.
Also, he was professional and concerned of making sure I get my reward points for each as well.
It was confusing and then made simple. Thx!
Hello Jacquelym
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with our team, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Bryant was very polite, and professionally. Helped find a room at a good price
Greetings Donna,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Was told no military rates available.I went on line and booked with military/government rate.
Hello Kelley,
We apologize for this interaction! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
Booking a room was easy. Wanda has great phone skills
Greetings Peter,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Wadsworth did not have what I was looking for available... She offered to find me something in the area... Exactly what I was looking for... So nice talking to a real person and not trying to do stuff online! She was very polite... explained things clearly and went the extra mile. Thanks
Hello Mark,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with our team, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
We've stayed here multiple times and always have had a great experience. Awesome service and great coffee. :)
Hello Anna,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Carlos was very polite and knowledgeable, and went out of his way to help me book a room for my daughter and her kids even though I live out of state, he made the experience very easy
Hello Larry,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Carlos, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Horrible. She didn't even let me finish without transferring me to the place I have been having technical issues with all morning. If she would have stayed on the line she would have understood that.
Hello Kelle,
We apologize for this interaction but I'd love to help! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
The desk clerk was most helpful. She was very knowledgeable and assisted my reservation.
Hello Richard,
We appreciate you taking the time to provide us with feedback! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind or your future travel needs!
Kindly,
Melanie Planelles
Excellent. Wanda answered my inexperienced questions completely in a very kind and helpful manner. She was very patient as well as thorough and quick considering my extra questions. Top notch.
Hello Carol,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Thank you for assisting in making our reservation!
Greetings Laurie,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Very professional pleasure to speak with would definitely recommend
Greetings Gerald,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Called for a Marriott reservation for the French Quarter Fest. The hotel was full. Jason was able to find us very reasonable alternative and took care of all the details.
Hello Leslie,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jason, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- West Palm Beach, Florida, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Pat,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles