HotelPlannerReviews 4,746

I don't think I was on the phone for 5 minutes. Eriberto processed my reservation, answered all my questions and closed out the process with a professional and sincere wish for me to have a safe and enjoyable weekend 👍🏼

Julio was so helpful, we are coming to Superior to visit a very sick cancer family member! So grateful Julio will try to get us in our room early.he was just the best customer service ever!

Irving was incredibly helpful. He had a great personality and helped me with every question I had. If I was a resident of Iowa Falls, I'd make him the mayor.

Mr.Hugo was very professional and kind. He was very helpful and explained all the hotel amenities the hotel has to offer. I was very pleased with the service he provided.

I really appreciate the extra effort. This employee of yours put in to find me the room I needed. I highly recommend her for customer service and knowledge. Also for her pleasantness.

Carlos lied to me and said this booking was fully refundable. He also did not tell me I would be charged immediately. I will never use this service again.

I was freaking out trying to book a hotel room bcoz most hotels in my budget range were full due to Valentine's Day. Timothy was helpful & kind and offered alternatives etc.

We live out of state and I wanted a hotel close to the hospital since my grandpa is currently on hospice there. Carlos was extremely friendly and helped me get a room reserved so that I have one less thing to worry about as we go through a difficult time. You never know what other people are going through and kindness truly goes a long way!

I was rattled because we had to change our dates for reservations from another hotel.
Saliva was excellent at setting us up at a hotel. She took time to talk to me and clear up any questions.
Great hospitality!

Needed a hotel room for a family with their child in the hospital and Mel helped me get everything together for them. She made the experience pleasant and was very quick to answer any questions I had. I appreciate her and all she did.

My experience was horrible Joleen sounded like a robot and continued reading a script instead of talking normal. She kept me on the line for over 30 minutes and did not help me at all.

Very helpful in every way would highly recommend a plus thank you for the wonderful service I only hope my stay is just as good

Victor was very good and helped us with our reservation. Very helpful in solving the problem and found a solution for our problem and made reservation for our stay.

The helper "Jolene" was clearly AI. Although the bot attempted to speak in a friendly manner it was clearly scripted and robotic. Also pitch changed in some instances which was annoying.

Noe was gracious, kind, and very helpful. I truly appreciated the time he spent thoughtfully answering my questions. I hope that Hilton Hotels will not use automated/Ai systems to answer customers questions. It does a dis service to your hotels.

Perfect! Called about a different hotel, way too expensive. She suggested another close by, comparable hotel.
Lovely woman, articulate, helpful, pleasant.
Highly recommend her service

Jose was very patient and efficient while booking my reservation over the phone. The website stated no availability but had no problems when calling in. Thank you

She was very nice. I could understand her which is important. She knew her stuff and was helpful with me getting into another hotel in the area that I was seeking because the hotel I originally wanted was full... I give her 5 s

My experience was great! I'm happy to have had the nice gentleman assist me with trying to celebrate a re connection with my mother. Thank you for making this happen.