HotelPlannerReviews 3,565

The fellow who helped me did not give me one rate and then change it three minutes later. He was honest, helpful, and patient with my questions. He helped us get what we needed for a decent cost.

Michael was excellent in describing the details of my reservation and included adjustments i needed for the reservation. I appreciated his ability to adjust my request in a prompt fashion with all my needs satisfied. Will no doubt use their services in the future, as a result!

I asked Ricardo to confirm the cancellation policy. He told me there would be no charge if canceled by 1/26/2026. When I received the confirmation email, it reads there is a cancelation charge of 1 night if canceled by 1/26/2026. This is the opposite of what he told me.

Obtaining a room for 5 nights for my wife to attend an evert. Brett was extremely helpful, knowledgeable and courteous assisting us thru the process. Thank you for the convention room rates.

I called to get help booking our hotel for a large group for Great Wolf Lodge. Miguel was so helpful with the process and helped us find the best deal.

It was a very enjoyable experience. Staff was extremely helpful in every way. The ISB charge port unit in my room did not work properly. Maintenance was on it in minutes and fixed it.

Mark lied about what the hotel had then I had a confrontation with the clerk and luckily they fixed your worthless employees mistake

I had a wonderful booking experience with Tnesha. She was friendly, prompt, and attentive to questions pertaining to my handicap accessible reservation.

I really appreciated how Manuela worked hard on my behalf to get me a great deal at just the hotel I wanted. I've had very good experiences with your service!
Thanks much!

The service I received from Ben was spectacular. He was kind, efficient, polite, and friendly. It's nice to know that Customer Service still lives. He was a prime example of what every interaction should be like when you deal with a hotel reservation thank you Ben.

I had a phenomenal experience. I called last minute for a reservation and the hotel I was interested in was fully booked. She got me into another hotel while I was in a store parking lot. I wish all my phone support requests were as fruitful and simple as this call was

Mr Julio Antonio was very helpful. Last year I used a booking website with a private company and my reservation confirmation was confusing. Calling directly Mr Julio Anthony helped me pick my room and offered a discount. He was very reassuring and friendly.

It was fine. The young man I talked with was pleasant.
My only question is I thought I was talking with a Spring Hill Marriot employee. When I checked out they said I made reservations through Expedia How does that work?

Carlos was so great, my initial call for info only made me want to stay at the lucky place who employs Carlos! He was the best!

I'm technically illiterate and Sativa was very kind, helpful and patient with me. She also told me how to cancel the room.

This is the third time I've done this survey because when I check something out it erases everything. If it wasn't for the fact that Sativa was kind I wouldn't have done this. I'm not going to print my receipt because I'm not doing this again.

I just called your hotel in Aliso Viejo on El Toro Rd and spoke with Diego Raphael. All done in 8 minutes... lovely young man!

I really like that she double checked about what I was looking for. At the end she went over everything to make sure it was correct before I paid.

The agent (Kith Jumhil) was very helpful and did an excellent job helping me book/reserve my room. The only problem was the rate that was charged. Expedia advertised the room at $63 for one-night stay. Agent added a $26 commission for Sitejabber. This review is to alert people to make sure you are dealing directly with Expedia or call the motel directly. If not, you may find yourself paying an extra commission to a middleman.

Called hotel directly. What I was looking for was not within my budget However the gentleman that helped me answered all my questions and processed my reservations at another location.
It was a very pleasant surprise on a Sunday morning!