HostGatorReviews 13,393

In the past, I had spoken with people in the technical support of Hostgator that unfortunately didn't have the knowledge to resolve my issue or didn't take the time to resolve my issue and always recommended me to other companies to resolve my issue. Things honestly damage the reputation of the company. Today I called the company for the last time and May Ann Rose was very polite and with a lot of knowledge was able to resolve my issue. I think Companies should be more selective with their employees and hire people like her or promote people like her who understand the importance of good customer service to help other employees.

I was on hold for two hours because I usually call in at night to avoid chat. I finally gave in and did a chat session and I was very impatient with the CSR when the chat initiated, but they handled it well and resolved the situation immediately with quick responses and gave me screenshots. The CSR should be considered for internal support group or a ops manager position based on the way they handled my bad attitude. Dont let this one move on. I use to be a call center manager so I value those who can be patient and put up with customers issues and impatience that was not caused by employee in the first place. My wife and I run a business where we help multiple small business, and always push them to use hostgator, and this is exactly why we favor hostgator.

Received particularly good service today from "Namie." Competent and helpful. Quickly understood and resolved problem.

Impossible to get a straight answer out of Hostgator, they are not user-friendly and horrible to try to get anything accomplished with. Once you transfer your domain there is no going back for 60 days, so they have you over a barrel. I can't wait to go elsewhere. If there was a minus rating I would give it.

Here I'd like to share my experience dealing with HostGator for the last three or four years already. I like most of you, first check the company that could provide high-class hosting options for WordPress. Second, I checked the prices, and third, not less important for me I also took attention to the verbal assistance. I could say that HostGator is #1 not only in providing high class and reasonable prices for the hosting but it providing amazing assistance service. Just today I lost some important information and the serviceman of the HostGator was with me all the time until I did not find out all the necessary information. I can just say: Bravo HostGator! Today when most webpages provide either FAQ service or bot service it is so rare and so valuable to have online chat with a professional. Good Job, I'd say!

I called Hostgator because we were hit with Hurricane Ian...All phone #'s were changed. The girl told me how to update my phone # for billing, but most important, and not addressed...on my website, the phone # is incorrect. She said she could not address that and someone would call be back and she marked as urgent. Til this day - 5 days past - I have had no call back. Hostgator designed my website and there doesn't seem to be a way to change or edit the title which is on home page and where the phone # is incorrect. So as it stands, since 9/28 - people call and get that the phone is no longer in service and think we are out of business. I receive no business calls any more. (2 months)