From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Overall the experience was good. No further comments
Simple and straightforward. Just what I needed. Recently transferred from a different Host, whose prices have crept up over the years and the customer service has tanked. Read good things about HostGator and so far, I'm extremely happy.
Hi Jennifer,
Thank you for your review! We greatly appreciate it!
DJ
Customer Advocate at HostGator
I was having some issues with my website images. Mr Sharath does a splendid job to solve my issues. I was seeking help for the last two days, but no one was able to help me except Mr Sharath. He is a great guy for support.
Overall HG experience is good for me, and I recommend it.
Hi Nashid,
Thank you for your review!
DJ
Customer Advocate at HostGator
Stuck with incoming emails and more then 6 times tried to get help from support, but not at all any professional or seriousness in customer care.
Hey Shahrukh,
Give us a shout at reputation@newfold.com and we will be able to assist.
DJ
Customer Advocate at HostGator
I've done a lot of research on hosting companies when I was in the market for one. Hostgator by far is the best ive used. Reliable, full-featured, easy to use. Highly recommended.
HI Nick,
Thank you for choosing HostGator!
DJ
Customer Advocate at HostGator
I would really recommend the service. Great customer support!
Hey Andraz,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
Communication was good. Sachin offert to help me. It was fast and to away my struggles and also explain me everything well. Thanks again :)!
Hey Jurick,
Thank you for your review!
DJ
Customer Advocate at HostGator
I used the chat interface and was extremely pleased withthe knowledge and helpfulness of the staff. They stayed online with me unitl the domain was active and I could log inthe cpanel and successfully use the ftp access. I would reccomened them.
Hi Bob,
Thank you for your review!
DJ
Customer Advocate at HostGator
Great service to the customers, the support agents are quickly to answer you.
Hi Ronald,
Thank you for your review!
DJ
Customer Advocate at HostGator
My Tech Helper, Mike, was the best I've encountered for a long time. He got to the root of my "situation" and expertly resolved it. This is why I've been a Hostgator customer for the past 8 years! THANK U Mr. Mike.
HI Pat,
Thank you for your review on Mike!
DJ
Customer Advocate at HostGator
SHE IS REALLY AND AMAZING CX SERVICE. SHE IS AN ASSET OF THE COMPANY. SHE NEEDS TO BE PROMOTED FOR THE EXCELLENT JOBS. She is valuable to the company and give important to the customers to be retained and continue using your products
Hey Virgilio,
Thank you for your review!
DJ
Customer Advocate at HostGator
Had to contact customer services a number of times as experienced unexpected domain transfer issues. Eventually sorted.
HI Michael,
Thank you for your feedback!
DJ
Customer Advocate at HostGator
Its the simplest and best for Starters like myself
HI David,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
I'm ok with my service just that I wish that the google add credit was available to me
Hey Imran,
Give us a call and we will look into that!
DJ
Customer Advocate at HostGator
Reshma helped me get the invoice canceled for the domain I wanted to cancel without effecting the one I wanted to keep.
Hey Kathy,
Thank you for your review on Reshma!
DJ
Customer Advocate at HostGator
Great help with all my questions. Looking forward to working more with HostGator.
HI Sean,
Thank you for your review!
DJ
Customer Advocate at HostGator
Excellent had it fixed before I could exit the site
Hi Neal,
That's awesome. Thank you for your review!
DJ
Customer Advocate at HostGator
I chose it because of the pricing, but customer service is not that great.
Hey Tracy,
Give us another shot, give us a call and we will fix that.
DJ
Customer Advocate at HostGator
Hi, I'm a web developer specializing in the internet field, I received support from you in transferring a website to HTTPS and I just enjoyed the kind, patient, smiling and good service,
As a seasoned developer I can say that one of the most important things in hosting services is support. Is there support? Good storage service! Nothing? Don't get close
I really enjoyed (and especially) your representative (whose name I don't even know) I would like you to know who I spoke to why he is simply excellent!
Have a good day
Glory
HI Glory,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
I have no idea how to use the application. I think it was installed incorrectly by a technician but I have no way to know.
HI Lani,
Give us a call and we will check that out!
DJ
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Miguel,
Thank you for your kind review!
DJ
Customer Advocate at HostGator