From the business
HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
Fast reply, great service thanks to Divine Rochelle.
He was polite, went out of the way to let me know to leave the browser open and how to prevent losing the chat due to inactivity, took my security as an importance by getting me to respond to verification email when I forgot my pin, and helped to resolve my issue all within five minutes. He was polite and nice while doing all these quickly with expertise
Hi Zi Juin,
Thank you for your review on our CS Rep!
DJ
Customer Advocate at HostGator
I'm grateful to the lady that I spoke to today. She was very helpful and deserve a move up the ladder.
Hi Godson,
That's great! Thank you for your review!
DJ
Customer Advocate at HostGator
Awful, this individual was a bully. Made me pay my invoice almost one month early (due 12-11-2022) when my account is on auto pay with cc on file. I said if I paid the bill now before auto pay then the bill payment on the due date would probably duplicate. He/she said I'd need to remove my cc from the auto pay! I don't want to do that as I want to auto pay each year. He/She wouldn't assist me until I paid it. I paid the bill and then she/he said I didn't need to pay. Now the bill payment will likely duplicate because this nasty individual was such a bully. Hostgator you need to fix this issue with your tech support reps. This is the 2nd time I've had a rude arrogant tech rep. No one deserves treatment like this.
Hi Donya,
We will be reaching out to you soon.
DJ
Customer Advocate at HostGator
I always have a great experience with customer support. They are always fast to answer questions and resolve my website issues everytime!
Hi Brandon,
Thank you for your reivew!
DJ
Customer Advocate at HostGator
Excellent customer service. All information given was crisp and clear.
Hi Binil,
Thank you for your review!
DJ
Customer Advocate at HostGator
Hostgator never disappoints. I have used them many years
Hi Caral,
Thank you for your review!
DJ
Customer Advocate at HostGator
This is my first time using a website hosting service but I'll say that hostgator is great and affordable. I would recommend it to a friend that wants to build a website
Hi Emmanuel,
Thank you for your awesome review!
DJ
Customer Advocate at HostGator
Your support team is the best, always willing to help, polite and are your top selling point, other include your cpanel which is top notch and user friendly too.
However, the only problem I have is the limited payment method, I suggest you integrate crypto payment to make payment more convenient as it's widely used, the new trend and the future.
Hey Osaretin,
Thank you for your lovely review!
DJ
Customer Advocate at HostGator
Estoy teniendo la mejor experiencias al utilizar mi Cuenta de Hosting
HI Carlos,
Thank you for your review!
DJ
Customer Advocate at HostGator
I buy business for one years pay all fee and they try to pass other payment i pay all best plan for one years cost me money
Hey Patrick,
Give us a call. We can take a look at this.
DJ
Customer Advocate at HostGator
I used it in the past for another website. But it seems a lot has got worse since then including customer service, server speed and relaibility.
Hi Karolina,
We will be reaching out soon!
DJ
Customer Advocate at HostGator
I was in a panic! I have no tec knowledge! I reached out for help and Sreevas answered the call. So pleased with the outcome! I'm just waiting for everything to populate and then get on with building my website on HostGator. I could not have done it without his help. A genius! 5 STARS
Hi Carl,
Thank you for your review! We greatly appreciate it.
DJ
Customer Advocate at HostGator
Hosting is good and support is also available 24/7.
Hey Muhammad,
Thank you for your review!
DJ
Customer Advocate at HostGator
Disappointing - My website was hacked 2 weeks ago and you recommended Sitelock to unlock it so I upgraded for 3 years and still after 2 weeks I still do not have a website and my subdomains which hold portals for online courses are still locked. I have been extremely disappointed by the lack of assistance towards me having a website and subdomains up and running and still I have nothing.
Hey Tracy,
Give us a call so we can take a look at this.
DJ
Customer Advocate at HostGator
The person who helped me was very nice, and solved the problem in one interaction. Also, he taught me how to update my SSL manually. That was great!
Hi Paulina,
Thank you for your review!
DJ
Customer Advocate at HostGator
For the price point. And I can now see that was a mistake. Thanks
Hey Magdy,
We would love to know how we can make things right. Give our support a call.
DJ
Customer Advocate at HostGator
She listened and handled my account well. I really enjoyed being a customer of Hostgator.
Hey Kathy,
That is so good to hear. Thank you for your review!
DJ
Customer Advocate at HostGator
We were struggling to pin point why http traffic redirection to https not working.
Chat support didn't work effectively, call tech support, Cutis understood what our requirement was.
Fixed the issue right away,
Cheers!
Hi Sung,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
I read reviews and most individuals indicated that it was user and beginner friendly
Hi Rodrick,
Thank you for your kind review!
DJ
Customer Advocate at HostGator
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sabine,
Thank you for your review!
DJ
Customer Advocate at HostGator