Hopper Reviews Summary
Hopper has a rating of 2.1 stars from 3,447 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hopper most frequently mention customer service, price freeze and phone number. Hopper ranks 12th among Travel Deals sites.
Hopper refused to refund my card after I purchased car insurance directly through the rental car company. Reason I did this was I found out that Hoppers rental car insurance is sub-par and if an accident were to happen, I would be on the hook for the charges. Thankfully I listened to the rental car company rep and purchased car insurance through them. The Hopper rep argued with me for over an hour while I contacted the rental car company directly to get itemized receipts. Even after providing this to Hopper they refused to refund me $60. Do not use them! Do your research with rental car insurance and you will understand why Hopper is false advertising and fraudulent.
I booked a hotel with hopper. When I checked in the room there was a roach infestation so horrible that roaches were literally crawling on my feet when I checked in to the room, the room was still filthy from the last guest, I had to sleep in my car because the roaches were literally crawling out of the bed sheets. Hopper chose not to put me in another hotel. I have never had a more experience with a booking site. I recommend exepedia because they would never have let this monstrosity happen. The hotel desk then became hostile with me because I told hopper about the roach infestation.
We’re sorry that you had a poor experience with your hotel booking on Hopper. Please refer to the instructions below to find the best way to reach out to Hopper Support for further assistance.
HOW DO I CONTACT CUSTOMER SUPPORT?
ACTIVE AND PAST BOOKINGS
We offer 24/7 Phone Support for active and past bookings. To get started have your Hopper Support ID ready and call us at +1-833-933-HOP1 (+1-833-933-4671) toll-free from US / Canada / Skype. Alternatively, we can be reached at +1 (347)-695-4555.
Find your Hopper Support ID within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, your Support ID will then be displayed. *for VIP Bookings, tap “Call Toll-Free” to view your Support ID.
24/7 LIVE CHAT (VIP BOOKINGS)
If you’ve purchased VIP Support, you may also access Live Chat within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, and select “Chat”.
PRE-BOOKING SUPPORT / GENERAL ENQUIRIES
For all other assistance, please get in touch with us by submitting a request here [https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o].
OTHER INFO
You can find the instructions outlined above at Hopper’s Contact Us page found here [https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP].
If you are seeking support in French, please visit this article [https://help.hopper.com/S1qjP3KPF] for additional details for getting support in French.
We hope to see you again on the Hopper app soon!
I absolutely love the Hopper Travel App! It's a game-changer for finding the best flight deals. The predictive fare alerts are spot on, and the user-friendly interface makes booking a breeze. Saving money and time has never been so easy! Highly recommended. Get a $25 Hotel Voucher by downloading the app, going to "EARN" on Main Screen, go to bottom and tap; "Redeem A Code" and enter PAULS7EB. Then on the "EARN" page at the top tap the "REWARDS" tab and then tap "CLAIM". That's It and it's good immune for any hotel immediately with no blackout dates.
Date of experience: March 06,2023
My flight had a connection. They book my flight as two separate flights and I had to pay for my luggage to get home twice! Hate this app!
Thank you for taking the time and letting us know of your experience with us. We regret to learn it was not satisfactory and want to take every opportunity to provide you with a resolution. Due to privacy reasons, we are unable to directly assist you via this platform and as your case could contain personal information that should not be shared publicly, we would ask that you connect with our contact centre via the following link: https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP
If you have an active reservation, you can click on the booking and communicate with support there. If you do not have an active reservation, you can refer to the contact phone number and follow the steps via the automated directory. We are here to help and the team will take all the necessary steps to assist you with your query.
I hate this app and have lost so much money. I got the cancel for any reason because life happens. The first cancelation I was given a credit and one year to use it, not a refund. On a second flight no matter how many times I tried to cancel the flight was still scheduled. I had the cancel for any reason yet I could not cancel. When I spoke to customer service instead of canceling and giving me a refund they said they had to investigate the problem. This app will rob you any way they can. You are warned Hopper is a bunch of false promises.
We’re sorry to learn of your recent experience with Hopper. Please refer to the instructions below to find the best way to reach out to Hopper Support for further assistance.
HOW DO I CONTACT CUSTOMER SUPPORT?
ACTIVE AND PAST BOOKINGS
We offer 24/7 Phone Support for active and past bookings. To get started have your Hopper Support ID ready and call us at +1-833-933-HOP1 (+1-833-933-4671) toll-free from US / Canada / Skype. Alternatively, we can be reached at +1 (347)-695-4555.
Find your Hopper Support ID within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, your Support ID will then be displayed. *for VIP Bookings, tap “Call Toll-Free” to view your Support ID.
24/7 LIVE CHAT (VIP BOOKINGS)
If you’ve purchased VIP Support, you may also access Live Chat within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, and select “Chat”.
PRE-BOOKING SUPPORT / GENERAL ENQUIRIES
For all other assistance, please get in touch with us by submitting a request here [https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o].
OTHER INFO
You can find the instructions outlined above at Hopper’s Contact Us page found here [https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP].
If you are seeking support in French, please visit this article [https://help.hopper.com/S1qjP3KPF] for additional details for getting support in French.
We hope to see you again on the Hopper app soon!
They provide seat selection, which is only a "preference" with airlines, your seat is not guaranteed.
We’re sorry that you had a poor experience with your seat selection. Please refer to the instructions below to find the best way to reach out to Hopper Support for further assistance.
HOW DO I CONTACT CUSTOMER SUPPORT?
ACTIVE AND PAST BOOKINGS
We offer 24/7 Phone Support for active and past bookings. To get started have your Hopper Support ID ready and call us at +1-833-933-HOP1 (+1-833-933-4671) toll-free from US / Canada / Skype. Alternatively, we can be reached at +1 (347)-695-4555.
Find your Hopper Support ID within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, your Support ID will then be displayed. *for VIP Bookings, tap “Call Toll-Free” to view your Support ID.
24/7 LIVE CHAT (VIP BOOKINGS)
If you’ve purchased VIP Support, you may also access Live Chat within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, and select “Chat”.
PRE-BOOKING SUPPORT / GENERAL ENQUIRIES
For all other assistance, please get in touch with us by submitting a request here [https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o].
OTHER INFO
You can find the instructions outlined above at Hopper’s Contact Us page found here [https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP].
If you are seeking support in French, please visit this article [https://help.hopper.com/S1qjP3KPF] for additional details for getting support in French.
We hope to see you again on the Hopper app soon!
I haven't had too many problems with them but then the moment I do they tell me they can't help me. I accidentally clicked freeze price and was charged $120! I purchased the ticket 5 minutes later so obviously I didn't need the freeze option. They wouldn't refund my money. For this reason I will not be doing business with them in the future, they stand to lose much more than the $120. No future referrals will be given to this company and I will go to the competition.
We’re sorry that you experienced issues with Hopper’s Price Freeze product. Please refer to the instructions below to find the best way to reach out to Hopper Support for further assistance.
HOW DO I CONTACT CUSTOMER SUPPORT?
ACTIVE AND PAST BOOKINGS
We offer 24/7 Phone Support for active and past bookings. To get started have your Hopper Support ID ready and call us at +1-833-933-HOP1 (+1-833-933-4671) toll-free from US / Canada / Skype. Alternatively, we can be reached at +1 (347)-695-4555.
Find your Hopper Support ID within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, your Support ID will then be displayed. *for VIP Bookings, tap “Call Toll-Free” to view your Support ID.
24/7 LIVE CHAT (VIP BOOKINGS)
If you’ve purchased VIP Support, you may also access Live Chat within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, and select “Chat”.
PRE-BOOKING SUPPORT / GENERAL ENQUIRIES
For all other assistance, please get in touch with us by submitting a request here [https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o].
OTHER INFO
You can find the instructions outlined above at Hopper’s Contact Us page found here [https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP].
If you are seeking support in French, please visit this article [https://help.hopper.com/S1qjP3KPF] for additional details for getting support in French.
We hope to see you again on the Hopper app soon!
Looked into Hopper but never signed up for any travel. BUT! A massive charge went through on my credit card that I had reversed.
The replacement card number was known by no one but the bank and me. Guess what? Two more unauthorized charges that had to be reversed.
Hopper made three charges I never ordered. Absolutely the worst. Would never trust this firm with my personal or credit card info. No deal is worth this and from what I see, they don't have really good deal either, especially when the bad charges show up.
We’re sorry to learn of your recent experience with Hopper. Please refer to the instructions below to find the best way to reach out to Hopper Support for further assistance.
HOW DO I CONTACT CUSTOMER SUPPORT?
ACTIVE AND PAST BOOKINGS
We offer 24/7 Phone Support for active and past bookings. To get started have your Hopper Support ID ready and call us at +1-833-933-HOP1 (+1-833-933-4671) toll-free from US / Canada / Skype. Alternatively, we can be reached at +1 (347)-695-4555.
Find your Hopper Support ID within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, your Support ID will then be displayed. *for VIP Bookings, tap “Call Toll-Free” to view your Support ID.
24/7 LIVE CHAT (VIP BOOKINGS)
If you’ve purchased VIP Support, you may also access Live Chat within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, and select “Chat”.
PRE-BOOKING SUPPORT / GENERAL ENQUIRIES
For all other assistance, please get in touch with us by submitting a request here [https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o].
OTHER INFO
You can find the instructions outlined above at Hopper’s Contact Us page found here [https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP].
If you are seeking support in French, please visit this article [https://help.hopper.com/S1qjP3KPF] for additional details for getting support in French.
We hope to see you again on the Hopper app soon!
Do not purchase airline tickets from Hooper as they frequently cancel them after purchase or increase the price of the ticket.
Thank you for taking the time and letting us know of your experience with us. We regret to learn it was not satisfactory and want to take every opportunity to provide you with a resolution. Due to privacy reasons, we are unable to directly assist you via this platform and as your case could contain personal information that should not be shared publicly, we would ask that you connect with our contact centre via the following link: https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP
If you have an active reservation, you can click on the booking and communicate with support there. If you do not have an active reservation, you can refer to the contact phone number and follow the steps via the automated directory. We are here to help and the team will take all the necessary steps to assist you with your query.
Absolutely not to be trusted and worst customer service ever! We booked flights to Tunisia, they contacted us a few weeks before the trip to tell us that the dates we booked are not available and we need to change to their other suggested date and so we did. Once there, 3 days before our return they said the flights were cancelled and that we had to book new ones on our own. They offer us a "refund" that wasn't even a quarter of what we paid and only reach our bank accounts after 3 months. We lost money, were stranded in a foreign country and had to go on overdraft to pay on our own on an extremely short notice. Responses and customer service were super slow. They also have no phone line. What a scam
Total garbage and forced to double pay for my car.
Booked and prepaid through Hopper to rent a car with Budget. I got charged from Budget- more than the original amount on Hopper. Tried to get help from Hopper and they basically shrugged and said that there was nothing to be done. The CS rep kept saying that they had probably charged for insurance which was absolutely wrong and had nothing to do with anything. I will NEVER EVER use them again. Way better resources out there. I am really sorry i took the chance on them.
We’re sorry that you had a poor experience with your car rental booking on Hopper. Please refer to the instructions below to find the best way to reach out to Hopper Support for further assistance.
HOW DO I CONTACT CUSTOMER SUPPORT?
ACTIVE AND PAST BOOKINGS
We offer 24/7 Phone Support for active and past bookings. To get started have your Hopper Support ID ready and call us at +1-833-933-HOP1 (+1-833-933-4671) toll-free from US / Canada / Skype. Alternatively, we can be reached at +1 (347)-695-4555.
Find your Hopper Support ID within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, your Support ID will then be displayed. *for VIP Bookings, tap “Call Toll-Free” to view your Support ID.
24/7 LIVE CHAT (VIP BOOKINGS)
If you’ve purchased VIP Support, you may also access Live Chat within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, and select “Chat”.
PRE-BOOKING SUPPORT / GENERAL ENQUIRIES
For all other assistance, please get in touch with us by submitting a request here [https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o].
OTHER INFO
You can find the instructions outlined above at Hopper’s Contact Us page found here [https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP].
If you are seeking support in French, please visit this article [https://help.hopper.com/S1qjP3KPF] for additional details for getting support in French.
We hope to see you again on the Hopper app soon!
Might be cheaper price at first but when you have to reach out for any service, believe me, they just shut you down. Havent seen a terrible service than them.
We’re sorry that you had a poor experience with your flight booking on Hopper. Please refer to the instructions below to find the best way to reach out to Hopper Support for further assistance.
HOW DO I CONTACT CUSTOMER SUPPORT?
ACTIVE AND PAST BOOKINGS
We offer 24/7 Phone Support for active and past bookings. To get started have your Hopper Support ID ready and call us at +1-833-933-HOP1 (+1-833-933-4671) toll-free from US / Canada / Skype. Alternatively, we can be reached at +1 (347)-695-4555.
Find your Hopper Support ID within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, your Support ID will then be displayed. *for VIP Bookings, tap “Call Toll-Free” to view your Support ID.
24/7 LIVE CHAT (VIP BOOKINGS)
If you’ve purchased VIP Support, you may also access Live Chat within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, and select “Chat”.
PRE-BOOKING SUPPORT / GENERAL ENQUIRIES
For all other assistance, please get in touch with us by submitting a request here [https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o].
OTHER INFO
You can find the instructions outlined above at Hopper’s Contact Us page found here [https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP].
If you are seeking support in French, please visit this article [https://help.hopper.com/S1qjP3KPF] for additional details for getting support in French.
We hope to see you again on the Hopper app soon!
I booked a hotel room for my birthday and when I got there, they would not let me check in so I called hopper for a refund which they approved the next day (08/12/2023) and I am still waiting (08/26/2023). I have called hopper several times and each time they told me that they have processed it but I still don't have it. Today I called and they asked for my bank statements! NEVER BOOK A HOTEL WITH THEM.
We’re sorry that you had a poor experience with your hotel booking on Hopper. Please refer to the instructions below to find the best way to reach out to Hopper Support for further assistance.
HOW DO I CONTACT CUSTOMER SUPPORT?
ACTIVE AND PAST BOOKINGS
We offer 24/7 Phone Support for active and past bookings. To get started have your Hopper Support ID ready and call us at +1-833-933-HOP1 (+1-833-933-4671) toll-free from US / Canada / Skype. Alternatively, we can be reached at +1 (347)-695-4555.
Find your Hopper Support ID within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, your Support ID will then be displayed. *for VIP Bookings, tap “Call Toll-Free” to view your Support ID.
24/7 LIVE CHAT (VIP BOOKINGS)
If you’ve purchased VIP Support, you may also access Live Chat within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, and select “Chat”.
PRE-BOOKING SUPPORT / GENERAL ENQUIRIES
For all other assistance, please get in touch with us by submitting a request here [https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o].
OTHER INFO
You can find the instructions outlined above at Hopper’s Contact Us page found here [https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP].
If you are seeking support in French, please visit this article [https://help.hopper.com/S1qjP3KPF] for additional details for getting support in French.
We hope to see you again on the Hopper app soon!
It is a cute historic home but it is definitely not worth the price or having to deal with the management. I booked through a third party and was never contacted by the hotel. When I called to find out how to check in I was literally screamed at because the third party didn't send them my contact info. I gave the owner/manager my info and then when I didn't receive the instructions via email I called back. The manager/owner had taken down the wrong information for no other reason than they wouldn't stop yelling over me. Being that it is a historic home the plumbing doesn't work well and you will have spiders as room guests
Thank you for submitting your review. We apologize very sincerely for the troublesome experience you have had with your stay.
Please refer to the instructions below to find the best way to reach out to Hopper Support for further assistance.
ACTIVE AND PAST BOOKINGS
We offer 24/7 Phone Support for active and past bookings. To get started have your Hopper Support ID ready and call us at +1-833-933-HOP1 (+1-833-933-4671) toll-free from US / Canada / Skype. Alternatively, we can be reached at +1 (347)-695-4555.
Find your Hopper Support ID within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, your Support ID will then be displayed. *For VIP Bookings, tap “Call Toll-Free” to view your Support ID.
24/7 LIVE CHAT (VIP BOOKINGS)
If you’ve purchased VIP Support, you may also access Live Chat within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, and select “Chat”.
PRE-BOOKING SUPPORT / GENERAL ENQUIRIES
For all other assistance, please get in touch with us by submitting a request here [https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o].
OTHER INFO
You can find the instructions outlined above at Hopper’s Contact Us page found here [https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP].
Customer service is very bad, if you need their service urgently they are not interested in your situation, they play with your time regardless of your need for their service. I do not recommend them, I spent all day trying to solve a problem I had and still no answers.
Thank you for submitting your review, Yusmary. We apologize very regretfully for the disappointing experience you have had while connecting with us at Hopper Support. Our specialized Support Team has been connected to you. A refund for your purchase has been processed to the form of payment which was charged.
Esta aplicación es una estafa, te hacen creer que rentaras un auto económico y cuando llegar a recoger el auto te dicen que como eres residente de la florida, tienes que dar un depósito mayor, tienes que comprar un seguro de 40 dlls diarios, pagar otro fee de 40 dlls y al final terminas pagando el seguro que te vende hopper en su app y el auto, para llegar a la conclusión hopper no me quizo devolver nada por cancelar la renta después de que te mienten con la información que te proporcionan.
Tengan muchísimo cuidado no la recomiendo en absoluto
Gracias por enviar su comentario. Nos disculpamos sinceramente por la experiencia problemática que ha tenido con su reserva de alquiler de coches.
Por favor, consulte las instrucciones a continuación para encontrar la mejor manera de ponerse en contacto con el servicio de atención al cliente de Hopper para obtener más ayuda.
RESERVAS ACTIVAS Y PASADAS
Ofrecemos Soporte Telefónico 24/7 para reservas activas y pasadas. Para empezar, tenga a mano su ID de Soporte Hopper y llámenos al +1-833-933-HOP1 (+1-833-933-4671) gratuito desde EE.UU. / Canadá / Skype. También puede llamarnos al +1 (347)-695-4555.
Encuentre su Hopper Support ID dentro de la Hopper App:
1. Toque el icono "Ayuda" en la parte inferior derecha de su pantalla
2. Elija la reserva con la que necesita ayuda.
3.3. Seleccione el tipo de asistencia que necesita y se mostrará su ID de asistencia. *Para reservas VIP, pulse "Llamar gratis" para ver su ID de asistencia.
CHAT EN DIRECTO 24/7 (RESERVAS VIP)
Si ha adquirido Asistencia VIP, también puede acceder al Chat en Directo dentro de la Aplicación Hopper:
1. Toca el icono "Ayuda" en la parte inferior derecha de tu pantalla
2. Elija la reserva con la que necesita ayuda.
3.3. Seleccione el tipo de ayuda que necesita y seleccione "Chat".
ASISTENCIA PREVIA A LA RESERVA / CONSULTAS GENERALES
Para cualquier otro tipo de asistencia, póngase en contacto con nosotros enviando una solicitud aquí [https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o].
OTRA INFORMACIÓN
Encontrará las instrucciones descritas anteriormente en la página de contacto de Hopper aquí [https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP].
Booked at Hyatt times Square in May. Hotel took my Hopper Reservation and billed me a second time.$250. Hotel wouldn't do anything, saying I had to deal with Hopper. Credit card, Chase, wouldn't do anything and said I had to deal with hotel, I cancelled the card. I followed Hopper's customer service steps and nothing. No return email, no answer to a follow up email. 100% rip off. Sound up spending $500 for a band box of a room.could've just driven home.
Can't decide which is worse the app or the customer service. I highly recommend booking through the actual airline or literally any other booking resource. I lost so much money because of hopper.
We’re sorry that you had a poor experience with your flight booking on Hopper. Please refer to the instructions below to find the best way to reach out to Hopper Support for further assistance.
HOW DO I CONTACT CUSTOMER SUPPORT?
ACTIVE AND PAST BOOKINGS
We offer 24/7 Phone Support for active and past bookings. To get started have your Hopper Support ID ready and call us at +1-833-933-HOP1 (+1-833-933-4671) toll-free from US / Canada / Skype. Alternatively, we can be reached at +1 (347)-695-4555.
Find your Hopper Support ID within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, your Support ID will then be displayed. *for VIP Bookings, tap “Call Toll-Free” to view your Support ID.
24/7 LIVE CHAT (VIP BOOKINGS)
If you’ve purchased VIP Support, you may also access Live Chat within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, and select “Chat”.
PRE-BOOKING SUPPORT / GENERAL ENQUIRIES
For all other assistance, please get in touch with us by submitting a request here [https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o].
OTHER INFO
You can find the instructions outlined above at Hopper’s Contact Us page found here [https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP].
If you are seeking support in French, please visit this article [https://help.hopper.com/S1qjP3KPF] for additional details for getting support in French.
We hope to see you again on the Hopper app soon!
I appreciate his help. He was very helpful, efficient, patient and knowledgeable. Jimz is definitely an asset to the company. Thank you for helping me out today! :)
-Nikki
A scam. I booked a private room in a hostel - because that is exactly what the hostel had advertised. Despite having screenshots of both the advertised room and the room that I booked both showing a private room (and not a 12 bed dorm as the hostel then told me it would be) to prove this when requesting a refund because of false advertising, I was accused of lying for 45 minutes on the phone and given a non-monitored email inbox to send the actual proof to. I have literally done nothing wrong and have been the victim of a scam, then somehow accused of being the problem. Now when I check the hostels advertised rooms, the images and ads are no longer for a single private room but have been corrected for the dorm, yet still no response to or refund to me. Appalling behaviour from any business.
We’re sorry that you had a poor experience with your hotel booking on Hopper. Please refer to the instructions below to find the best way to reach out to Hopper Support for further assistance.
HOW DO I CONTACT CUSTOMER SUPPORT?
ACTIVE AND PAST BOOKINGS
We offer 24/7 Phone Support for active and past bookings. To get started have your Hopper Support ID ready and call us at +1-833-933-HOP1 (+1-833-933-4671) toll-free from US / Canada / Skype. Alternatively, we can be reached at +1 (347)-695-4555.
Find your Hopper Support ID within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, your Support ID will then be displayed. *for VIP Bookings, tap “Call Toll-Free” to view your Support ID.
24/7 LIVE CHAT (VIP BOOKINGS)
If you’ve purchased VIP Support, you may also access Live Chat within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, and select “Chat”.
PRE-BOOKING SUPPORT / GENERAL ENQUIRIES
For all other assistance, please get in touch with us by submitting a request here [https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o].
OTHER INFO
You can find the instructions outlined above at Hopper’s Contact Us page found here [https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP].
If you are seeking support in French, please visit this article [https://help.hopper.com/S1qjP3KPF] for additional details for getting support in French.
We hope to see you again on the Hopper app soon!
From the business
Hopper predicts prices with 95% accuracy up to 1 year in advance. No ads, no spam, no stress — just accurate predictions and the easiest way to book and save.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re sorry to learn of your recent experience with Hopper. Please refer to the instructions below to find the best way to reach out to Hopper Support for further assistance.
HOW DO I CONTACT CUSTOMER SUPPORT?
ACTIVE AND PAST BOOKINGS
We offer 24/7 Phone Support for active and past bookings. To get started have your Hopper Support ID ready and call us at +1-833-933-HOP1 (+1-833-933-4671) toll-free from US / Canada / Skype. Alternatively, we can be reached at +1 (347)-695-4555.
Find your Hopper Support ID within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, your Support ID will then be displayed. *for VIP Bookings, tap “Call Toll-Free” to view your Support ID.
24/7 LIVE CHAT (VIP BOOKINGS)
If you’ve purchased VIP Support, you may also access Live Chat within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, and select “Chat”.
PRE-BOOKING SUPPORT / GENERAL ENQUIRIES
For all other assistance, please get in touch with us by submitting a request here [https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o].
OTHER INFO
You can find the instructions outlined above at Hopper’s Contact Us page found here [https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP].
If you are seeking support in French, please visit this article [https://help.hopper.com/S1qjP3KPF] for additional details for getting support in French.
We hope to see you again on the Hopper app soon!