From the business
Meet Hop2- the newest player in finding the cheapest international airline tickets.
Booking online is now easier than ever. With Hop2 you'll also find the greatest values - all online and in a quick, time-saving manner.
Hop2 Reviews Summary
Hop2 has a rating of 3.2 stars from 306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hop2 most frequently mention and customer service. Hop2 ranks 14th among Discount Travel sites.
Airline changed a flight time on me, and Tara gave me all the alternative options. She was very helpful.
Hong Kong Air cancelled my flight and Tyler R at customer service made it right. Had some trouble initially not getting call back after leaving my phone number with their automated system. Called back and was told the Schedule Change dept. would call me back within 2 hrs, but no call back. I contacted them and was fortunate to connect with Tyler R who explained everything clearly and was very proactive in getting the issue resolved. Tyler's service was much appreciated!
Dear Erin,
Great feedback! Thank you for sharing your experience with our services. We're thrilled to hear that you've had such positive experiences with Tyler R. We completely agree with you and do our best to interact with our customer effectively and positively.
Yours Faithfully,
Hop2 Travel Team.
Hop 2 provided prompt and helpful service to me when our flight was cancelled due to airline strikes. The alternative airport initially proposed didn't suit so they quickly arranged travel for an alternative date reducing the stress cause by the airline cancellation. Would def recommend Hop2 and will use them again for our next trip.
Dear Julie P.,
Thank you for your kind words.
Our team is always trying to offer service above and beyond your expectations.
Looking forward to serving your travel needs in the future.
Sincerely Yours,
Hop2 Travel Team
Our flights were canceled due to an airline strike and they were able to find flights for us that did not require us to change any of our bookings with hotels/tours. Even with minimal flexibility on our end, they were able to accommodate our needs without added stress. Thank You.
Dear Ruben P.,
Thank you for your feedback!
It was our pleasure to assist you.
We would be more than happy to help you anytime.
Sincerely Yours,
Hop2 Travel Team
I had to contact Hop2 because my flight schedule had changed. Tara was very helpful in getting my flights changes to accommodate me. Thank you Tara for all you help.
I had to contact Hop2 several times before my trip to get some info and each time I was able to reach their customer service rep withing minutes.
Not only they were efficient, they did it with such politeness!
When my return flight time changed, Dominic emailed me and informed me 2 days prior to my flight, which I appreciated greatly.
It's hard to find reputable companies and that is the reason I was contacting Hop2 prior to my flight. I wanted them to reassure me that everything is fine since I heard horror stories of people booking flights with some companies only to find out later those flights dont exist and the airline has no record of it.
This is my first time using Hop2 and definitely not last.
I highly recommend! Highly!
Thank you Hop2 for providing such good service and such good price!
Thank you Dominic for wonderful communication!
Keep being amazing!
Dear Nelli M.,
We are thrilled that you loved your experience; our staff. We will definitely pass your kind words to Dominic. Thank you for your feedback and we look forward to seeing you again.
Yours Faithfully,
Hop2 Travel Team.
They changed the price on me hours after I entered my credit card information and never purchased my ticket. Customer service was rude. This place is a fraud and you will lose money purchasing through them. They also scammed my son on his purchase of extra luggage and he had to pay for his second bag again when we got the the ticket counter.
Hop2 was the cheapest flight to Spain and I was hoping nothing would go wrong after there was a schedule change due to the airline. On the day of travel, we missed our flight in San Francisco and were freaking out at the airport. I couldn't get through on the phone but emailed Tara. She was heaven sent, emailed me back right away and then called with good news. She was awesome, quick and helpful and got us tickets to get to our destination! I am so happy with her and hop2, I couldn't wait to write a review from the airport.
Dear Kathleen Debra A.,
Thank you for leaving us such a wonderful review. We're thrilled to hear that you've had such positive experiences with Luis. Our staff will definitely be happy to read what you wrote, specially Tara will be so happy to read you amazing feedback. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Wishing you a safe journey and look forward to seeing you again.
Faithfully Yours,
Hop2 Travel Team
Hop2 has by far one of the best customer services of any travel agency I have come across in recent times. I highly appreciate the efforts from the customer service representative Mr. Denzel to ensure customer satisfaction.It has been my first purchase from Hop2 but I can assure you that you have won my trust and I'll continue booking tickets with you guys purely for the assurance of an awesome customer service.
Dear TIMOTHY J.,
Thank you for taking the time to share your thoughts about our services. Our representative Denzel is always very helpful and kind. We will definitely pass along your kind words.
We will be here for you next time you plan your travel!
Kind regards,
Hop2 Travel Team
Immediate notification of involuntary trip changes and a quick solution to prevent any interruption in my travel plans. I appreciate that.
Dear Rhianna F.,
Thank you for your review!
Our team is always trying to help our customers as fast and qualitatively as possible.
We are hoping to see you with us again!
Sincerely yours,
Hop2 Travel Team
Great attitude and great service. Tina took personal interest in my booking. Very impressed with her service as well as her courtesy. I was pleasantly IMPRESSED and definitely recommend to anyone.
Dear Latifa P.,
Thank you for such a great review!
We work hard to offer customer experience with a difference and we will continue to meet your expectations.
Sincerely Yours,
Hop2 Travel Team
Talked to a lady called tara!
She promptly attended to the matter and changed my moms ticket within few hours. I highly recommend this company!
My agent Mr. Denzel was very helpful with the problem that occurred after I booked the ticket. Corrected the date of birth for my mom and helped us get the seats we preferred. From now on I will book only with them. Thank you hop2
Simply excellent service from the agent I worked with, he was very helpful, Really gave us his time and dedication to help my relatives and family to purchase the best deals we could get. Thank you very much.
It was a great experience, their employee was very helpful and had knowledge of the different rates. Overall the booking procedure didn't take very long, I was impressed and will use them again.
I had a very bad experience both ticketing and customer service.
To start with the ticketing, while booking I tried almost 10times to book the ticket and after payments, nothing was shown on the screen. The specialist on online chat conveyed that the ticket prize was gone high and he asked me to pay the increases prize. After a long discussion, I got the ticket issues with the online prize.
According to my knowledge, every international flight by default have two check-ins, but I ended up paying extra for the second baggage. Regarding this inconvenience, I have posted a review over here. I heard back from Hop2 associates and offered me a refund. I have provided my credit cards payments that indicated the payments I made to the airline which they approved initially and told everything is ready but will only release the funds when the post is deleted.
After all this in and out discussion for nearly 10days, I received a response from them saying the credit card payment documents are not accepted and they cannot refund.
How did they accept them in the first place before deleting the post and after deleting everything fell out?
Now they are not even responding to my emails.
Guys this is a fraud. They only manage to show good reviews from the user and somehow cover up the bad reviews with bad resolutions.
So far so good. It's not so easy to find a perfect ticket and great customer support, I am lucky to find Denzel G. Who is fast responding my many questions and was very patient.
Booked two tickets for myself and my kid for an amazing price, had some emergency few days ago, and guess what? They are following up and doing their best to help and get my refund from the airline. What else can I ask for? Lol =)
Booked 2 tickets to Bali. Received the confirmation right away and pricing was same as displayed on site. No issues at all with flights.
I have talked with several representatives re a name change for our upcoming trip. Everyone has been courteous and helpful. Thank you for such great service!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Colin T.,
We are so grateful for your kind words. Thanks for sharing your review with us and the community. Tara will definitely be happy to read your feedback. Enjoy your flight!
Sincerelly Yours,
Hop2 Travel Team