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Hop2 Questions & Answers

299 reviews
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Here’s what consumers have asked with answers from Hop2 staff and previous consumers.

16 questions answered
6% answered in 1 day
Question:

How reliable is hopf2? i just want to make sure my flight doesn't get canceled last minute, or i get a phone call saying my original flight was full.

Answer:

Good day, Christine! An irregular change is created by the airline operating the flight(s), rather than the agency. Hop2.com role is resumed to negotiating between you and the airline in order to find the most suitable option for you, shall a cancellation occur. Anyhow, we will notify you right as the change takes place and will work with you until this is fixed.

By Jerry F.,
See more answers (2)
Question:

Hi i just purchased a ticket about an hour ago and i'm still waiting for the payment confirmation. how long does this take?

Answer:

Hi, Merilyn. The option Jerico requested was sent and the ticket was booked. The electronic ticket is regularly sent to customers within next 2 hrs after booking, unless additional requirements. These are being explained via an email you are supposed to receive. If the issue still persists please direct message me and I'll try to help as soon as possible.

By Jerry F.,
See more answers (2)
Question:

Hello, i would like to change my flight.

Answer:

Do NOT trust Hop2. These guys do not return refunds.

By TA H.
Question:

Can i pick my seat with the ticket i purchased.

Answer:

Good day Udom, Regularly - yes, but you'd have to contact our customer care team either via phone or via the chat service on the website. Thank you/

By Jerry F.,
Question:

I just bought tickets for an international flight and now that i have an e-ticket issued, i cannot get it validated. i'm worried i'm getting scammed

Answer:

Good day, Linda. You shall be able to confirm your ticket on the airline's website, using the 6 character confirmation code. To keep in mind that when the ticket receipt was sent, you shall have gotten two of them: one for us, and the second for the airline. If that still doesn't work, please send me a message with your booking details, and I'll definitely help.

By Jerry F.,
Question:

Answer:

Good day, Dorothee. Yes, in some cases the baggage policy can be different that one published on the airline website. Best thing to do is to contact our customer service reps with the booking code available. Thank you.

By Jerry F.,
Question:

Why did you double the price when i tried to pay?

Answer:

Good day, Eithne. It looks like the airlines are displaying some sort of fake availability currently. That is why the prices are not available for any of us or our competitors. I have sent to you the best options we have available. Please check your email

By Jerry F.,
Question:

Hi, i tried to make a reservation yesterday it was about a flight from athens to new york city.i received an email that is asking a photo of my credit

Answer:

Hi, Christos! Let me know how can I help about that.

By Jerry F.,
Question:

Can i reserve the seats of my choice while booking the flight?

Answer:

Hi, Abdul. Unfortunately, that isn't yet possible. Our IT team is though working on the task.

By Jerry F.,
Question:

How long does it take for the booking processing to be completed?

Answer:

Good day, Regularly it is up to two hours. Though, might take more if there are additional requirements, in such cases, one of our representatives will contact you.

By Jerry F.,

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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