Hop2Reviews 306

Hop2 made my travel booking super easy. The prices were great, and the support team answered my questions quickly. Definitely using them again for my next trip!

The prices were really good and Harley from the sales department really helped us with everything, even when we had an issue with our credit card company, she was really patient and helped us through the whole process!

Specifically what do the following charges cover?

12/27/2023 $2,043.80
12/27/2023 $. 518.00

I understand you'd like to receive another $1,059.00 to do your job and you won't even guarantee that that will be your final charge.

Do you begin to understand how ridiculous your process actually is?

Please tell me specifically why you are not honoring any of my original charges, which amount to $2,561.80/2= $1280.90 for the flight to Milan for four passengers.

Include specific breakdown

You really want me to pay $1280.90 & $1,059.00= $2339.90 to get to Milan on the day before I originally scheduled.

A recap, I purchased tickets for September 4th with a 4.5 hour layover on December 27th.

On Jan 17th, I received an email from you regarding a schedule change. The layover was highlighted in YELLOW. It had now changed to 1.5 hours, again fine. I accepted that change.

On the 18th when I received a confirmation from you where the dates had been changed as well, from Sept. 4/5 to Sept 5/6, I began calling your organization. I have called every day since. Today is January 24th. I can travel Sept 3/4, but not 5/6. It will cause about 1000 additional problems.

I would leave zero stars if possible. My trip overseas was cancelled and when I tried to cancel my ticket, no one wanted to call me back, the website wanted to take half of my money in fees and I had purchased the travel insurance that stated I would receive a refund if I need to cancel, which is not what the experience is seeming like. I will never use this service again.

Probably the worst booking experience I've done. Booked my mother in law roundtrip flight from Jakarta to LAX with a layover in Narita Airport via JAL. Flying from Jakarta to LAX, no problem, everything was smooth. The way back from LAX to Jakarta, I think they changed the flight instead of flying LAX to Narita, they changed it LAX to Haneda Airport. This means my mother in law has to check out bags & take an hour cab to Narita Airport for 50k yen. This is particularly STRESSFUL when you barely speak English in a foreign country. Partially, my fault for not noticing this error when they issued the ticket. But when I booked the ticket, the screen shows that it'd only be LAX to Narita then to Jakarta. No mention of Haneda Airport or whatsoever. I should've paid more attention to the ticket.
Not to mention, they cold call you a lot. A day after they called me 3-4 times offering seat selections service. Never mentioned the price and I got the $75 surprise bill later. Thought it was free!
Please avoid at all cost. In my experience, it's always best to stick to bigger companies like Expedia, Travelocity, etc. You pay slight premium but you'd never encounter silly predicaments like these.

I am a ticketed passenger who needs to make a change. I have chatted 4X and called 3X in the last 24 hours and still NO ONE CAN HELP ME. The chat agents say call, and the IVR keeps saying use chat and disconnects me.

What does one have to do to get a LIVE PERSON THAT CAN HELP?

The chat agents say 1 hour, 5-6 hours and now 24 - 48 hours. All except the 48 hours have passed.

With GOD as my witness, this is the ABSOLUTE WORST SUPPORT EXPERIENCE I have EVER HAD. This needs to get fixed quick, I have a dying relative.

Otherwise I will never buy another thing from this service and I will make it my mission in LIFE to get so many negative reviews posted that it will hurt.

Frustrated customer.

I recently had an experience with Hop2 that has left me feeling extremely disappointed and frustrated. Despite paying almost $2,000 USD for a flight and an additional $150 USD to have it credited as future flight credit, my flight change request has not been addressed despite calling their customer service line repeatedly for the past three weeks and having tried to make the change for the past 15 months. The lack of attention and assistance I received in resolving this issue was deeply disappointing.

The agent named Braxton was assigned to me but was incredibly hard to contact, rude, and even hung up on me during one of our conversations, I expect a certain level of professionalism and customer service based on the reviews they have on this platform. Unfortunately, the experience I had fell far short of these expectations. It was frustrating and time-consuming, and I felt undervalued and dissatisfied with their service.

My name is Paulo. I paid for my ticket yesterday 21th March 21th 2023, for me to fly on April 26ht 2023. Before paying, "I read everything that was offered to me", and I decided to just buy my ticket. Today my phone received a lot of calls, and also text messages from them. Offering the same things that I had already read, "and refused before paying my ticket yesterday". They stopped calling and texting me, only after I sent a text message to the lady named Katie. Hi Katie!. "I already paid my ticket, and I can seat in any seat available!. Thanks, Paulo". I hope I don't have any more problems until I make my flight.

Booked flight on Jan 10 for wife leaving in May and returning in June. By end of Feb, already received 2 notices of flight schedule changes. First was minor and acceptable. Second was not. Total travel time went from 19 hours to 29 hours! I replied to their email, as they say to, and 3 days later, still no follow-up. I then started a chat with, Angel, who assured me I was being elevated to the upmost priority to resolve my flight details. 4-1/2 hours later, still no email or call from them! I called back and was speaking with, Brian. He knew nothing about my issue! They apparently don't track any sort of support issues in their system. If they even have a system!

Anyway, I complained about the extensive layover in LAX and this is the solution! (This is NOT a joke!) In order to avoid the 10 hour layover in LAX to catch a flight to Denver, I was offered this. A flight, after a 2 hr 55 min layover in LAX, to HEATHROW AIRPORT! Then a 2 hr layover there to catch a flight to Denver!
So, their solution was to add 10 hr 45 min of flight time to Heathrow and another 9 hr 40 min flight time back to Denver!
That is some messed up logic there! I can not believe, Brian, had the audacity to offer this as a solution! Probably doesn't even know where Heathrow is on a map! I will NEVER return to Hop2 for flight arrangements!

I requested to speak with a supervisor. Brian informed me that he can not connect me with a supervisor. He will send a request and a supervisor will call me. Yeah, where have I heard that before.

MY ADVISE: Do not use this joke of a travel agency. I was trying to save a dime and now losing considerably more than if I just booked direct! I should have known better!

If you want to lose your money, book through this site. They didn't inform us of the cancellation. They won't help to rebook us. Then now they won't refund out money.