Hop2Reviews 306

They did NOT provide connecting flights for my international travel. They did not provide any alert that I would have to find my own way to a second airport destination in order to catch my next flight. When I realized how this had been booked, it took them 4 days to have a supervisor respond, only to be told that they would charge me $300 to fix problem, but that I could take an inexpensive inter airport shuttle and arrive in time to catch my fight. When I got there I discovered that shuttle does not exist. I had to take a bus, then walk a mile in the rain to get to a second bus (with a broken ankle). If my flight had not been delayed, after all that, I would have missed it.

My flight was canceled and I was not informed about this. When I checked to book seats I saw that the flight was canceled. I had to be on call for 12 hrs with rude customer care to get my ticket.
Also when I requested a change of flight for the return journey, they said no flights were available over a period of 40 days. Never going to book through hop2 again and would recommend everyone to use the airline website to book tickets.

I booked my ticket with this company back in Feb 22. They changed my travel departing date. I only realized it the day I was supposed to fly, their email had still my original flying dates on, not the updated ones Since June 22, I've been in touch with this company countless times whether by phone or email and this still has not being resolved in 4 months. I am still getting played by this so called travel agency. Since then, they reached out to me but they are still not giving me what I want and am entiltled to receive. I need to either be refunded for the full amount of the flight or a full credit value for what I paid. They only propose now one way instead of the return tickets that I paid for... I had to purchase an extra ticket to fly to my destination and pay $2500 for a last minute flight. I've been screwed by this company. DO NOT USE FOR ANY REASON, you will regret it I swear. This is the WORST CUSTOMER SERVICE I EVER GOT FROM A TRAVEL AGENCY since I've been travelling in 20 years now. Please Hop2 Travel if you read this come back to me and pay me back what you owe me as I never got what I paid for... It's now being nearly 4 months...#hop2travel H81B43A

My flight to Israel in December 2021 was impossible to take because of newly implemented COVID restrictions by Israel. I agreed to receive a voucher for future booking. The voucher expires in October 2022, and I am not able to travel before October 31st. I know for a fact that El Al provides vouchers for canceled flights for up to three years. I am a member of the El Al club. I have been trying to reach hop2 for over a month, requesting to extend the expiration date multiple times. I cannot talk to anyone as the phone message refers me to the request page. I have completed the request for assistance multiple times. I was promised a call back, did not happen. At this point I am just asking for the voucher number at El Al so I can call the airline myself but they do not give me the number of MY voucher, with MY money I paid for the ticket. I cannot lose more than one thousand dollars because HOP2 does nothing. The online staff repeats the same thing, complete the request page, which I did many times already.

Their process for evaluating and approaching customers issues is so slow and such a work around. A total scam of a company. I had a flight and wanted to cancel it a few days later but it took them a month to tell me I couldn't refund it. Totally took my money and now I have emails called and messaged them to get this resolved and no one is responding. I know there flights might be cheap but please stay clear of this company.

This company is scammer I made a reservation from Nashville to Cairo Egypt and after I got the confirmation an agent called me and said I have to pay more because the price changed that is misleading and scam company please do not make any booking with them

Booked a flight but accidentally booked a leg with a 12hr layover. That was my bad. Stayed online for assistance and the rep asked me to rebook the flight for one I wanted. Then transferred me to another agent who then wanted $50 for cancellation fee for the 1st flight. I am still currently double booked for the flights.

This agency offers tickets for a good price, however their customer service is non existent, which in this age of flight cancelations puts this agency on DO NOT USE list. My international flight got bumped in a way that our connection is not working any more and out agent has a mysterious team who is sending an email to the airlines and response may take forever as they have no policy about when to repeat or abandon the request for rebooking so the seat on the flights will be surely gone.
Unfortunately one airline is not able too rebook tickets of the other so I'm stuck now with HOP2 people who don't care about their customers. I asked to speak with the agent superior or manager and the agent refused to connect me. This is the only service company where customers who are your business are not allowed to speak to managers and put the complain in.

Do not use, eventually you will waste a lot of time, money, and nerves. The savings they provide are just not worth it.

I booked a flight trough them and even payed for trip protection. Now they are fighting me and trying to get out of refunding my money for a cancelled fight. The flight had a layover in a country that was shut down do to covid and no one informed me till i got to the airport. I have spent several hours on the phone mostly trying to get ahold of someone and they keep giving me the run around. DO NOT USE THIS COMPANY!

DO NOT DO NOT DO NOT
Book your trip with this low life predators and scammers, unless you want to be frustrated, mad as hell and pissed off big time.
Book my trip back in march 22 and Air France canceled first leg of trip (they sold me no existing flight AF2740) called Hop2 countless time to resolve problem, countless time on their online chat, WE ARE WORKING ON IT DON'T WORRY
End up renting a car to drive 5hr from home to second leg of my trip to actually start my trip.!
Hop2 customer service is the worst I have dealt with in last 20 yrs and I'm flying every year to Europe from USA
If I could ZERO ZERO STARS

Prior to purchase, web site very clearly said tickets on Lufthansa were "Economy Basic." Once purchased Lufthansa web site said they are actually "Economy Lite." Customer Service refused to make this good and issue a 100% refund. I contacted them immediately after the tickets showed up on Lufthansa's web site, but they insist on keeping a $50/ticket proces fee. They are basically refusing to honor the terms if their web site.

This could be simply bad customer service or a simple bait and switch. Either way, they get to keep the "processing fee" while failing to deliver the promised product.

Trying to get help from this site/business is useless! I purchased 2 tickets and insurance through them. We ran into an issue regarding our flight, no error of ours. We were not able to make our flight because of a problem at our second layover. I called to speak to an agent and after 1 hour on hold i hung up. I emailed them explaining what happened. I received a call back 6 hours later informing me that my tickets are non refundable. I told the person that's fine i have insurance to cover my trip. She daid my insurance dosen't cover missed flights and no voucher or credit would be given! I asked why did i spend $177 on insurance then? She explained it was for emergency only? Well this seems like an emergency to me! Waste of time and money! I will tell everybody that i know in the military to stay away from this agency! If you want to deal with people who's first language is not English, and don't give a crap about you or your money then by all means use them. It seems all they are paid to do is say no and then hang-up on you! Complete joke!

I bought the support bundle and paid extra 45 $. Tried to call to change my ticket NO-ONE will pick up

Do not bother buying the flex ticket it means nothing. You can not change your flight with them and they ask you for a ridiculous amount of money to rebook or to change the date. Do not book with them. Biggest mistake.

First of all, any positive reviews are definitely from the site and not authentic. Any mentions by name of people who provided a great experience are fake. They all have American names, and the people in the call centers are definitely in India. HOWEVER, most of the people you will speak with in the call centers are really doing their best to help you and are thoughtful and caring. It is not their fault. But their hands are tied. They CANNOT HELP you. My family's flights were completely screwed up at the last minute, we lost a day of our vacation, had to pay for a hotel in a city we never intended on flying through, and I spent hours and hours on the phone attempting to prevent this. We got to the airport and actually had no seats despite the emails and even what the American Airlines app said. And the airlines couldn't even help us because of the way Hop2 handles tickets. Please just pay more and go directly through the airlines and avoid this heartache. It isn't worth it. I've never in my life written a review on travel, but I don't want anyone else to have to go through this.

If you will book with them you will go trough hell. Ten days before I leave for Italy I booked in May and I still need my tickets. This is worst than a scam. You think you'll save money but no. PLEASE DONT SCHEDULE WITH THEM it will be the worst mistake of your life.

Stay 40,000,000,000 light years away from Hop2. Hoax and biggest LIERS, especially weird and crazy Hindu agent Odeh or Odel.

Beatriz is someone for whom I have a great deal of admiration. She took over my trip plans from a prior hop2 agent who had left the company. Because of the epidemic, I was unable to take my scheduled vacation. Beatriz saw to it that I received my return. If you need a good travel adviser, you can count on her.

1. It was 3 bucks cheaper but many hidden charges
2. Every inquiry (cancel, refund, itinerary change), has to be done by phone calls and cant be done on the website. Although the website and customer service said "click xxx on the website once you submit that request everything will be executed through phone calls. The phone calls are long and a couple of times they happen at 2:30 am my time
3. I bought "flexible tickets" with $62 fees but it does not mean I can change my flights with no fee. Despite the website saying:
"Flexible tickets (also called 'Flexi flights' and 'open tickets') are named due to their special allowances and perks. For example, when purchasing a flexible ticket option, you automatically get the opportunity to make changes to the booked flight departure date and time without being overcharged by airlines."

And

"How You Can Benefit from This Option
If you wish to rebook a ticket to another departure date or time, you'll only pay the difference for the new fare.
When the price of the new booking is the same or even lower than the previous one, you'll not have to pay any costs.
There's no need to cover any additional charges, such as airline or processing fees, to make date or time changes.

The customer service told me:
"Dexter:
For making the changes there will be the fees that will be apply, fare difference exchange fee and airline penalty "

4. The agent are never friendly and often not professional. Once I canceled my flight due to family emergency and booked a new one. I got $15 refund offered through their website during the cancellation and later they called and basically rejected their own offer and told me Im not gonna get any refund. I asked why because the website said it will give me $15. The agent said" Ma'am, ma'am its my job to tell you" "I told you I will change you ticket why did you cancel" speaking as if I was a child.

In little time, I was able to receive the finest deal!
Ruth was quite helpful over the phone, carefully listening to my needs and swiftly delivering a variety of options to my mailbox. She started by asking whether I had any problems, and then she walked me through the booking procedure. I was blown away with the service and would enthusiastically suggest it to others.