Michael D.

Booked flight on Jan 10 for wife leaving in May and returning in June. By end of Feb, already received 2 notices of flight schedule changes. First was minor and acceptable. Second was not. Total travel time went from 19 hours to 29 hours! I replied to their email, as they say to, and 3 days later, still no follow-up. I then started a chat with, Angel, who assured me I was being elevated to the upmost priority to resolve my flight details. 4-1/2 hours later, still no email or call from them! I called back and was speaking with, Brian. He knew nothing about my issue! They apparently don't track any sort of support issues in their system. If they even have a system!

Anyway, I complained about the extensive layover in LAX and this is the solution! (This is NOT a joke!) In order to avoid the 10 hour layover in LAX to catch a flight to Denver, I was offered this. A flight, after a 2 hr 55 min layover in LAX, to HEATHROW AIRPORT! Then a 2 hr layover there to catch a flight to Denver!
So, their solution was to add 10 hr 45 min of flight time to Heathrow and another 9 hr 40 min flight time back to Denver!
That is some messed up logic there! I can not believe, Brian, had the audacity to offer this as a solution! Probably doesn't even know where Heathrow is on a map! I will NEVER return to Hop2 for flight arrangements!

I requested to speak with a supervisor. Brian informed me that he can not connect me with a supervisor. He will send a request and a supervisor will call me. Yeah, where have I heard that before.

MY ADVISE: Do not use this joke of a travel agency. I was trying to save a dime and now losing considerably more than if I just booked direct! I should have known better!

I had ordered a Camcorder for my wife for Christmas. I was called telling me that this model was "no longer available". I was being "upgraded" for free (there's my first hint) to a better model. Then it was batteries, the one's that come with the camera are not good enough. Then that led into why I didn't just purchase the "package deal" that they had with a bag, batteries, etc. When I asked the price, it was going to be just over $900. I said NO because I wasn't familiar with this camcorder and I wanted to research it first. (Thank GOD I did that.)
The funny thing is that the original camcorder I wanted to order is STILL listed as "In Stock" on their website. Not only that, the camcorder I was being "upgraded to" was listed for $609. That's $300 LESS than what I was quoted by Alan on the phone!

S T A Y A W A Y F R O M T H I S W E B S I T E!

Look them up on BBB if you have any doubt in your mind. I did, and canceled my credit card for protection. BBB has their location on Google Maps. Looks questionable to me if you read their "policies" page as to their explaination as to why they can sell so cheap. Also did a reverse phone search on their phone number. Oddly enough it doesn't come back listed as a place of business.