From the business
Meet Hop2- the newest player in finding the cheapest international airline tickets.
Booking online is now easier than ever. With Hop2 you'll also find the greatest values - all online and in a quick, time-saving manner.
Hop2 Reviews Summary
Hop2 has a rating of 3.2 stars from 306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hop2 most frequently mention and customer service. Hop2 ranks 14th among Discount Travel sites.
I was nervous about having booked a flight through this company because of the negative reviews but I had NO problems at all with my flight.
I booked it, received a notification and called them to confirm that I was the one who made the reservation and that I didn't need to go thru the credit card confirmation process that they have.
The tickets that I booked were legitimate, I had no problems boarding my flights, choosing my seats, and making it to and from my destination.
I had NO issue with any credit card fraud, everything went smooth.
I would ABSOLUTELY use this service again because the price was phenomenal for a RT flight from Boston to Barcelona Spain!
Price was as stated and tickets issued promptly. They actually contacted me with a slightly cheaper alternative which I wouldn't have expected - the alternative didn't work for me but I was still impressed that they asked.
I was very happy with Hop2, the website is secure and easy to use. The best part is that I was supposed to have a lay over for a couple of hours, but Hop2 sent me an email an hour after I made my booking saying a direct flight was variable for the same price to my final destination, saving me 4 hours. I am very happy, never had this happen before with other booking sites. Highly recommend Hop2!
Website very secure on verifying your card information. Still waiting on the e-tickets that makes me a little worried from the other reviews I see.
Bianca was very quick to respond to my email, and the price stated on the site was waaay lower than anywehere else, so I was worried it is going to be a scam. Turns out they are just great and my price remained the same, as the one stated.
They contacted me to give me a better offer than the plane flight I had selected and to confirm my card number. They did a wonderful job and were very polite and timely. I was gratefully appreciative.
-Booking on their website, it was quick and easy
-They reached out when they found better alternative flight
-The customer service answered my call less than 5 minutes
They are accurate and fast in communication. They search for better deals even and provide better prices than what i reserved my self... Thanks a lot.
Was easy no waste of time flights that were advertised were available response was excellent, im sure flights will be all good.
Im pleased i chose the website and company i did.
Thank You
The WORST - do not use Hop2 booking service you will regret it. I had to cancel my Hop2 flight tickets one year ago due to illness. The Hop2 agent told me they would be valid until 2018. When I called in 4/2017 I was told the tickets had already expired and I could not get a refund until they "went through all their phone records to prove I was told 2018" and contacted the airline to procure my refund. They are hostile, rude, barely speak English, and incompetent. Spend your money elsewhere!
Hop2 staff has really bad attitude and no patient when answering question, you don't want buy ticket from hop2
Dear ABC E.
I'm sorry to learn about your experience with us. Kindly, please provide us with your reservation # so we could help you according.
Pleasent loved my vacation with my family my husband my child and friends unckles all good no complaints
I will use this site again if i will travel
I purchased a round trip ticket from Seattle to Germany 3 months before my departure date. Everything was great. However, there was a problem for me to come back from Germany to Seattle. I needed to lay over in Canada for 2 hours. Then, on my return day, I was unable to check in and the airline person told me that I MUST a Canadian visa (I'm not a US citizen). They recommended me to buy a last minute ticket and it would cost me $1500-ish. The airline could not help me to change my ticket since I bought it from travel agent. Then, I was asked to call my travel agent if they could help me to find a cheaper alternative return ticket. I called Hop2 customer service right away and they helped me to find one. About 2 hour later, they emailed me with a new booking return ticket and only costed me about $460. It's still a lot of money, but I didn't have any other option.
Hop2 is a fraud! They give you fake low prices and then they charge you the real price. I called them to fix the charge according to the receipt I was given but they said we can only give you voucher for your next purchase from us! I didn't accept because 1-if they don't give my money back right now, they won't give it back later! 2- I will never purchase from Hop2 again. I also had an issue with Turkish Airlines' trip which I had bought its ticket from Hop2 but none of them resolved the issue. Both Hop2 and Turkish Airlines have disastrous customer service and are disgraceful.
Both reservation and verification process was easy. I received very fast response regarding the verification of my ticket. Also, since I have done the payment by credit card from abroad, the security aspect of my transaction was also important and l thank to Hop2 about this too.
We found it odd that they ask for your customer service phone number if your credit card but so far so good. Our flights have been verified by air canada and we're all set.
User friendly and easy to travel into the informations. First experience for me, up to now everethings fine. No surpass.
Hop 2 was extremely easy to work with. We needed to add someone to our itinerary a few days after we had already completed our reservation and Hop2 came through for us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good day, Nicole.
Apologies for the inconveniences and trouble caused.
I have managed to locate your booking in our system, and also have placed a waiver request with the airline so that they would allow us to extend the value of the credit to the one provided by hop2 agent.
We are to get back to you on this.
Thank you.