• The Honey Baked Ham

The Honey Baked Ham

Overview

The Honey Baked Ham has a rating of 1.31 stars from 216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Honey Baked Ham most frequently mention customer service, turkey breast, and delivery date problems. The Honey Baked Ham ranks 1089th among Food & Drink Other sites.

  • Service
    66
  • Value
    65
  • Shipping
    33
  • Returns
    25
  • Quality
    60

This company does not typically respond to reviews

Positive reviews (last 12 months): 7.7%
Positive
2
Neutral
0
Negative
24
19
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • My wife emailed them letting them know and they never responded at all, horrible customer service to top it off.
How would you rate The Honey Baked Ham?
Top Positive Review

“Not a good ham the honry crust was gone”

Patricia B.
12/25/23

Purchase the ham and there's no honey on the outside very little. I wish they would have let me pick my own hand I would not pick this one

Top Critical Review

“No honey taste, just extremely salty”

Paula L.
1/1/24

I have bought honey baked hams for 20 yrs or more, and I have never had one taste as my Christmas one did. There was not a bit of a honey taste, and it was dry. The saltiness was so extreme that no one could eat it. It was a weird taste, like it was left in brine water. It also tasted odd, like artificial preservatives were infused in it. I am extremely disappointed and will never purchase one again. What has changed in the production?

Reviews (216)

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Reviews that mention popular keywords

customer service (59)
Thumbnail of user paulal681
1 review
0 helpful votes
January 1st, 2024

I have bought honey baked hams for 20 yrs or more, and I have never had one taste as my Christmas one did. There was not a bit of a honey taste, and it was dry. The saltiness was so extreme that no one could eat it. It was a weird taste, like it was left in brine water. It also tasted odd, like artificial preservatives were infused in it. I am extremely disappointed and will never purchase one again. What has changed in the production?

Products used:
Almost 4 lb sliced ham

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Thumbnail of user andrewf1235
78 reviews
86 helpful votes
December 21st, 2023

I hate to say it but Honey Baked Hams are a waste of money.

Very expensive and by the time I get 1/2 way thru it….its nothing but hard meat and fat.

I don't expect a ham to be spiral sliced 100% of the way but over the years past, the slicing only makes it about 1/2 way. The glaze comes off in chunks and is only good to eat like candy by itself.

We end up throwing 1/2 of the ham in the trash along with a 3 pound useless bone.

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Thumbnail of user randallj102
1 review
1 helpful vote
January 2nd, 2022

Years ago, we enjoyed it every year, but then the quality went down and one year we got a horrible ham. Since then, we've only had it a couple times and it was good. This year, we received a gift certificate for a 7 lb. ham and I ordered it online. Unfortunately, the hams were 9 to 10 pounds, so we had to pay a little extra, but we also received a $5.00 discount for picking it up the next day. The ham was $81.00 and the gift certificate $64.00 off of that, we so saved $69.00 on an $81.00 ham. It was delicious and we've enjoyed it for an entire week now. Once the ham is gone, we'll have the ham bone for stock.

The ham was really good, but I'm bound to say that $81.00 for a ham is an outrageous price, even with the price increases in ham the past few years and the current inflationary spike we can thank our political and financial masters in Washington DC for.

Overall: Good Ham, Super High Price... and glad we got a gift certificate for it.

Products used:
Honey Baked Ham for the holidays 2021

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Thumbnail of user joreidnv
1 review
0 helpful votes
January 14th, 2024

We have enjoyed ordering and eating the Honey Baked Ham for Christmas for years. We also sent them as gifts to family.
This past Christmas we ordered and received in a timely basis. But when we opened the box and tried to eat the ham for dinner it was awful! It was dry and tasteless. I have never tasted such a bad ham! For the huge cost of the ham we were very disappointed with the product! We will not be purchasing any more in the future!

Products used:
Honey Baked 7 LB ham.

Value
Quality
Thumbnail of user robertk2329
1 review
1 helpful vote
October 27th, 2021

Folks have always offered the best holiday ham in the world.
For the last 4 years you switched to a $5 supermarket brand coffee cake, and our holidays have changed, after 15 years, because we refuse to serve it for dessert

Thumbnail of user ctjnicd
1 review
0 helpful votes
January 4th, 2024

Ordered December 2023 as we do every year for the past at least 15 years and the honey baked ham and smoked turkey was tasteless and dry. We just thaw and serve so no cooking additional on our part and it was dry. The guests asked was it tofu by the looks of the turkey it was so different in color and texture. Very disappointed.

Thumbnail of user patriciab4629
1 review
0 helpful votes
December 25th, 2023

Purchase the ham and there's no honey on the outside very little. I wish they would have let me pick my own hand I would not pick this one

Thumbnail of user terryb1808
1 review
0 helpful votes
March 4th, 2024

The boneless baked ham is a JOKE, no smoked flavor at all. This company's product has really deteriorated over the years, sad as it used to be great!

Service
Value
Thumbnail of user maethompson66
1 review
0 helpful votes
December 25th, 2023

I purchased a bone in honeybaked ham for $100 for christmas. Disappointed in the taste and the look I will no longer be buying hams from this store anymore. The ham was dried out and had a stale old taste. Since Covid they don't allow you to look at the ham before purchase. I will no longer buy ham from the store ever again. My $100 was wasted..

Tip for consumers:
i would like a refund !! the jam was in eatable ..

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Thumbnail of user jimbentley4127
1 review
0 helpful votes
November 24th, 2023

We bought a honey bake ham for Thanksgiving and it was the worst we have ever bought. We will buy from Publix for 1/3 the price of honey bake ham.

Products used:
Ham

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Thumbnail of user susanm5778
1 review
1 helpful vote
December 9th, 2023

Since Corp took over and ran out the neighborhood owners, I won't ever go there again. The cheesy potatoes, now replaced with a frozen version was disgusting. Potato's cooked in a milky water with a sprinkle of cheese in the center. The ham was semi frozen, even though I purchase it "Fresh" at their store.
With the clubs now offering fresh sides at a fraction of the cost and selling spiral cut hams with the same glaze, I think Honey Baked will be out of business soon!

Thumbnail of user flynnsaa
1 review
0 helpful votes
December 23rd, 2023

Over rated. I could have bought 70 lbs of ham for the price I paid for a 4.5lb. Never again. Just made someone else rich! :(

Products used:
You couldn’t speak to anyone on the phone to cancel the order

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Thumbnail of user suedziewior
1 review
1 helpful vote
December 28th, 2023

Serves me right! Thought I could take a shortcut and buy a spiral ham and cheesy potatoes. Was I wrong! I purchased the 8 pound bone-in ham.The ham was moist but so overly smoked it was almost inedible. The kids spit it out. This from a family that likes BBQ. Just not for a holiday ham.The cheesy potatoes had no integrity and were watery. I would have been better off with a box of Betty Crocker scalloped potatoes. Lesson learned $120 later. Don't be tempted. Make the ham and sides and buy a dessert!

Thumbnail of user terrid132
1 review
1 helpful vote
December 21st, 2019

I specifically ordered a honey ham to be delivered on 12/20 as a holiday gift. I just received an email that it is being delivered today. I am disappointed with the change in the delivery date. I had wanted delivery on 12/23 but that delivery fee was over $50.00 so I picked the closest delivery date to 12/23 which because of the weekend was 12/20. Why ask when you want the item to arrive if you are going to change the delivery date... so I have since had to notify the person the honey ham was purchased for to let them know to expect it today. Luckily, they will be home.

Thumbnail of user marlap94
1 review
0 helpful votes
December 27th, 2023

I purchased a honey baked ham for Christmas for my family. It's been some years since I last had one. To my dismay I was surprised at how different it tasted. I did not taste any honey glaze at all. The ham itself was quite dry! Boy was I disappointed! I paid 84.00 for a dry blah tasting ham. Another thing to add, it was not spiral cut all the way through. I gave up on the ham after my second serving. At least I know someone was hacking on it taking chunks to work for lunch! I would have been better off with my traditional Walmart honey glazed spiral ham that I normally purchase. So much for Honey baked hams, that was the last one for me.

Products used:
Food/Honey Baked Ham

Thumbnail of user gemcatp
1 review
0 helpful votes
November 25th, 2023

I bought gift cards from raise.com in order to treat my family to a honey baked ham. When ordering on the website, they removed the company coupon saying you can't use discounted gift cards and a coupon. This should be illegal. Someone paid full price for the gift card…and honey baked is getting the full gift card value. There's no reason to cheat people out of a discount. This is just flat out greed. I will never purchase from them again. So honeybaked if you can't do the math, cheating me out of $51 one year will cost you business for decades…and I will tell as many people as I can.

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Thumbnail of user sharonw485
1 review
2 helpful votes
December 25th, 2019

My review is for the service at the Mason Ohio location. The service was lack luster for sure. Kids that don't want to be there! Hope the ham taste better than the service when I serve it tomorrow for Christmas dinner.

Thumbnail of user rhondac21
HBH Customer Experience Team .. – The Honey Baked Ham Rep

Thank you so much for sharing this Sharon. We do hope you enjoyed your dinner and please have a happy new year!

Thumbnail of user geralds348
2 reviews
0 helpful votes
December 29th, 2023

Turkey was flavorless & dry, tasted terrible. Potatoes cheesy casserole thing hd no cheese & the sauce was runny goo. I definitely got ripped off. Then they charged me 80 USD for SHIPPING / Never again

Thumbnail of user mattb1258
1 review
0 helpful votes
December 22nd, 2023

Ordered a full ham and sides for a Christmas Eve family dinner. It did not show up. Company did not call to inform they messed up and lost the ham. Refused to provide a full refund. I have no need for a $60 side without the ham. Company charged full amount for side and shipping. Customer service was rude and terrible. Will never use this company again.

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Thumbnail of user garetth6
2 reviews
12 helpful votes
November 21st, 2023
Verified purchase

I opened up a box of broccoli casserole and found that it was almost halfway filled. It's missing half of the ingredients
But they sure got what they charge for it.
This will be the last year I will ever purchased from them.

Tip for consumers:
Every year they continue to disappoint me now I'm done

Products used:
Tuscan style broccoli and the honeybaked ham.

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Thumbnail of user peter221
1 review
0 helpful votes
February 15th, 2024

I have been a long time customer in the Orlando area. The product was good, the price competitive. No more. I went to the store on Eustis, FL yesterday and placed an order for a ham classic sandwich and a roasted classic sandwich. I asked for both sandwiches to be prepared with Swiss cheese, lettuce, tomato, onions and banana peppers. Since we had good experiences previously in Orlando, I assumed that the sandwiches were prepared properly. BIG Mistake. At home, we uncovered the sandwiches, NO onions or banana peppers but there was mayonnaise on both sandwiches which I NEVER ordered since my son is allergic to mayonnaise. I called the store the next day, no answer 15 mins. After opening. I called customer service, very rude and abrasive, they are sorely lacking in people skills. I called the Pres. Office and spoke with Dominique, wouldn't do anything. Clearly, HBH does NOT value customer loyalty. Also, the portions are MUCH smaller, and the price is MUCH higher. I went online and found over 200 BAD reviews, 3 good reviews. That should tell you everything you need to know - what company deserves your business and take care of you if there is a problem. For me it is NOT HBH.

Thumbnail of user janicek211
2 reviews
6 helpful votes
November 23rd, 2020

Their food is always delicious, in my families opinion. Let me rephrase it. My whole family loves the bone in hams! It's expensive! With our schedules, it helps out greatly with holidays. Always pleasant staff. Here's my 3 star reasonings. And I don't think 3 stars is low enough for these reasons. 1.2 years ago, I ordered large order, on their website, weeks before thanksgiving. I ordered, paid and they would be shipped 2-3 days before thanksgiving... they never came. So I called on third day, second day, & day before thanksgiving. Every time being told... they are on truck and enroute and I would have them by 8p Wednesday at the latest. I'm talking 5-6 hams and 5-6 turkeys. I own elderly home care business and some of the order was for my family and my employees made thanksgiving dinner for the clients they were taking care of. So 8p comes and goes. Store would not stay open just 6 min later for me to drive from Wilmington Ohio to Cincinnati area. By time of closing store, I would literally be about 5-6 minutes late, if I left asap. They refused... so we all had fried and baked chicken for thanksgiving. Couple weeks later, after demanding refund... I received email that I had 50.00 coupon towards next purchase bc the hams and turkeys meant for thanksgiving, had been sat on my porch by delivery person. 2. I ordered online again. But I preordered and paid and scheduled a in store pickup today! 2 large spiral hams, two packages of rolls, gravy, cranberry walnut chutney and 2 turkeys! One roasted and the other Cajun! I get there at right time scheduled. Go in, wait to be called up to prepaid line. After 4 people. It was my turn to go to counter. They scan my barcode and proof of paid in full confirmation number., they disperse, bringing hams, rolls, gravy, chutney! Then tell me that all stores were shorted on getting turkeys. Sooooo, they did not have my 2 prepaid order TURKEYS! And were sure they would not be getting any in before thanksgiving! I think it's time to start looking for different ham stores and be done with honey baked stores! It's devastating to patrons when we have a ruined thanksgiving dinner... but to this company... it doesn't seem to be a big deal. They say. Sorry for the mixup and have a nice day! Sad I can't add a photo of turkeys. Because. I DIDNT get them! I paid 300.$ for my online order. Still cost me 165$ after turkeys price taken off

Thumbnail of user budhostcorp
1 review
3 helpful votes
November 22nd, 2023

More than a month ago, I ordered the largest size ham for Thanksgiving (tomorrow). I called customer service a few days ago to confirm my order. I was assured the ham would be delivered today. Using the tracking number, I checked on it late this afternoon and was shocked to find it hasn't shipped! I called customer service, and horrible service! I was told it might be delivered Friday, but Thanksgiving with more than 20 in our group is tomorrow, not Friday! If you need a ham for a holiday meal, don't count on it! I will never use this company again!

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Thumbnail of user leonardk190
1 review
0 helpful votes
November 23rd, 2023

Here it is Thanksgiving Day and I have NO food. I ordered a week ago and never received my order. I will NEVER use this service again and recommend everyone else do the same.

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Thumbnail of user gerrip15
3 reviews
0 helpful votes
March 18th, 2024

I purchased two $50 gift cards from HBH, then they would not honor the cards. The customer service is clearly not in the US as English is clearly not the first language.

Products used:
Gift Cards

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From the business

Why is HoneyBaked Ham worth it? - Our commitment to food responsibility, including the ethical treatment of animals, and our stance on hormones, steroids, and antibiotics. - Our community responsibility and engagement across the country. We? ۪re co...

Company Representative

Thumbnail of user rhondac21
HBH Customer Experience Team ..
Typically does not respond to reviews

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