Their food is always delicious, in my families opinion. Let me rephrase it. My whole family loves the bone in hams! It's expensive! With our schedules, it helps out greatly with holidays. Always pleasant staff. Here's my 3 star reasonings. And I don't think 3 stars is low enough for these reasons. 1.2 years ago, I ordered large order, on their website, weeks before thanksgiving. I ordered, paid and they would be shipped 2-3 days before thanksgiving... they never came. So I called on third day, second day, & day before thanksgiving. Every time being told... they are on truck and enroute and I would have them by 8p Wednesday at the latest. I'm talking 5-6 hams and 5-6 turkeys. I own elderly home care business and some of the order was for my family and my employees made thanksgiving dinner for the clients they were taking care of. So 8p comes and goes. Store would not stay open just 6 min later for me to drive from Wilmington Ohio to Cincinnati area. By time of closing store, I would literally be about 5-6 minutes late, if I left asap. They refused... so we all had fried and baked chicken for thanksgiving. Couple weeks later, after demanding refund... I received email that I had 50.00 coupon towards next purchase bc the hams and turkeys meant for thanksgiving, had been sat on my porch by delivery person. 2. I ordered online again. But I preordered and paid and scheduled a in store pickup today! 2 large spiral hams, two packages of rolls, gravy, cranberry walnut chutney and 2 turkeys! One roasted and the other Cajun! I get there at right time scheduled. Go in, wait to be called up to prepaid line. After 4 people. It was my turn to go to counter. They scan my barcode and proof of paid in full confirmation number., they disperse, bringing hams, rolls, gravy, chutney! Then tell me that all stores were shorted on getting turkeys. Sooooo, they did not have my 2 prepaid order TURKEYS! And were sure they would not be getting any in before thanksgiving! I think it's time to start looking for different ham stores and be done with honey baked stores! It's devastating to patrons when we have a ruined thanksgiving dinner... but to this company... it doesn't seem to be a big deal. They say. Sorry for the mixup and have a nice day! Sad I can't add a photo of turkeys. Because. I DIDNT get them! I paid 300.$ for my online order. Still cost me 165$ after turkeys price taken off

This morning, I received a call from my daughter in law, Romy
XXXXX She was in your Bruce B Downs Store and was being told,
There was no order reserved or paid for by me. I fully explained
Mary had taken the the order and credit card information and all
My family needed to do was use confirmation code 22-2. In fact
The employee said her name was Mary. I was told by the General
Manager, There was no Mary there. However, a Mary called me from
The Wesley Chapel Store same phone number the following day and left a
Message she needed the 3 digit code on the back of my credit card.
After all the phone calls, two emails confirming the order, my family
Had to withstand the embarrassing situation of debating the order.
While I realize the Store Manager Richard must have been very busy, I
Felt he was curt, inpatient, borderline rude. Is this how HoneyBaked
Ham treat customers? I've ordered Hams for years from you in person,
This was the first year I ordered online. Definitely online service needs
To be coordinated more efficiently.

Sincerely,
Mrs. Shirley Genberg

On Dec 19,2017, at 9:23 PM, Shirley Genberg <*******@yahoo.com> wrote:

Please note I called your store and paid in advance for this ham.
They gave me confirmation number of 22-2. For Robert &
Romy XXXXX to pick it up. Please cross reference this to your
Confirmation number so there is no duplicate order or an error
When they come in.

Sent from my iPad

On Dec 19,2017, at 5:42 PM, <*******@hbham.com> <*******@hbham.com

Thank you for placing an online order with HoneyBaked.
Your order has been submitted to the Wesley Chapel store. If you have questions regarding the order or need to make changes to the order, contact the store directly:

HoneyBaked Ham
1259 Bruce B Downs Blvd
Northwood Shopping Center
Wesley Chapel, FL *******
*******676

Your order number is: e21-2

Your pick-up date is: Thursday, December 21st

Regular Store Hours
Mon-Fri: 9:00am - 6:00pm
Sat: 10:00am - 6:00pm
Sun: 11:00am - 5:00pm

Christmas Holiday
Tue Dec 19 - Wed Dec 20:8am-7pm
Thu Dec 21 - Sat Dec 23:7am-8pm
Sun Dec 24 Christmas Eve: 7:30am-4:30pm
Mon Dec 25 Christmas Day: Closed
Tue Dec 26 - Sat Dec 30: Regular Hours
Sun Dec 31 - Mon Jan 1:10am-4pm

Thank you again for placing an online order from HoneyBaked.

Sincerely,
HoneyBaked
MyHoneyBakedStore.com
1259 Bruce B Downs Blvd Northwood Shopping Center, Wesley Chapel FL*******