Janice K.

Their food is always delicious, in my families opinion. Let me rephrase it. My whole family loves the bone in hams! It's expensive! With our schedules, it helps out greatly with holidays. Always pleasant staff. Here's my 3 star reasonings. And I don't think 3 stars is low enough for these reasons. 1.2 years ago, I ordered large order, on their website, weeks before thanksgiving. I ordered, paid and they would be shipped 2-3 days before thanksgiving... they never came. So I called on third day, second day, & day before thanksgiving. Every time being told... they are on truck and enroute and I would have them by 8p Wednesday at the latest. I'm talking 5-6 hams and 5-6 turkeys. I own elderly home care business and some of the order was for my family and my employees made thanksgiving dinner for the clients they were taking care of. So 8p comes and goes. Store would not stay open just 6 min later for me to drive from Wilmington Ohio to Cincinnati area. By time of closing store, I would literally be about 5-6 minutes late, if I left asap. They refused... so we all had fried and baked chicken for thanksgiving. Couple weeks later, after demanding refund... I received email that I had 50.00 coupon towards next purchase bc the hams and turkeys meant for thanksgiving, had been sat on my porch by delivery person. 2. I ordered online again. But I preordered and paid and scheduled a in store pickup today! 2 large spiral hams, two packages of rolls, gravy, cranberry walnut chutney and 2 turkeys! One roasted and the other Cajun! I get there at right time scheduled. Go in, wait to be called up to prepaid line. After 4 people. It was my turn to go to counter. They scan my barcode and proof of paid in full confirmation number., they disperse, bringing hams, rolls, gravy, chutney! Then tell me that all stores were shorted on getting turkeys. Sooooo, they did not have my 2 prepaid order TURKEYS! And were sure they would not be getting any in before thanksgiving! I think it's time to start looking for different ham stores and be done with honey baked stores! It's devastating to patrons when we have a ruined thanksgiving dinner... but to this company... it doesn't seem to be a big deal. They say. Sorry for the mixup and have a nice day! Sad I can't add a photo of turkeys. Because. I DIDNT get them! I paid 300.$ for my online order. Still cost me 165$ after turkeys price taken off