Home Depot's reputation is marked by a mix of positive and negative customer experiences. Many customers appreciate the wide selection of products and the knowledgeable staff, which contribute to a convenient shopping experience. However, significant concerns arise regarding customer service, particularly related to installation issues, return policies, and delayed deliveries. Customers frequently report dissatisfaction with the handling of complaints and a perceived lack of support, leading to frustration and a sense of being undervalued. Overall, while the company offers a robust product range, its customer service approach appears inconsistent, impacting overall satisfaction.
This summary is generated by AI, based on text from customer reviews
I just love going in here and look at all of the things they have to offer. They have many different styles, colors, and items to choose from. I always go back there...
Over a month ago, purchased a Maytag dishwasher from Home Depot. At the time of the first delivery, they broke a valve and flooded my kitchen. During the second delivery, two weeks later, the dishwasher was so badly damaged in the box that it's door wouldn't open. Now I understand that problems happen, but The Depot refused to accommodate us in any fashion. Not even to allow us to request a delivery time, and forget asking about a reduced price on the delivery. Apparently, after asking around, this is business as usual for them. Do yourself a favor and buy your next household appliance from an appliance store.
I've been a customer for years and am pretty happy with my purchases. Had to return an item, with no hassles. Can't beat their pricing
I spend more time here than I do at home. Prices are better than Lowe's, products are the same. Altho, I do admit that Lowe's has a better Lighting Dept.
Great place to get the stuff to fix stuff. From the professional to Harry the homeowner, HD has what you need. Great prices go with the selection. Helpful staff to answer your questions. Great tools at hand and the materials to use them on. All in one place :)
Home Depot along with only another site basically is our whole house! We built our house a few years ago now & had an account with Home Depot for practically everything it took to build it AND furnish the little things that are so important like plumbing/heating/electric so we not only had them for a lot of structural things.
Wood quality has dropped dramatically over the last few years but the worst thing about HD is they allow people to park in the loadin zone to go inside and shop. Almost every purchase I make involves 16' lumber and I have to push the cart out into the parking lot because lazy people park in the loading zone to grab something small. I've mentioned it to employees and they just say I'm sorry they aren't suppose to park there but they do nothing about it. Today was the last time. Back to the real lumber yard for my product.
Ordered a Gazebo, came as promised, within the week, and packaged well, came to house, via local carrier. Product was in good condition, website easy to navigate, would order again, also used store pick up, which worked out great, product was there waiting for me, at the counter, they sent email when it was ready, Good customer service.
I love Home Depot! I go to my local store quite often. Even though a lot of the clerks don't know everything that is in the store, they do their best to help you.
It's a great place to grab things for a quick DIY project. It would have been a 5 star if prices were always competitive but it is worth the trip.
They have a lot of different things to look for and good prices on their products. Great service to.
Think before you go to that store. I have suffered a lot. Schedule not kept and when problem arrived, there was no one to helps me to resolve the issue. Trust me...
Spend at least an hour buying nothing... Stood in front of the concrete blocks that I needed but could not reach, wheeled my cart all over the store looking for an associate to help me, it's almost like when they see you they 'run'... Ended up taking a picture of the item & will return with my husband!
Don't believe anything they say about their plans. I've wasted thousands, but everything else is good.
Home Depot does not offer any lower interest rates for cards. Your credit rate stays the same from the day you open up an account. The only time you will catch a break is if you spend over 300 $, do not use this credit card unless you intended to spend a ton of money. They offer nothing for the low income family's to save money. Maybe a 5 $ coupon gardening. They do not ever lower your interest rate.
One stop shopping for all the home and kitchen improvement items. Huge variety of items at great prices.
I always know where to go and everything is here I need for my home. Only issue is once agian having enough staff around to answer questions
All the carpet we had installed has been buckling for three years in all bed rooms and hall way. Installer lead man cut his hand during the install and left two helpers to finish most of the job. After the second year we complained to HD and they wanted to charge us to have them make it right. WRONG. We had a local carpet installer come in fix the buckles and now all the rooms have them. We are older people, no kids, no pets. Actual carpet still in great shape Except buckling in all rooms. Save yourself the headache and purchase from a local, reliable carpet store with full time installers.
Then when I caught up with my debit card, when I got caught up with my bank on charges, I noticed one day after going there, they were passing around my card. It ended up being a lot. Easternbank had to change everybody's debit card or debit card, because it was happening to everyone. If I ever go there, I will use Cash only;
Answer: Hi Betty, you can also return without receipt if you purchased using your credit card. Give them the same CC and they can tell the price you bought at.
Shop online for all your home improvement needs: appliances, bathroom decorating ideas, kitchen remodeling, patio furniture, power tools, bbq grills, carpeting, lumber, concrete, lighting, ceiling fans and more at The Home Depot.