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Home DepotReviews 1,483

2.1
homedepot.com

Home Depot Reviews Summary

Home Depot's reputation is marked by a mix of positive and negative customer experiences. Many customers appreciate the wide selection of products and the knowledgeable staff, which contribute to a convenient shopping experience. However, significant concerns arise regarding customer service, particularly related to installation issues, return policies, and delayed deliveries. Customers frequently report dissatisfaction with the handling of complaints and a perceived lack of support, leading to frustration and a sense of being undervalued. Overall, while the company offers a robust product range, its customer service approach appears inconsistent, impacting overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
377
value
333
shipping
266
returns
237
quality
294
Wisconsin
9 reviews
2 helpful votes
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Home Shopping
March 15, 2017

I just love going in here and look at all of the things they have to offer. They have many different styles, colors, and items to choose from. I always go back there...

Date of experience: March 15, 2017
Arizona
1 review
1 helpful vote
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Over a month ago, purchased a Maytag dishwasher from Home Depot. At the time of the first delivery, they broke a valve and flooded my kitchen. During the second delivery, two weeks later, the dishwasher was so badly damaged in the box that it's door wouldn't open. Now I understand that problems happen, but The Depot refused to accommodate us in any fashion. Not even to allow us to request a delivery time, and forget asking about a reduced price on the delivery. Apparently, after asking around, this is business as usual for them. Do yourself a favor and buy your next household appliance from an appliance store.

Date of experience: March 14, 2017
Oregon
8 reviews
6 helpful votes
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I've been a customer for years and am pretty happy with my purchases. Had to return an item, with no hassles. Can't beat their pricing

Date of experience: March 13, 2017
New York
3 reviews
1 helpful vote
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My 2nd home
March 13, 2017

I spend more time here than I do at home. Prices are better than Lowe's, products are the same. Altho, I do admit that Lowe's has a better Lighting Dept.

Date of experience: March 13, 2017
Maryland
8 reviews
4 helpful votes
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Fix it
March 12, 2017

Great place to get the stuff to fix stuff. From the professional to Harry the homeowner, HD has what you need. Great prices go with the selection. Helpful staff to answer your questions. Great tools at hand and the materials to use them on. All in one place :)

Date of experience: March 12, 2017
Michigan
16 reviews
12 helpful votes
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Our House
March 12, 2017

Home Depot along with only another site basically is our whole house! We built our house a few years ago now & had an account with Home Depot for practically everything it took to build it AND furnish the little things that are so important like plumbing/heating/electric so we not only had them for a lot of structural things.

Date of experience: March 12, 2017
Idaho
1 review
0 helpful votes
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Wood quality has dropped dramatically over the last few years but the worst thing about HD is they allow people to park in the loadin zone to go inside and shop. Almost every purchase I make involves 16' lumber and I have to push the cart out into the parking lot because lazy people park in the loading zone to grab something small. I've mentioned it to employees and they just say I'm sorry they aren't suppose to park there but they do nothing about it. Today was the last time. Back to the real lumber yard for my product.

Date of experience: March 11, 2017
California
3 reviews
6 helpful votes
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Parts
March 10, 2017

They advertiste good parts and usually have enough stock to satisfy my purchases. I'll shop there again.

Date of experience: March 9, 2017
Texas
18 reviews
23 helpful votes
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Very, Very, Good
March 9, 2017

Ordered a Gazebo, came as promised, within the week, and packaged well, came to house, via local carrier. Product was in good condition, website easy to navigate, would order again, also used store pick up, which worked out great, product was there waiting for me, at the counter, they sent email when it was ready, Good customer service.

Date of experience: March 9, 2017
Pennsylvania
5 reviews
6 helpful votes
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I love Home Depot! I go to my local store quite often. Even though a lot of the clerks don't know everything that is in the store, they do their best to help you.

Date of experience: March 8, 2017
Canada
7 reviews
8 helpful votes
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It's a great place to grab things for a quick DIY project. It would have been a 5 star if prices were always competitive but it is worth the trip.

Date of experience: March 8, 2017
Washington
11 reviews
5 helpful votes
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Handy place to shop
February 27, 2017

They have a lot of different things to look for and good prices on their products. Great service to.

Date of experience: February 26, 2017
Pennsylvania
1 review
0 helpful votes
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Reading - Exeter branch
February 26, 2017

Think before you go to that store. I have suffered a lot. Schedule not kept and when problem arrived, there was no one to helps me to resolve the issue. Trust me...

Date of experience: February 26, 2017
Washington
1 review
0 helpful votes
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Spend at least an hour buying nothing... Stood in front of the concrete blocks that I needed but could not reach, wheeled my cart all over the store looking for an associate to help me, it's almost like when they see you they 'run'... Ended up taking a picture of the item & will return with my husband!

Date of experience: February 20, 2017
Texas
5 reviews
2 helpful votes
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Don't believe anything they say about their plans. I've wasted thousands, but everything else is good.

Date of experience: February 18, 2017
California
1 review
0 helpful votes
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Dont get ripped off
February 17, 2017

Home Depot does not offer any lower interest rates for cards. Your credit rate stays the same from the day you open up an account. The only time you will catch a break is if you spend over 300 $, do not use this credit card unless you intended to spend a ton of money. They offer nothing for the low income family's to save money. Maybe a 5 $ coupon gardening. They do not ever lower your interest rate.

Date of experience: February 17, 2017
District of Columbia
3 reviews
1 helpful vote
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So appropriate
February 17, 2017

One stop shopping for all the home and kitchen improvement items. Huge variety of items at great prices.

Date of experience: February 16, 2017
Georgia
12 reviews
40 helpful votes
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Everything is here
February 16, 2017

I always know where to go and everything is here I need for my home. Only issue is once agian having enough staff around to answer questions

Date of experience: February 16, 2017
New York
1 review
0 helpful votes
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Terrible carpet install
February 14, 2017

All the carpet we had installed has been buckling for three years in all bed rooms and hall way. Installer lead man cut his hand during the install and left two helpers to finish most of the job. After the second year we complained to HD and they wanted to charge us to have them make it right. WRONG. We had a local carpet installer come in fix the buckles and now all the rooms have them. We are older people, no kids, no pets. Actual carpet still in great shape Except buckling in all rooms. Save yourself the headache and purchase from a local, reliable carpet store with full time installers.

Date of experience: February 14, 2017
Massachusetts
7 reviews
1 helpful vote
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Then when I caught up with my debit card, when I got caught up with my bank on charges, I noticed one day after going there, they were passing around my card. It ended up being a lot. Easternbank had to change everybody's debit card or debit card, because it was happening to everyone. If I ever go there, I will use Cash only;

Date of experience: February 7, 2017

About the business

Shop online for all your home improvement needs: appliances, bathroom decorating ideas, kitchen remodeling, patio furniture, power tools, bbq grills, carpeting, lumber, concrete, lighting, ceiling fans and more at The Home Depot.


homedepot.com
Founded in 1978
Brandon, FL, United States
+177