Home Depot Reviews Summary
Home Depot's reputation is marked by a mix of positive and negative customer experiences. Many customers appreciate the wide selection of products and the knowledgeable staff, which contribute to a convenient shopping experience. However, significant concerns arise regarding customer service, particularly related to installation issues, return policies, and delayed deliveries. Customers frequently report dissatisfaction with the handling of complaints and a perceived lack of support, leading to frustration and a sense of being undervalued. Overall, while the company offers a robust product range, its customer service approach appears inconsistent, impacting overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Website consistently shows items that are Discontinued/Not Available Online/Not Available in Stores.
What is the point?
Consumers do not want to WASTE their time looking at items that are not even available.
There has GOT to be a way to change the filters!
I go to Home Depot for all my Hope construction needs. I'd do the same if I were you and ask about the no interest credit card they have. It's the best
We shop at Home Depot because there is nowhere else around our neighborhood (Highland Park, CA) with hardware, lumber and other building and home improvement and repair items. Things like nuts and bolts seem high priced (although the quality may be better, I wouldn't know) and usually only come in packages so if you need 25, say, you may have to buy 100. Whatever happened to the old-fashioned hardware store? The only competition is OSH and the store nearest us has discontinued most building supplies and is rather like a home boutique. So Home Depot it is.
Not helpful! Way over priced! Never have what I'm looking for! Refuse to shop there!
The home depot on 2658 s. W. military highway San Antonio texa *******. I went to the store the store has good parking. The staff are helpful and cheerful and happy to help. One employee had the time to help me find what I was look for. GOOD STORE!
The site is good and it takes two hours for them to fill an order online so I can drive to the local
Home Depot to pick it up. Saves me money many ways. I don't get stuck looking at other things and then over spend. If you are going to have someone else pick it up, call the store and tell them. You have to present your ID to pick up your Oder. ID is required by the person picking up your Oder. If they don't have an item they will call you. It's pretty easy. Be sure when ordering you put filter of only showing you what's in stock for the store you pick as your store.
I have been shopping this store for years and currently use the
South Brunswick, NJ Store for all of my needs.The staff are very
Helpful, knowledgeable and always willing to help you. The store is close to my home for quick purchases and I frequently seek
Professional advice from the Home Depot staff. A great store!
Good place, I purchase items here quite frequently, I enjoy my trips and there is plenty of things to choose from.
P.S. I am headed back for a NailGun. Going to be a good day.
Home Depot is pretty darn good about offering you very lenient return policies. Need to return or exchange an item? Almost never a hassle. They remember what customer service means!
Thank you Home Depot!
Love their free shipping, or free shipping to store, or pick up in store options. Usually decent deals on their products. Good quality.
Home Depot is the best place to shop for home improvement projects! I always find what I looking for &need!
I love Home Depot. I have done all kind of home improvement and been going to Home Depot Burnsville MN on a daily base. You can learn how to do things class is offered or buy how to do books. Staff is unbelievable... very helpful. Go extra miles to keep customers happy.
This is a great website for your DIY needs. I enjoy coming here just to see what I can do around the house.
Most the time I find what I am looking for and there prices are better then Lowe's you got to know your prices on what you are buying
I ordered some items during Home Depots Black Friday online sale, and was very pleased. The delivery was fast, and the items were exactly as shown in the picture's. Saved me a lot of time, and gas..
The order came as was promised, but when the appliance did not work well there was no support. The person on the phone was extremely nice, but let me know that the only thing I could do is call the manufacturer. I honestly just wanted to exchange it for a higher end model, but that is not a possibility. The manufacturer can send a repairman, but that is the best anyone can do. I have seen people return completely dead plants, used sprinkler heads and pvc pipes, cut lumber and opened boxes of fasteners to Home Depot. But an appliance is non returnable or exchangeable for any reason. A lesson well, but painfully and expensively, learned: Do Not purchase appliances from Home Depot!
Since my husband and I spend a lot of time refurbishing/rebuilding our 100+ yr. Old home, we're constantly in and out of our local Home Depot. Service people are phenomenal and most products are reasonably priced. Fortunately for us, we have 3 relatively local Home Depot's near us and if one is out of stock with what we're looking for, one of the other 2 most likely have it.
We all know this is the place for construction goodies, but there are many great home decor items and more. Great selection of rugs, good pricing. Lamp shades, chairs. Dont just go there for lumber and nails, go there to decorate and feel happy about it.
Many times without aving a good memory, then going on where THEY call A WEBSITE making scribble notes of what I'm seeing, NOT understanding one darn thing, I decide to print it, walk down to my local and READ enjoying lager at the same time. Why not, the walk does you good.
About the business
Shop online for all your home improvement needs: appliances, bathroom decorating ideas, kitchen remodeling, patio furniture, power tools, bbq grills, carpeting, lumber, concrete, lighting, ceiling fans and more at The Home Depot.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members