HomeDecoratorsReviews 92

The Home Depot (Home Decorators Collection) contracted to design and install upper cabinets in our laundry room, resulting in dishonest sales practices and unsafe installation.

Installation: After the installation of our new laundry room cabinets, we discovered they did not have backs. We contacted the salesman, who informed us that including backs would cost an additional $400 to $500. When we expressed our willingness to pay this extra cost, it was evident he was taken aback, and suddenly, providing backs was no longer an option.

Salesman: The salesman was arrogant, rude, and condescending. When I challenged him to install backs, he felt compelled to call me directly and belittle me with arrogance. I reminded him that I was the customer and that he would receive a one-star rating unless he worked with us to achieve a fair resolution. He was unbothered by my concerns.

Sales Manager: We escalated the issue to the Sales Manager, who claimed the contract specified that our cabinets would not include backs—which is not accurate according to the paperwork. She insisted she would send us a copy to prove her point. Two weeks later, we still had not received anything. Although she did call and leave a message, she has not responded to our recent return calls.

Unsafe Installation: Without backs, these cabinets depend on a very thin metal strip for support. Furthermore, the supports were not screwed into a stud, nor were anchors utilized. This poses a safety hazard, and we have refrained from using them as intended due to these concerns.

I want to clarify that this experience does not reflect our neighborhood store, which has always been professional and honest. I felt compelled to share my experience to help protect other consumers considering their Designer Services—DON'T!

I ordered my Home Decorators cabinets through Home Depot and their in-store designer. Home Decorators makes adequate cabinets - not great, but adequate. (Yes, they're plywood, but it's thin and put together with staples -- I don't think they know what "joinery" actually means.) The design work was great, building our excitment about the project, but the problems begin with Home Decorators when they don't prepare their cabinets properly for shipment. Ever.

Home Depot contracts with Estes for shipping, and Estes takes no responsibility for anything that happens to cabinets once on their trucks. Home Decorators cannot ship through anyone else because of this contract. We received four cabinets badly damaged, and it took many calls over many hours to get replacements sent, one of which was also damaged due to obviously poor packaging by Home Decorators -- you could see how they were shrink-wrapped together without any other support or protection outside of a little cardboard. Similarly, Home Decorators takes no responsibility for their part in the nightmare - the customer has to do back to Home Depot and negotiate with the store AND customer service for any resolution (which they resist).

When we thought we were ready to install the cabinets, we discovered they had sent one cabinet of the wrong size, and didn't send the crown moulding at all. Since this debacle has already delayed our project by two weeks past our deadlines, our contractor is having to figure out how to stay on schedule while we wait even longer to receive the pieces I ordered months ago.

My recommendation for anyone considering Home Depot and Home Decorators Cabinets is to RUN AWAY. Instead, pay a little extra for a local cabinet maker to custom make something for your home. DO NOT go through Home Depot, and if you must, DO NOT BUY ANYTHING FROM HOME DECORATORS CABINETRY! You will spend more time, energy and money than they are worth.

I usually do not leave negative reviews, but I'm absolutely sick over the Home Decorators Collection. I spent thousands of dollars on new vinyl plank flooring from Home Depot not to mention labor for the install. The flooring arrived and 20% of it was defective and could not be used. The top color part was flaking off on the edges and/ or the click locks were folded in and wouldn't secure together. Due to the difficulties I had trying to find flooring that looked good in a 1980's log cabin and Home Depot's over estimation on materials I had enough to install anyway. HUGE mistake! Three months after install the edges of the planks where flaking up and chipping. The planks were pulling apart and the clear coat was coming off. Home Depot said I had to contact Home Decorators Collection for the warranty claim. I filed a claim and they sent out one of their flooring inspectors who didn't even address the defective planks in his report. They claimed it was an install problem and would not cover any of the flooring. They didn't even mention the defective planks that were never installed. Long story short they informed me the product I purchased was discontinued (surprise surprise) and refused to cover any of it. They costed me thousands. Now I have to redo the whole house in a new product all over again. Home Decorators customer service was terrible their inspector was awful, and I got completely screwed. DO NOT RECOMMEND.
I'm attaching a couple photos for reference.

Went to home depot and looked at this gorgeous christmas tree. Got home and ordered one to be delivered. It was my FIRST XMAS TREE EVER. After 2 weeks of it being lit parts of the tree went out. I've emailed and called immediately and they offered to send another one.
Well as you guessed it it went out again. I called so much that i think i needed to be a representative.
I was told that since i used it for two weeks that they'll give me less than what i paid for it.
I've been sending photos of what the tree looks like on both occasions, calling, waiting for call backs that never happen - customer service only repeats what they've been told.
This is going to be my third year without my own christmas tree. So sad.
They don't care about the spirit and joy of christmas - it's only money theyre after and poor quality products!

Now they want to give me a gift card to only spend at home depot when I've only been to home depot once in 10 years to get a tree.

I don't trust their word, their service and integrity.
But I do know that it's only so long you can treat your customers this way.

They can quickly take your money but slow to give it back and you may not get the amount you paid for from the beginning.

I'm also a disabled military veteran who had to pay someone to bring the tree in and out both times. I'm out of money and this credit is a wash.

So disappointed. Do better!

Are you kidding me? Who was the idiot that designed this crap. Do not purchase this unless your octagon boxes are perfectly mounted and you might like to patch your ceilings. Brutal product.

Ok here we go. Recently bought my first house and had to completely remodel it. When it came to the kitchen I was overwhelmed with different options.
Went with shaker home decorators. Spent about 5 grand on all, and after reading reviews thought a pile of junk would arrive. I must be lucky because most of the reviews are bad for this company, thank God my order was complete and well built! I was terrified of the possibility of getting screwed.
5 Weeks later my new kitchen arrived and everything WAS FANTASTIC! Only the sink base cabinet had some cracking in paint on edge of doors but nothing to cry about. Thank you so much for not sending me complete junk. Spent the last of my savings on my very first kitchen and everything seems solid and I feel will last for years. Super glad I didn't buy the in stock particle board Hampton junk.
These cabinets are what they say, all wood with soft close. Believe me, if I got crappy,.poorly made cabinets I'd be messaging the riot act but my order was super prime. Ok home decorators, you came through and sent me what I paid for.
Seems like the price went up though and I won't be buying another set for my guest house due to major price increase. Glad I got in when I did!

Paid over 5k for new kitchen cabinets from the Home Decorators Collection at Home Depot. Ordered 13 cabinets and when they arrived 6 of the 13 cabinets were constructed so poorly that they were unusable, and they sent me two cabinets that were NOT the sizes I ordered. Cabinet door screws stripped out, drawer faces and drawer guides misaligned, drawers that won't shut, lazy susan missing the interior suzan shelves, wastebasket cabinet not shutting completely and huge gouges in the cabinet face from where the hardware hits it, one cabinet not even square and so badly built that it looked like a child glued it together, one broken in shipping (Not the fault of Home Decorators). Contacted Home Depot and they had no way to even break the order down to get the bad cabinets replaced, so we waited a week to finally get someone from Home Decorators (Home Depot) to figure it out. They said they would send out new cabinets for the ones that were not built correctly. Three weeks later the so called replacement order came. They only sent me two replacement cabinets, and then a bunch of hardware, cupboard doors, a replacement drawer (Completely cracked and damaged), and some new shelves. I found myself trying to rebuild cabinets that should have been made correctly the first time. After a few days of me doing my own woodwork to fix their problems, I was able to use most of the cabinets. Note that I am a woodworker and built my original cabinets, and had I not known how to fix some of the issues, these cabinets would have been unusable. I am now filing a lawsuit against Home Depot/Home Decorators to get my money back. These cabinets were NOT professionally made in any way.

After 3 months of delays my 15 cabinets finally arrived. Upon inspection 10/15 were damaged or built incorrectly. The quality was absolutely terrible. Craftsmanship pathetic. To top it all of customer service is a joke. Chavel is rude, ignorant and should not be in customer service. After explaining the problems and sending over 25 pictures I was told they would do their best to replace items. 3 days later I get an email stating my order has been delayed once again. Called and customer service was atrocious as expected. She could care less about the customer or making things right. Claims she is the manager but will do nothing but give you attitude and call you a liar. Over 3 months of waiting and all I have is thousands of dollars worth of garbage.

Do NOT even consider ordering these cabinets. I did a complete kitchen remodel and had issues with every single cabinet that I received. Misaligned drawer fronts with no method to move without drilling new holes. Screws through the side panels and glue everywhere. The door hinges are garbage and were installed such that there was no vertical adjustment. The cabinet doors have very sharp and pointed edges. Caught my hand on one of them and it broke the skin. I wanted something better than the particle board, box store standard, but for the price and quality, this was not the way to go. Home Depot needs to dump this company.

I ordered a hall tree from Home Decorators Collection. One of the pieces was mis-drilled, so I needed to contact customer support to request a replacement. No customer support number was provided with the furniture itself, so I had to go to the website and look up the number. The first time I called (the number on Home Depot's web site for HDC), I was directed to an answering machine that said they would call back within 2 hours. When I wasn't called back the next day, I called the same number back, and it had been disconnected. I still haven't ever gotten a call back from that original call. So I had to go back and search the internet for a different customer support number. When I called this number, I finally got an answer after about an hour wait from a call center in India who did not speak English well. I gave them the model number off of the box, and they were unable to find the piece in their catalog.

Finally, after about 1/2 hour and giving them every number on the box, they were able to find the order and ordered the part that I needed replaced. They said that the part should arrive by the end of the week. Friday rolls around, and no part arrives, but we get a phone call saying that it is actually 4-6 weeks for the part to arrive, and asking if we still wanted the part. Again, no number was left to call back and confirm, or any way to avoid another 30 minutes on hold trying to talk to someone, and the phone message said that they had also sent an email that we could respond to, but that never arrived (unsurprisingly, they wrote is down incorrectly).

Still haven't received the replacement piece yet.

The furniture looks nice, but the quality and customer support from the company is awful. I would not recommend purchasing ANYTHING from this company.

We ordered cabinets and counter-tops for three vanities. Two matching for a master bath and a third for another bathroom. That cabinets are okay quality. The real problem is in their quality control and shipping. Almost every piece we received was damaged or just wrong. The cabinets are packaged in cardboard boxes with no padding or protection. Smashed corners and broken drawer fronts were the norm. And don't count on a replacement either. One of the replacement drawer units we received was a different design from the rest of the vanity. The customer service rep seemed genuinely baffled that we wanted all the cabinets in a vanity to be the same. We received a counter top with the three faucet holes partially drilled! How hard is it to miss that the holes DON'T GO ALL THE WAY THROUGH the counter-top? That was 4 months ago and I'm still waiting on a replacement. Their customer service clearly doesn't care. They're just punching the clock. Sure, they'll set up a replacement, and maybe eventually you get the product undamaged, but they clearly don't care one way or the other.

First the Home Depot people were great. The issues I have are with cabinet MFG. When the cabinets finally arrived there were several pieces damaged. Not Thru shipping. Looks like they we're packaged that way. It's been four months since my kitchen was started and still the damaged pieces have not been shipped. The installer Chris was great and he was very thorough in his install and inspection. He works for Home Depot not the cabinet company. Hoping to have these items by early a July according to Home Decorators. In speaking to them several times they were not helpful nor accommodating. I'm just another customer they don't care about. Never a apology from them for sending damaged cabinets. Having to stay in Florida much after I had planned just to accommodate their schedule and policies.

Purchased through Home Depot and I am extremely dissatisfied. Several cabinets arrived damaged and they refuse to replace and some cabinets colors does not match. Some were bright white some off white. They also seem very fragile. They have sent me a skin to glue over the damaged spot but it also was damage on arrival (twice). After two attempts to delivery a flimsy patch they said they would just credit me $50 on the $800 cabinet that is damaged. So I'm stuck with a gouged and scratched cabinet in my kitchen remodel. I recommend you avoid them. This will cause me to seriously reduce my business with Home Depot

Home Depot has taken over the search engine for homedecorators.com. They've made everything sound similar so when you put in home decorators.com you get the Home Depot home decorators section I don't want them I don't want them at all I want to get homedecorators.com but the way that they cleverly worded their website you can't get past them on Google. It's a travesty it's horrible what they've done to poor old homedecorators.com I move so I don't get the catalog anymore and I can pick them up online. This ought not to be able to happen I've tried Googling it many times and I can't find it anymore. How can just changing the search engine for a website put somebody out of business this is horrifying this should not be allowed to happen Home Depot is a big monster

I tried to gmail my kitchen design attachment in a standard pdf format to the HD designers several times to have them review my design but they could not receive my email. So, a big waste of time. Home Decorators should not advertise a free design service if they cannot receive emails.

Otherwise, I designed my own kitchen with much effort successfully. The cabinets were expensive even after the 30% discount but the cabinets did arrive undamaged and very well packed.

The Manganite finish and Roxbury style were quite beautiful. So, a very demanding experience and exhausting but also a good ending to the story.