HomeDecorators

The Home Depot (Home Decorators Collection) contracted to design and install upper cabinets in our laundry room, resulting in dishonest sales practices and unsafe installation.

Installation: After the installation of our new laundry room cabinets, we discovered they did not have backs. We contacted the salesman, who informed us that including backs would cost an additional $400 to $500. When we expressed our willingness to pay this extra cost, it was evident he was taken aback, and suddenly, providing backs was no longer an option.

Salesman: The salesman was arrogant, rude, and condescending. When I challenged him to install backs, he felt compelled to call me directly and belittle me with arrogance. I reminded him that I was the customer and that he would receive a one-star rating unless he worked with us to achieve a fair resolution. He was unbothered by my concerns.

Sales Manager: We escalated the issue to the Sales Manager, who claimed the contract specified that our cabinets would not include backs—which is not accurate according to the paperwork. She insisted she would send us a copy to prove her point. Two weeks later, we still had not received anything. Although she did call and leave a message, she has not responded to our recent return calls.

Unsafe Installation: Without backs, these cabinets depend on a very thin metal strip for support. Furthermore, the supports were not screwed into a stud, nor were anchors utilized. This poses a safety hazard, and we have refrained from using them as intended due to these concerns.

I want to clarify that this experience does not reflect our neighborhood store, which has always been professional and honest. I felt compelled to share my experience to help protect other consumers considering their Designer Services—DON'T!

Do NOT even consider ordering these cabinets. I did a complete kitchen remodel and had issues with every single cabinet that I received. Misaligned drawer fronts with no method to move without drilling new holes. Screws through the side panels and glue everywhere. The door hinges are garbage and were installed such that there was no vertical adjustment. The cabinet doors have very sharp and pointed edges. Caught my hand on one of them and it broke the skin. I wanted something better than the particle board, box store standard, but for the price and quality, this was not the way to go. Home Depot needs to dump this company.

Purchased through Home Depot and I am extremely dissatisfied. Several cabinets arrived damaged and they refuse to replace and some cabinets colors does not match. Some were bright white some off white. They also seem very fragile. They have sent me a skin to glue over the damaged spot but it also was damage on arrival (twice). After two attempts to delivery a flimsy patch they said they would just credit me $50 on the $800 cabinet that is damaged. So I'm stuck with a gouged and scratched cabinet in my kitchen remodel. I recommend you avoid them. This will cause me to seriously reduce my business with Home Depot

After 3 months of delays my 15 cabinets finally arrived. Upon inspection 10/15 were damaged or built incorrectly. The quality was absolutely terrible. Craftsmanship pathetic. To top it all of customer service is a joke. Chavel is rude, ignorant and should not be in customer service. After explaining the problems and sending over 25 pictures I was told they would do their best to replace items. 3 days later I get an email stating my order has been delayed once again. Called and customer service was atrocious as expected. She could care less about the customer or making things right. Claims she is the manager but will do nothing but give you attitude and call you a liar. Over 3 months of waiting and all I have is thousands of dollars worth of garbage.

First the Home Depot people were great. The issues I have are with cabinet MFG. When the cabinets finally arrived there were several pieces damaged. Not Thru shipping. Looks like they we're packaged that way. It's been four months since my kitchen was started and still the damaged pieces have not been shipped. The installer Chris was great and he was very thorough in his install and inspection. He works for Home Depot not the cabinet company. Hoping to have these items by early a July according to Home Decorators. In speaking to them several times they were not helpful nor accommodating. I'm just another customer they don't care about. Never a apology from them for sending damaged cabinets. Having to stay in Florida much after I had planned just to accommodate their schedule and policies.

Home Depot has taken over the search engine for homedecorators.com. They've made everything sound similar so when you put in home decorators.com you get the Home Depot home decorators section I don't want them I don't want them at all I want to get homedecorators.com but the way that they cleverly worded their website you can't get past them on Google. It's a travesty it's horrible what they've done to poor old homedecorators.com I move so I don't get the catalog anymore and I can pick them up online. This ought not to be able to happen I've tried Googling it many times and I can't find it anymore. How can just changing the search engine for a website put somebody out of business this is horrifying this should not be allowed to happen Home Depot is a big monster

I tried to gmail my kitchen design attachment in a standard pdf format to the HD designers several times to have them review my design but they could not receive my email. So, a big waste of time. Home Decorators should not advertise a free design service if they cannot receive emails.

Otherwise, I designed my own kitchen with much effort successfully. The cabinets were expensive even after the 30% discount but the cabinets did arrive undamaged and very well packed.

The Manganite finish and Roxbury style were quite beautiful. So, a very demanding experience and exhausting but also a good ending to the story.

We ordered cabinets and counter-tops for three vanities. Two matching for a master bath and a third for another bathroom. That cabinets are okay quality. The real problem is in their quality control and shipping. Almost every piece we received was damaged or just wrong. The cabinets are packaged in cardboard boxes with no padding or protection. Smashed corners and broken drawer fronts were the norm. And don't count on a replacement either. One of the replacement drawer units we received was a different design from the rest of the vanity. The customer service rep seemed genuinely baffled that we wanted all the cabinets in a vanity to be the same. We received a counter top with the three faucet holes partially drilled! How hard is it to miss that the holes DON'T GO ALL THE WAY THROUGH the counter-top? That was 4 months ago and I'm still waiting on a replacement. Their customer service clearly doesn't care. They're just punching the clock. Sure, they'll set up a replacement, and maybe eventually you get the product undamaged, but they clearly don't care one way or the other.

Unless you're purchasing something cheap, DO NOT purchase from Home Decorator's Collection! I purchased over $4000 of new kitchen cabinets for my daughter's home remodel and almost every cabinet came damaged or poorly fabricated. Over a period of two months, I have written numerous emails, had several phone conversations with their "customer service" which is very much like trying to work with silly, adolescent school girls. They have a policy of no refunds and no monetary compensation so they keep sending replacement cabinets that are more inferior than the prior shipment! I chose this company because they claimed to manufacture cabinets with higher quality features but now we have a houseful of garbage cabinets. If you're looking for poor quality, stress and irritation, this is the company to buy from.

I have literally decorated my entire home using home decorator and have never purchased a rug from anywhere else. Thousands of dollars on rugs, bath vanities, home decor and now it's impossible to find anything. I will NOT try to navigate Home Depot where you cannot see full room photos, filter by size or color, find anything you are looking for. Say goodbye to a very valuable customer because this was the worst business decision Home Depot could have ever made. My many friends and family are as disappointed as I and all those who gave posted. Very bad move.

Okay, so I am not imagining things! Home Depot has destroyed Home Decorators. No practical filters for searching, huge waiting times while trying to scroll/search, frequent error messages and pages that can't be loaded.
You should have to use the website, as part of your job, while being paid by the hour. I bet then the "decision makers" would get the wake up call to improve the performance of this website! I am done wasting my time! Bye, bye.

I ordered a multi drawer dresser for about $500 using a coupon from home decorators website after browsing the catalog sent to my home. When it arrived and saw it in person, I realized the mistake I had made. The wood was a cheap softwood and the drawers opened and closed on wooden slots - no drawer glides, cheap butt joints. The drawer faces almost all broke off from operating the drawers occasionally. I ended up calling customer service and they sent new drawer fronts which I appreciated but those all broke in less than a year with No rough housing or kids playing with them. I receive 20% off coupons all the time to return as a customer but feel so ripped off by the poor quality of my purchase that I feel that I probably would never test those waters again. The dresser did not last more than two years which is completely unacceptable. Ikea throw away furniture has lasted longer than this did. Total disappointment.

It is now part of Home Depot's site. So if you are looking for a nail head chair you will get thousands of listings for nails! Why would anyone think this is a good idea? I spent 1000's of dollars at home decorators by browsing through the last chance clearance items. I loved clicking on the site and seeing 20% off clearance plus free shipping! This site is now useless to me. Anyone have any suggestions for other websites like the old home decorators?