Home Cinema Center

I ordered 2 catnapper rockers for my living room of my daughter and son-in-law's home. They came very quick, already assembled and look great. I am very pleased with my purchase. Thank you!

Delivery was very fast. Nancy was very helpful and careful with my boxes. The best online furniture store to shop with. Thank you HCC for a very fast delivery and customer service experience.

My experience with Home Cinema has been beyond great! I am in the process of building a larger scale home and to date have spent close to $27,000.00 on furniture through HCC And have also bought all my sofas, bar chairs, electronics, theater chairs, etc thru HCC as well. So my experience with them has been in a big scaled way!

Everyone whom I have dealt with, either by email or on the phone has been extremely pleasant, professional and prompt in their service! If there have been any issues with a fixture etc being recieved, they have immediately sent a replacement one. And the issues have been extremely rare, considering the amount of product I have purchased through them. It has made the process of picking lighting a joy, as there are so many products to choose from. And upon recieving them, they are more lovely in reality then from the on-line photos! The local furniture companies can not even match the prices that HCC offer, so I know that I am also getting great value for the monies I have spent! I really can't express just how amazing it has been to deal with. I have been recommending HCC to all my friends and family. Way to go HCC It is a relief to know that there is such a company on-line, that you feel extremely safe in dealing with!

I will be a continued customer and HCC will be the first place I will check for products and pricing!"

Called to check on an order I placed months ago and they cancelled it after an email went out that it had arrived and I didn't respond within 48hrs (went to my spam). That email had been followed by an email confirmation of my order within a few hours - I thought all was well. The cancellation while confusing would be SOMEWHAT understandable if that is their policy, however the man who answered the phone was SO rude. Told me to "email my inquiries per the instructions on the email"... they do NOT want to talk to people and it's almost accidental that he even answered the phone. I had other questions and he was resigned to agree that "that's different" so he begrudgingly continued our call. I asked about the price if I had to reoder it and he had so much attitude because apparently that's not his job. I asked if I could speak to someone else because I guess he's having a bad day and he wouldn't pass me along. I also asked about why I would give my credit card to pay for it and why it wouldn't automatically be charged and he told me to "take it up with the federal government". What a D$#@! Would not purchase from this company ever again. Seems like a near miss in my favor to not have had my order go through!

I bought a double-wide electric recliner in gray with separate motors to control the head and foot. The price was good a few dollars less than others. Any savings got eaten up by the cheap delivery the offer and having to hire workers to move it and set it up.

They said two week delivery but I ordered it July 19 and it arrived on August 11th.

When the recliner arrived it was the wrong color - dark brown instead of gray - and instead of having two motors, it had none.

I was smart enough to use Paypal so they couldn't just stiff me, but they are trying anyway. They told me that I have to pack and insure the recliner and ship it back to them or I don't get my money back. If this were my error, I would have no problem shouldering my responsibility, but this is their error and they want me to make myself whole on their behalf and at my own expense. I say NO! I say this is not my job.

In point of fact, they now owe me storage charges for this unusable recliner! I am going to have to escalate this through the credit card company because I need a resolution and these people have a constant busy signal on their telephone or I get sent to voice mail to which no one ever responds.

Paypal has said they will escalate this to the fix-it team and so I will see what they will do. In the meantime, it is a health issue for me since the doctors have told me I need to sleep sitting up and I can't get a new one in here until this one is vacated. I hate that this foot dragging company is messing with my health.

The representative was so rude and hung up! I called about my order to get an update, when he told me "it takes time, will get back to you (click)"

I found this company via a web search. I was purchasing a birthday present for my son who asked for a recliner with a built in table like at the movies.

I found a great one at a great price and promptly ordered.

The next day, however, I received an email that "brown" was not an available color (even though the website allowed that choice). I replied but got no response to my email, so I called back 3 days later. I wasn't even sure I had the right number because the person who answered didn't even identify himself. Honestly, I got the impression he was annoyed to even get a call. I told him why I was calling and I asked if, since I was having to settle for black instead of brown, if they could work something out on the $89 shipping cost. He said no. He asked me "do I want it or not?"
Since my son was already expecting this (I had shown him a picture on his actual birthday since I knew it would take some time to arrive), I went ahead and said ok, but I already wasn't inclined to do any further business with this company.

So, the order was confirmed in black, and I thought that was it.

Except two days later, I got another email:
"The item you have ordered is on extended backorder, and we do not anticipate having this in stock for at least the next 45 days. We have canceled your order and refunded your payment. Our apologies for any inconvenience this may have caused."

So, now I have nothing to show for the trouble, and I am very disappointed in this company, their lack of friendliness, and their inability to take and fulfill what should have been a simple order.

I would not recommend them at all.

Ordered my dining table set which they processed in January 2022, I received so far the dining set 10-12 seater with only 6 chairs.

2 arm chairs and and 2 side chairs are still pending to be delivered and they keep using the same excuse that it's on backorder. The second backorder which is now is supposed to be delivered today and I emailed them to ask for the status and their response is its on backorder AGAIN for another two months! No explanation. No sorry for the inconvenience of apology or even offering any sort of credit. This is robbery at its finest they have complete payment and have no delivered all my chairs yet. Very shady practices and the ladies who respond to the emails are are completely unsympathetic with no customer service skills. Beware of ever buying from them even if it seems cheap you won't get your stuff like me been waiting for 7 months so far now they told me to wait 2 more.

A full term pregnancy would have a mother give birth to a baby by now fir crying out loud... making a baby is faster than making and delivering a dining for this so called company. They should be ashamed and scared what will happen one day to them due to their unethical business activities and absolutely horrible customer service. I surely will be pursuing legal action against them having spent approximately $5500 on their 10-12 seater dining table. I would have been better off paying $6500 elsewhere so that i would be able to enjoy my dining table right now And eat dinner there with my family. Instead due to such incompetence of this company they have damaged their own reputation. Not even a simple explanation of why it's ok backorder a third time!? Or sorry even these people are incredulously careless. Be warned of purchasing anything from them. They won't give a s... darn if you ask them to speed up the delivery or explain. They are absolutely emotionally detached from addressing your concerns as a customer.

Ordered a piece of furniture from this company online. Was supposed to receive it before Thanksgiving and the shipping company they contracted with said their truck broke down and couldn't deliver. Six days go by and they finally deliver the box. The box had a 2' rip down the side and it caught my attention. Upon further inspection the furniture had a hole punched in the side. The item never made it off the truck and was returned to shipping co. I signed paperwork damaged, not recd. Tried contacting HomeCinemaCenter.com, left a message on a voicemail, John, hung up on my wife when she was trying to explain what happened, he also hung up on me today when I tried to call (also continued to speak over me while I tried to explain I wanted a refund for nondelivery). We will be doing a charge back from our CC company ASAP. There are plenty of other retailers online that provide excellent customer service, stand behind their products and value their reputation. DO NOT USE THIS RETAILER if the last three items are important to you.