Ordered a piece of furniture from this company online. Was supposed to receive it before Thanksgiving and the shipping company they contracted with said their truck broke down and couldn't deliver. Six days go by and they finally deliver the box. The box had a 2' rip down the side and it caught my attention. Upon further inspection the furniture had a hole punched in the side. The item never made it off the truck and was returned to shipping co. I signed paperwork damaged, not recd. Tried contacting HomeCinemaCenter.com, left a message on a voicemail, John, hung up on my wife when she was trying to explain what happened, he also hung up on me today when I tried to call (also continued to speak over me while I tried to explain I wanted a refund for nondelivery). We will be doing a charge back from our CC company ASAP. There are plenty of other retailers online that provide excellent customer service, stand behind their products and value their reputation. DO NOT USE THIS RETAILER if the last three items are important to you.