HomeAway

Hardest company to deal with! I reserved a cabin and within an hour had to cancel due to my travel companion being in a car accident. Tried to call several times, only got voicemail and never got a return call. Through email I was told that all of my money would be returned except $40. Even when I forwarded that email to them, they claimed the employee that said that was wrong and I would only be receiving half of my money. No compassion!

After submitting a reservation and payment (owner was given my phone number and began calling me threatening that if I didn't pay more on side they would cancel. I opened a trust and security case and told them I had been threatened and felt unsafe staying there. I was told to try and work it out and that they couldn't cancel on my behalf or I wouldn't get my money back. I called back each time the owner would call. My money was held, and the owner did cancel. However there is no trust security support on the weekends and while I did finally get my money back. I was not allowed to leave a review and there was no support given me upon cancellation two days prior to travel. Please don't take chances the owners know what they can get away with. HA is not staffed to call back or support. See in one of my emails, they call me by the owners name.

After returning from grocery shopping we were welcomed by a gang of roaches in the kitchen. Small to large critters that didn't even bother to scurry after the light was turned on. We contacted the emergency number to which we were told to call during business hours (what's the point of an emergency line?) The person who answered the phone was short and very rude. There were noticeable holes in the plaster, mold in the batrooms, hair/dirt on the sheets. I wish I could attach pictures

So it all started when I had to give my credit card info to book a room. Then the owner said t wasn't available so I had to cancel my reservation. Well Homeaway scam away took over $600 from my card put it on hold and then won't release the funds! They say it will eventually fall off! What the hell! So now my card for my wedding is slammed with a hold over $600! You all are scam artist and full of BS! I will be contacting he BBB

We made a reservation for a flat in London in March. Last week, after we made our final payment we received a call and email saying that there was a problem with our eservatiojn and it was not available for the dates we wanted. Supposedly a refund was sent (we have received no refund yet). We found another place and booked (our trip is next week, so we were in a panic.) Our reservation was accepted; our money was taken. Two hours later our reservation was cancelled and supposedly a refund was in the works. Not yet. We decided to go with Air B&B. After reading about Home Away online, I read that the company is now charging a fee for every booking. So, they'll let you book, charge a fee (to the owners), take your money, and cancel the booking, and who knows if/when we'll get our money -- probably not before we're set to travel. Stay away from home way.

They are forcing owners that use Home Away to use their on line booking. The owners are not getting any extra fees we in fact are being charged more. We are charged 3% if the vacationer pays with a Credit Card. We also pay a high yearly fee to have our clients ripped off by Home away. The other catch is that if you of to VRBO or Vacation Rentals. Com they are owned by Home Away. I think a class action suite is in order. Also contacting the BBB

I have tried unsuccessfully to book accommodation in Rome for over a week. Would not accept my credit card details. I spoke with a consultant who said it was my bank issues. My bank had not stopped payments I contacted he owner and he responded that it was indeed Homeaway issues. Finally my payment was accepted but 36 hours laterI still haven't received confirmation of my booking. So I will now need to pend another 45 minutes waiting on the phone to speak with a consultant. The search engine is disgraceful. I wanted to book an apartment near Campo De Fori and despite requesting search by distance the apartment that I had tried to book about continued to be placed down to about page 6. While accommodation 26 kn away was placed before the apartment i wanted.

It's under new ownership and it's a mess. If i look under my town, homes not even close to the area come up. What a mess it would be to book a house miles away. They are playing the financial best for them game and not what is best for the traveler. They hide listings that aren't making them as much money and put others at the top of the list. It's such a mixed up mess now. It's like dealing with the Mafia. I can't believe this could be happening. They won't let the traveler contact the owner until after you have paid. HomeAway staff is not able to answer questions about the location of the property or what is in the house. The owner is the best person to talk with. I am going to book direct by finding the owner. It is no longer Vacation Rental by Owner anymore. It is now rental by Expedia.

We booked a site in Kefalonia in January, paid a deposit and the Homeaway service fee. We had until may 19 to pay the ballance. However, we have had to cancel the trip because two of our trip suffer from asthma and two are vulnerable being in their 70s as in the virus situation. I know these times are tough for everyone but despite an indication that deposit would be refunded if cancelled before May 19, no such offer was made. All we were offered was a credit note for next year. There was no consideration given to our situation, I would have been happy if there had been a share of the deposit was offered but nothing at all. BE CAREFUL!

I have a listing with Homeaway. I have emailed Homeway several times about my concerns. The only time I obtain a response is after I call them. The listings are arranged by a fee structure where the top ones are charged more. Also, when they want you to use their services Homeaway charges a fee. If the owner does not use their services they charge owners more for the annual fee. They make money either way. Homeaway seems to want to nickel and dime the owners on every little thing.
The good thing is potential renters who are willing to look through the whole list to find a quality rental. For renters, always contact the owners directly.

I wished I had read about Homeaway sooner. Today I receive my fist payout, one month after the guest check out. I had my listing at $90 per night plus $120 cleaning fee. I receive $142. So I rented my place at Encantada resort that I usually rent for $130 a night for $11 a night (it was a 2 night stay) In adition to what everyone else had said they also charge you credit card fees if your guests use credit cards. I am sorry for all the guest that I had to cancel on as is not fair to them. However I am not renting to loose money. Use Airbnb and call it a day!

I canceled my reservation 15 days in advance which according to the owners policy would've qualified me for a full refund instead he gave me half my money back and kept $250. I also paid for the cancellation insurance and hobo way claims they don't see that I paid for it even though I paid the extra $35 And they are not doing anything to assist the refund or give me direct access to the owner that ripped me off. I hate this company. They've stonewalled and evaded.