Kathleen S.

We made a reservation for a flat in London in March. Last week, after we made our final payment we received a call and email saying that there was a problem with our eservatiojn and it was not available for the dates we wanted. Supposedly a refund was sent (we have received no refund yet). We found another place and booked (our trip is next week, so we were in a panic.) Our reservation was accepted; our money was taken. Two hours later our reservation was cancelled and supposedly a refund was in the works. Not yet. We decided to go with Air B&B. After reading about Home Away online, I read that the company is now charging a fee for every booking. So, they'll let you book, charge a fee (to the owners), take your money, and cancel the booking, and who knows if/when we'll get our money -- probably not before we're set to travel. Stay away from home way.