Why are guests being charged a fee by Homeaway?
I thought the exhorbitant fees I pay for listing covered the guests. AirBnB charges guests but not owners.
It should be one or the other NOT BOTH.

My guests think it is ME making the charge

Question

HomeAway Questions & Answers

1,753 reviews

137 questions & answers

Ask a question See all questions

Why are guests being charged a fee by Homeaway?
I thought the exhorbitant fees I pay for listing covered the guests. AirBnB charges guests but not owners.
It should be one or the other NOT BOTH.

My guests think it is ME making the charge

asked by Margie R. on 2/24/16

3 Answers

Add your answer

Ask a question

Get answers from the HomeAway staff and other customers.

Is this your business?

Owners and employees, register now to answer these questions from potential customers. Register now

Ute C. · Answer 1 · 2016-02-26T10:16Z

Ute C.

on 2/26/16

I don't think our guests are aware of the rip-off yet. Look what it took for us to figure out what they are doing.

Helpful (2)

Karin S. · Answer 2 · 2020-04-03T09:20Z

Karin S.

on 4/3/20

Terrible experience. Homeaway states their is a covid-19 policy but they do not adhere to their own policy. The landlord has treated us terribly, refused to give any refund and Homeaway has been very difficult to work with. Will never rent from a Homeaway property again.

Helpful (0)

Sue M. · Answer 3 · 2018-12-17T04:38Z

Sue M.

on 12/17/18

As an owner/host you can always join StaySavr and they provide several ways for the cleverer guests to contact you direct and cut out the homeaway fees.

Helpful (0)

HomeAway Questions & Answers

Why are guests being charged a fee by Homeaway? I thought the exhorbitant fees I pay for listing covered the guests. AirBnB charges guests but not owners. It should be one or the other NOT BOTH. My guests think it is ME making the charge