After returning from grocery shopping we were welcomed by a gang of roaches in the kitchen. Small to large critters that didn't even bother to scurry after the light was turned on. We contacted the emergency number to which we were told to call during business hours (what's the point of an emergency line?) The person who answered the phone was short and very rude. There were noticeable holes in the plaster, mold in the batrooms, hair/dirt on the sheets. I wish I could attach pictures