HomeAdvisor (Powered by Angi)Reviews 2,163

I posted a project on HomeAdvisor for the repair of my carport corner brick support and repair of the carport slab. I had a quick response and I set up work to start 4 days later. They showed up on time and started immediately on the project. It did not take me long to realize that these two workers had never laid a brick in their life. They also did not have the proper equipment to break up my concrete slab. They worked 6 to 8 hours using a sledgehammer and were able to chip off enough of the slab to pour a 2-inch topping. They could not pour a smooth concrete topping. They didn't even have a level to set brickwork. After 2 feet of the brickwork, the column was 3 inches out of plumb. A 5 year old kid could have done better. I will never use HomeAdvisor again. I got them to use a string for guidance but it didn't help them. I will say they were extremely hard workers and worked almost till midnight in the pouring rain. They simply had never done any concrete or brickwork in their entire life.
They even did not know how to use a caulk gun! I would give them less than one star but not an option.

I find out 2 days after writing this review and having paid the contractor for the work HomeAdvisor has charged my credit card $1,200. That's the estimate that the web site estimated that this project would cost. Nowhere on their web site did they indicate they would change my credit card for this amount. I sent over an hour talking to HomeAdvisor on phone trying to get the charge removed with no luck. They said I should not have paid the contractor for the work. I have contacted my bank to stop the charge but I see this is going to be a challenge.
If you don't put your credit card there they will not give you an estimate. They SHOULD tell you on web site that this is NOT an estimate but an IMMEDIATE charge to your credit card. If nobody shows up to do any work you WILL STILL BE CHARGED. I told Home advisor the person who did the work was the same one they sent me a photo of before he came and he completed the work so I paid him for the amount of his REAL estimate. Now they won't credit my credit card.

I booked a job to have a 45-foot tree removed from my back yard and Home Advisor's Fixed Pricing division sent a single individual, no wood chipper, on a rainy day, so job was not done. I subsequently called back two times, to re-book with an appropriate, multi-individual group, or to have my charged credit card credited back; they failed to handle this via either call, and they just disconnected a call... No call back from them, so sharing to warn others. I will be processing a chargeback against them.

I talked to John with Broker Post Ground Crew about doing my leaf removal for a second year... This was 1 Mar 2020, he set a appointment to do the work on 13 Mar 2020. It rained so of course he rescheduled the job for 18 Mar 2020. 18 Mar 2020 the weather was perfect but John was a no show and when I contacted him JOHN stated that his leaf truck transmission went bad and he we be here soon as possible. This is the 24th of March 2020 and I emailed John again and still no John and no reply. This is not the way the owner should run any business. Broker Post Ground Crew was great last year but this year they sucked. They must have really gone down hill and do not know how to schedule work. This is a easy 4 hour job at the most and they screwed the pooch here and myself. I do not know what happened to John and Broker Post Ground Crew but I would no longer recommend any company that can not do a simple 4 hour job in one month. Tom in Bridgeville De

Consumers, Please do not use Home Advisor, rather rely on the reliable. Get referrals from great and trusted contractors from your friends, family, and neighbors. HA's "vetting" of contractors and services is far less dependable because they are not in the local area where you need someone to work for you; they are outsiders with a very effective marketing scheme and scam to milk local contractors of hard-earned money by promising "leads" to them for $14.95-$25.00 per lead. I've said, "No" to them as a 22 year old inspection and consulting business having served over 10,000 clients.
Contractors and other professionals, DO NOT FALL FOR THE HOME ADVISOR SCHEME AND SCAM! They are relentless in calling you and making you feel like other companies/your competitors will beat you out of business if you do not "partner" with Home Advisor. Wrong. Build a good name with a good service over a good amount of time and you'll always be busy. Treat people right and they'll tell countless others about how they love you and what you do. Spread the word and put HA out of business. I told one HA guy, "If I get a job because of you guys, I'll pay you, otherwise, you get nothing." Then, I said, "You should be paying me to have my name on your website!" Be true to your business. Forget THE HOME ADVERSARY!

The only thing I can say about HomeAdvisor is my account rep was great. The rest of HomeAdvisor needs fine tuning. They dont give specific enough reasons for a contractor to request a credit then lock you out from trying to complete the request leaving a charge you have to call about. They gave leads and charged me for them well outside my service area or from customers who should not have been given to me. Too small as I only do commercial size work. My account rep said I shouldnt have been charges and tried contacting customer service about it. They never answered him. I called and got someone who was rude so I just called Capitol One to refute charges. Now HomeAdvisor is turning me in to a collection agency. I'll call the collection agency once, explain the deal, and offer to provide the emails from my HomeAdvisor account manager once. I'll never pay the $385 or so bucks to them and will be filing a claim with the Washington Stste Attorney General's office. I had to do this with Sprint 6 years ago for their false advertising of coverage areas. One State Attorney General was involved Sprint had to change up their advertising. Go figure. Glad we have some consumer protection but sad we have to use it. Wouldnt advise HomeAdvisor att all.

Home advisor is a total scam, they charge contractor for every lead whether good or bad! My experience was HomeAdvisor was always getting the gold and I was only getting the shaft! When you want credits, their response is they can't give credit for worthless leads! When you try to cancel they make you all kinds of worthless offers to not cancel! These offers are just like their leads, mostly worthless! If you are a contractor with HomeAdvisor. Scam be smart and cancel! Customers if you use HomeAdvisor. Scam, you get to pay for losses caused by HomeAdvisor. Scam! So in conclusion avoid HomeAdvisor period and just call licensed contractor! Contractors beware or you'll get robbed!

As soon as we got our business license, I got a phone call from Ryder Fink at Home Adviser. He gave me the whole sales pitch, saying that our lead fees would be between $10 and $30, with an average of $24. It seemed like a good way to get in touch with clients, so we went ahead and signed up. BIG MISTAKE! Every single lead was more than we were quoted, with the majority being $36, up to $43.50. We got mostly numbers that would just ring and ring, with no one ever answering. We tried to call, text, and email these "leads", but were never able to make contact. Some came up invalid numbers. We got a "lead" for an address that didn't even exist. Not exactly a valid job if a house doesn't exist. These "leads" weren't actually viable jobs, but we were charged for all of them, and when we requested credit, our requests were denied. The last straw was an appointment request made to our account. We called repeatedly, emailed, and texted, but were never able to get in touch with the supposed clients. We went so far as to look up the listing agent on the house, to find out that these weren't even the buyers of that property! We spoke to the department that deals with credit requests, because this was obviously yet another non-viable job, but we were charged regardless. At this point, I doubt any of these supposed "leads" were ever real people, and they certainly weren't actual jobs. I don't know how any of this is legal. Home Adviser is an absolute scam, and it's especially crooked to be ripping off small, family owned businesses.

If you need a professional handyman, Jerry is the guy to call. He is punctual, reasonable, and his work is top quality. I hired to re-do the doors of a shed that I had paid a "cash only" disabled person (so he claimed) to do the job which was totally botched. Jerry did an excellent job! Strongly recommend him.

I contracted for a "fixed cost" repair that was anything but. There is enough fine print to plaster a Mac semi trailer and all of it designed to charge you more. I prepaid for a fence repair through Home Advisor. The "contracted" repair person did not show up on time, made two trip to do a 2 hour job and and then wanted to charge me for materials and "additional time". These are not "pros" by any stretch of the definition. First Home Advisor told me that I did not owe additional monies, then, that I did.
In the meantime the contractor, who thanks to Home Advisor knows my telephone number, address and e mail is threatening me! All that you get out of Home Advisors customer service are platitudes, " We can understand" when clearly they don't and can't. I ended up paying $45.00 more for the job just so I would never have to talk to them again.

I payed for a man to replace an existing door with a new one I already bought. They said it would take 3 hours
He showed up late left after nine at night and the job is still incomplete. The home advisor people will not reimburse me for my time and the damages. The new door is not able to close properly and the sunlight can now be seen between the frame and door. This is so unprofessional and a complete mess. Never trust a home advisor professional/contractor

I have used Home Advisor a few times but am continually frustrated with the fact that you have to put all of your information in without just being able to peruse all of the choices for consideration. After asking for contractors, you are bombarded with phone calls, some from some pretty aggressive people. I don't want my information on the site unless I give it to a contractor that I have personally chosen from the site and whom I have personally contacted. I don't need, especially my address, online with people I don't know and haven't vetted. Angies List is also doing this kind of service now and I will no longer use them. Please change this form of contact and allow the consumer to have anonymous contact the way it used to be. Your process only leads to personal frustration and a sense of pressure from vendors. Thank you.

I used a company named Guice plumbing service through Home advisors service I was under the impression they vetted all their contractors apparently they don't, I made a complaint to home advisors and they recommended me to their arbitration services a company called Fair Claims I was under the impression they could help. I had proved my case with evidence and photos. I was issued a judgement of 300 dallors against Guice Plumbing they had 14 days to pay me on the 14 day I contacted Fair Claims and they said all we can do is tell them they was bad boys we cannot collect. What a waist of time and effort. I now have a toilet that rocks and a goughed sink with large water stains in the bottom of my vanity. Worst part about it was the toilet never really needed to be replaced until they worked on it. I was only getting a jiggly handle fixeed.

Looking for brush piles and wood to be removed from common ground behind my home. If I had a pickup truck and 8 X 12 trailer, I could load in about 2 HR and I'm 65.
Home Advisor send me a 50 year old guy with a work truck with side boxes and a ladder on top with no trailer to pickup my brush. He looked at job and within 15 minutes loaded up his wheelbarrow and chainsaw and left without saying a word. Great experience... not! Home Advisor already charged me for job on my MC. Please don't use this company... how they stayed in business for 20 years is beyond me.

I contracted for a "pro" to trim my 2 citrus trees. They sent a man without the proper equiptment and no truck to haul away the branches he trimmed. My 2 trees are completely butchered. I'm not sure they will recover. He left all the cuttings, telling me my gardener could clean it up... Seriously?! Home advisor then gave me a credit to pay for most of the fee to clean up the mess. The man they sent rescheduled the first appointment and was almost an hour late for the second one. When he came he was driving a short bed truck and claimed he had made 3 trips to empty the truck bed then said he couldn't do more because he was losing money. I still have all the trimmings from the second tree in my yard. I'm a 73 year old widow and if I had a truck, I'd do it myself, but I don't. The man that contracted this job was told it would all be in trash bags and Home Advicors knew that wasn't true. The villain in this is Home Advisor. They lie to both the customer and contractors. Don't hire through them if you want a decent job done.