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jenniem56

Jennie M.

2
Level 2 Contributor

Contributor Level

Total Points
493

4 Reviews by Jennie

268 Views
9/11/20

It is nice to be able to order anything from sushi, or tacos and what not delivered to your doori do not like to eat out and this makes it awesome because I do not need to put up with bad service

9/11/20

I dropped my trailer off on the 19th of august after setting an actual appointment online for service department to complete several warranty issues on my brand new 2019 outback
It is now the 11th of September and they still have not gotten time to look at it much less even begin a repair. I have had to pay for a hotel while out of town since I still need to have a place to sleep and eat while I continue to work out of town.
Everyone I call the service manager tells me another reason as to why he could not get to it. Do not trust keystone trailer warranty program. And all the nightmares service work on trailers and RVs is absolutely true and camping world I get them no stars they should be shut down cleaned out And out of a job. This is not a way to run a business
Anyone wanting to buy a trailer/rv

Do you prepared they are nice but consider it a doll house poorly constructed repairs are in evitable and so far I don't know how long it takes for a shop to actually look at you my experience I am still waiting while they have my trailer and I pay for a hotel

Just learn to repair them yourselves.

Tip for consumers:
Learn to repair yourselves
Do not get extra warranty coverage. It will only cost you and it does not actually get the thing fixed in a timely manner

Service
Value
Shipping
Returns
Quality
536 Views
9/11/20

I bought a brand new bumper pull trailer in December. One month later on my first trip the heater goes out. Water from the hall window leaks so much water and now I have water damage. With covid it was hard to get in contact with anyone but while I waited summer arrived and now the master bedroom a. C. Works when it wants to. I called and payed for a trailer tech to come out because it was going to be a few weeks after I take and drop off to a keystone dealer for them to even take a look at it. Meanwhile I now am in a hotel going on a month. They will not pay for a travel tech to work on warranty work and they will not reimburse me for lodging. And I am on week four in a hotel and the services enter at camping world in olive branch has still not had time to look at it. The lady I spoke to on the phone Lisa caldron did remind me that this is just a trailer and this is how they are built you know. This is just how it is. And I am still in a hotel and still have no idea when a keystone dealer can actually do something with the things that either broken or water damaged. This is expensive Costing me already over 3,000 dollars waiting on them and a complete nightmare

3/3/20

I payed for a man to replace an existing door with a new one I already bought. They said it would take 3 hours
He showed up late left after nine at night and the job is still incomplete. The home advisor people will not reimburse me for my time and the damages. The new door is not able to close properly and the sunlight can now be seen between the frame and door. This is so unprofessional and a complete mess. Never trust a home advisor professional/contractor

Jennie Has Earned 33 Votes

Jennie M.'s review of HomeAdvisor (Powered by Angi) earned 33 Very Helpful votes

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