On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Home Advisor has been a tremendous help in finding and recommending contractors. We have met some great workers and have been very pleased by the results I'll continue to use Home Advisor in the future for help in finding contractors I might need.
Loved the recommendation. The company turned out to be top drawer folk!
Very quick response and excellent contractor. I was very satisfied.
Reached out for help, and within minutes received the call from a professional who did a GREAT job! Highly recommend.
I appreciated the number of referrals given to me, both in the area that I live and the project needing done. I was able for find someone quickly because of that.
The lady who answered the phone was pleasant and took proper information. She relayed the information to the contracted and explained that he would call me quickly.
I often get leads that are matched up with multiple people for a small job or not the correct contact info. Don't even think about getting refunds on your leads (they are overpriced to begin with). Here is an example of a "premium" lead that I received today. This stuff has become so common that I had to share because they have taken so much money from my business and I would not recommend relying on them for quality leads.
Outstanding. Provided an excellent painter at a reasonable price. Completed job in record time
Was able to find contractor for kitchen remodel. He emailed me expressing interest in providing a quote so I did not have to call lots of people.
Completely satisfied. Work was performed in record time; no unnecessary additions to the job; and price quoted was very reasonable.
Homeadvisor provided 2 companies and one came in the next morning and completed the job.
I always received many contractors for the jobs I needed completed. Most were A rated professionals. I only had one problem with a company, which was not HomeAdvisor's fault and I have been using them for a few years.
Very good! Came on time, got the problem solved, fixed it! Would recommend definitely!
Received several contractors who bid on project. Selected contractor based on availability, understanding of the project, cost.
Edgar and his assistant is the best around. Edgar was quick and honest! He was very efficient. He walked me through my issues and showed me what need to be done! I had a plumbing job that I thought was going to be a huge expense and he fixed it with a simple correct solution! Then I had an electrical issue. He inspected all my outlets and showed me the issues. Most-likely, he saved us from a electrical fire as many outlets was burned. His work was solid and the price was very reasonable! I no longer have to search for a handy man! I saved him on my phone!
My experience with HA has been great and a learning experience too. It's a great platform that allows you to do some research prior to your home repairs or projects. Now, I only use HA prior to anything and get at least 3 estimates and read plenty of reviews. Try it, you won't be disappointed.
Answer: We had a similar experience when first trying Home advisor out. They kept taking money out of our account arbitrarily. I finally had to file stop payment forms at my bank. Then they threatened us with extra fees unless we "settled" our account. We have strict DTPA laws (deceptive trade practice act) in our state. I advised we complain to our Attorney General about this. I think home advisor should be banned in our state because of this fraud.
Answer: I didn't, they have been blowing my phone up for 6 month's now and now they act like thier desperate for me to sign with them. I have absolutely no want or will i ever sign with them after i have heard what thier doing to contractors who have a contract with them. I just signed with a family owned reality company and even they told me not to sign and even when i tell home advisor i don't want thier business they ignore my request and still call and now they act like thier a home owner requesting painting but once i get to asking where they live or information all of a sudden I'm being told to do a background check and i sign up for free! But i have to pay a percentage of my leads or size of job something of that nature where i pay them for a no guarantee of work as i see it. I can't trust handing money to a company that's being deceitful in a phone call off the rip! Just be careful i don't hear good thing's about them all over now.
Answer: Fake leads, sends email, text & calls between 20-30/day and charges for each. Even if Contractor doesn't open Or answer any calls! Will rip off contractors about $800/day until they catch it and no refunds! Do Not Use HomeAdvisor!
Answer: I don't know about the house cleaners but, I do not trust the company based on my own recent experience.
Answer: You don't know you have to call home advisor and wait on the phone for an hr until they pick up
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...