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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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Easy to use and find local contractors to bid the work needed to be done.
Gave me several options to choose from not just cost
The companies that responded were very timely and got bids in timely also.
I needed a large limb removed from a storm. Everyone I called was either not taking on customers or would be out to assess the problem in a few days. Not Olivera's - they were here the next day and the limb left with them!
Arrow Building contacted me within minutes of my getting on Home Advisor. No one else did though.
Great experience. Very satisfied. Would use them again
Not spectacular but efficient as they could be considering the scope of the work
This is the only site I go to for my home improvement needs. They have everybody everything you need for your home and yard. This will be the only place I come to for my home improvement needs
I have never used this type service and was surprised by how many calls I received immediately after I placed the request.
Highly Recommend! Home advisor got the word out that I needed some help and a great team, ZH Restoration & Restoration called the very next morning, quoting me a fair price and got the job. Done. Nice!
Every time I need some work done I automatically go to HomeAdvisor. They do all the vetting of qualified contractors and I appreciate that service.
Fast Response and satisfied with providers. Easy and quick to find a good pro for your job
I've used HomeAdvisor for years, including recently for a dryer vent service from Grateful Duct Cleaning. HomeAdvisor has been great and, in this case, Grateful Duct Cleaning was wonderful! I would highly recommend both HomeAdvisor and Grateful Duct Cleaning.
I have gone to HomeAdvisor for most of the big jobs around my house. I have used them for several years. Recently, the lack of response from vendors is disappointing. I requested multiple quotes on a tile replacement job that was fairly large. I got 1 response. I have made a request to get roll off quotes and am still waiting for any response. I will still use them, but will have to start looking beyond HomeAdvisor for contractors willing to put in bids on projects.
I would rate my experience with HomeAdvisor a 5 out of 5. I was given a number of contractors in my area and several reached out to me before I could contact them. Each contractor was on time and professional. Each followed Coved-19 protocols. Each took time to measure the area and provide an estimate.
I paid a fix price to get my heating system duct system cleaned through Home Advisor's Service. It was a disaster. They did not note the correct phone number(changed from prior number used years ago in original Home Advisor). So the first contractor called but we did not get the call. He apparently came to our house on a Tuesday but did not get out to knock on the door, otherwise, our dog would have barked. I called up to report no show and they said they would send out another one by Thursday. I received an erroneous confirmation of my appt for Sunday, despite verbal and in my acct, Thursday not Sunday was listed. It too multiple emails to get them to rectify the wrong day. Again no show and no call. I called customer service and they were full of excuses. I requested my refund which they did issue, however, they ignored my request for a manager to call me back.
Outstanding response and efficient Plumber. Would highly recommend them to anyone.
We decided to use Home Advisor to help stimulate new leads and it has been the worst experience ever. The sales person who was so fast to help set us up has been dodging us and our questions for the last few days... We were given wrong information when joining and are very disappointed with the whole experience, even tried talking to the "higher up" about our issues and the actual hold time on the phone was 5 hours! We left a message which has a 2 day turn around time. For the contractors thinking of joining Home Advisor, keep your money and put it towards marketing elsewhere- Home Advisor is nothing short of a scam
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members