HomeAdvisor (Powered by Angi)
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HomeAdvisor (Powered by Angi)Reviews 8,482

2.5

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HomeAdvisor (Powered by Angi) Reviews Summary

The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.

This summary is generated by AI, based on text from customer reviews

service
636
value
557
shipping
137
returns
177
quality
505
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North Carolina
1 review
6 helpful votes
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Wish I could give them a zero but doesn't let me. They make fake leads and take money from your account. When I got to a lead I was the 6th there that day and 3 had been there the day before. Spent about $3,000 for 0 income. Learn from my mistake and do not spend a dime with this company. This is the worst rating I have ever seen for a company. ######DO NOT GIVE THEM ANY MONEY THEY ARE SCAMMERS##### Hare enough being in business alone with out company's like this stealing hard earned money.

Date of experience: April 19, 2019
New York
1 review
6 helpful votes
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Predatory company
April 22, 2019

These guys are a joke. You can't pause your advertising, they will randomly just decided that you should start again and they'll charge you for leads you don't use or want. In order to cancel, you have to call in and face hold times upward of 1.5 hours. They are the scum of the earth.

Date of experience: April 19, 2019
Rhode Island
1 review
1 helpful vote
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MJk plastering came today. Did a great job! Very happy with the work, price, showed up on time, quick response, very clean, done in a timely manner.

Date of experience: April 19, 2019
New York
1 review
7 helpful votes
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Misleading and lies
April 22, 2019

When I signed up I was not told if you call a lead and get no responce you still have to pay for the lead. After the second day with them I had close to $300.00 on calls that no one ever got back to me. One was a $95.00 lead I called a few times and also sent emails to these people and never got a call back. This happen with about 5 or 6 leads. I called the company to let them know that this is crap and I wanted out. I was told I would get a refund but that was a lie. This is a scam if I ever had the displeasure to be involved in. Save your money. PS when I spoke to the last person who could refund me after 3 months when I exsplain to her how the saie person mislead me she said that was wrong but sorry I still can't refund your money. WOW

Date of experience: April 19, 2019
New York
1 review
4 helpful votes
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I signed up with home advisor they send me almost 10 Bogus leads which i was charged for. I fought for credit they did not refund me my money. I was new to home advisor i thought they will help me grow my new business but i end up Losing all my hard earn money. I called them to refund me my money. They did not refund me my money. Than they said we will give you free leads. Guess what i got all free leads Bogus. I called to leads they were not even from NYC. My dream of becoming a contractor Vanished away. I dont even have money to spend.

Date of experience: April 18, 2019
Connecticut
1 review
4 helpful votes
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Boston based GC. Paid approx 300 set up fee for leads in my area only. In my ******* zip code to be exact. Then started getting leads to renovated home thousands - yes thousands of miles away in California or Maine. Called to say this is not what Ithey told me when I signed up, said they would credit my account but they didn't so I ignored the request for payments. Then they said it was inactive and that I would need to pay another 300 to reactivate it. I literally got nothing from this service. It is awful. They lie to you in the set up conversation and then play dumb when u call them out on it.

Date of experience: April 18, 2019
Connecticut
1 review
6 helpful votes
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Rip off
April 21, 2019

Last 12 leads cost me $1870. 00 and only one answered and told me he wasn't interested. Many of the numbers were "wrong numbers". Attorney General please take notice.

Date of experience: April 17, 2019
Massachusetts
1 review
8 helpful votes
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PROS BEWARE! I joined a few weeks ago and it has been issue after issue after issue just setting up the profile and getting reviews posted. I've been charged for a lead where the customer didn't even talk to me after three calls. I think HA advertises like crazy because they can't keep customers or pros and always need new ones.

Date of experience: April 17, 2019
Minnesota
2 reviews
9 helpful votes
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Do not contact worse!
April 20, 2019

According to home advisor:
We are doing a back ground check on the Onwer of the company, but not the employee
So last month I have an electrician who came from home advisor. And he send some illegal people " his employee " to do the work!
According the home advisor it's fine, no sorry when I ask the questions the manager said:
Sorry I don't understand and he hung up!
And the other guy from advisor didn't want to answer the question either his name is Ryan Ocenick!
Keep repeating: we are a million millionaire company and we can't answer legal questions! Okay but you hire illegals!
Well that make senses!
Worse company ever! If any lawyers at there who wants to make money here you have a case!

Date of experience: April 16, 2019
Germany
2 reviews
9 helpful votes
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Liers! Cheats!
April 20, 2019

I signed up with them last year and then canceled because I was being charged for work given to me that I didn't get.
About three months had passed and I seen charges coming for my bank that I questioned only to find out that HomeAdvisor I've started finding me more work and charging me again without my okay.
About 2 weeks ago I had a voicemail from a man named Jacob saying that he was looking for a professional cleaner in Allegan area. I took time away from the work I was doing to call him so that I wouldn't miss a job. He took about 5 minutes to ask me questions that a customer would normally ask and in the end he told me he was from HomeAdvisor which enraged me.
I told him that he wasted my time and that he tricked me by saying that he was specifically looking for a professional cleaner and Allegan which was not the case. I told him our conversation was going to end because I was making money and not spending it and that he wasted my time.
If you want to waste your money and your time sign up with HomeAdvisor.

Date of experience: April 16, 2019
Florida
1 review
6 helpful votes
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All they did was charge you for bogus leads that they send and you had seconds to get to it before it is gone and they still charge your credit card for answering to it which no one never answer the phone leads or get back to you. Also when you cancelled out the service they will hijack your company name and add they own number to your company name so all the calls goes to them. What a sham and rip off company. It all a marketing game. To attract contractors to join and then billed their cards. Few contractors had success by working for cheap prices i would avoid all these marketing companies that advertise for homeowners to call them

Date of experience: April 16, 2019
Colorado
1 review
5 helpful votes
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Liars
April 19, 2019

Home advisor is a joke just wasted 290$ for the membership, and they refused to refund me. Be careful do not sign up with them. They will charge you the lead fee 24$ for fake leads. They send the same job lead to 3 different contractors and they charge each contractor 24$ and only one may get the job. They lied to me from first day and never told me that will be charged for every lead even if costumer never answers the phone or the job never gets booked. Personally received 10 leads and none of them turned into a service call. They do not care about the contractors.

Date of experience: April 15, 2019
Arizona
1 review
6 helpful votes
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As a plumbing Contractor I set monthly budget at $300($30/day) month to try it out. HomeAdvisor charged me $800 for one day! The few leads I went on were not real. One was a gas line quote where they had 4 contractors show which is always a waste of time. After calling back the "customer" never decided. Why? Because there was no customer or project! HomeAdvisor set that up and charged 4 contractors. When you call about the monthly $ limit, it's only after they explain this impossible system of being charged 5 different ways and the $ limit is only 1 way and the others compound on top of it with no $ limits.

Date of experience: April 15, 2019
Georgia
1 review
5 helpful votes
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I have honestly had no issue with HomeAdvisor as far as purchasing the leads from them. I probably would not be in business had it not been for HomeAdvisor because I don't feel like looking for people to do work on their house I'd rather people come to me needing work done. If you're a contractor and you're not getting the jobs that's because you need to work on your communication because I never have that problem. As a customer going on HomeAdvisor I would advise you to check the reviews out before you hire a contractor. And when a contractor comes to your house look for the professionalism and how he presents himself. A 50 year old guy still working with his hands and not running a company means he is not that organized and although he's probably really good at what he does you're probably not going to get the quality of work you're thinking of and also keep in mind that if you're expecting to pay a dollar for a project you're going to get a dollars worth of quality.

Date of experience: April 14, 2019
Texas
1 review
11 helpful votes
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As an enrolled Professional, Homeadvisor blatantly disregarded my "Spending Target" totaling $1,436.97 in the six weeks AFTER setting my Spending Target to $100 per month. On making contact, HA affirmed my understanding of the spend target, but claimed certain types of leads are exempt from the spending target per Terms and Conditions. The terms are very clear and state nothing about spend target exceptions. HomeAdvisor is blatantly robbing Professionals. Please learn from my mistake and avoid HomeAdvisor.

Date of experience: April 13, 2019
Arkansas
1 review
0 helpful votes
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Richard Grimmet did an excellent job in power washing my deck. I had been thinking of tearing it down but he basically reclaimed it for me. He is very highly recommended! Very fairly priced the job too! His # is *******999.

Date of experience: April 13, 2019
California
1 review
8 helpful votes
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We were a new business looking for customers, they'd said they'd help...
They sure help drainer my bank account, even when I canceled our membership for over charging again and again.
Even after canceling with them 3 months later 456 was taken from my account without my knowledge.

Don't trust them.

Date of experience: April 12, 2019
Pennsylvania
2 reviews
16 helpful votes
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I had to call for a reimbursement. Well 2. Because they were denies. The first one the guy spoke Spanish. I do not speak spanish or other employees. There is no way we can run the appointment to give a price. We would not know what he is looking, we could not answer his questions, he could not answer our questions. The leads cost us $32.75 Home Avisor said they would credit me back $30.00 I figured fine I was busy and it was only $2.75 But after thinking about it they should have dine a full credit. If they do this throughout the day to 500 business's they profited $1375. 00
I received another lead that was denied. The guy did a garage floor for his customer. He messed it up. It was unlevel and needed to be re-done. He was paying for it. The problem is I told Home Advisor he is NOT the home owner. We give warranties and have a legal contract for the homeowner to sign. Home Advisor said they would reimburse me $15.00 I told them that was unacceptable. The lead cost $28.57 Home Advisor said well we could not get a hold of him, no one else sent this in for reimbursement. I told them well maybe they could not reach him like you could not. Them the lady said it is considered a lead because he is paying for the job. I told her we signed up to get leads from Homeowners NOT sub-contractors. My boss then got on the phone and said so what your telling me is you would rather loose our business over $28.57? She said she could not do anything and he asked to speak to someone that could make a business decision since she was not authorized to. She then said she would do a one time credit. If this happens again they are losing our business. They are on thin ice with us. We have another business we use to use them for and stopped bc the quality of leads went down and they did not reimburse you back fairly. Ever since they combined with Angie's List THEY WENT DOWN. I use to love them and got other business's to sign up with them bc they were great to deal with. NOT the same anymore. Save your money and spend it elsewhere. STAY AWAY FROM HOME ADVISOR & ANGIES LIST... Thay just want your money and don't care about the lead quality.

Date of experience: April 11, 2019
New York
1 review
1 helpful vote
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Wallpapering
April 13, 2019

Guy Zengle, Wonderful work wall papering our bathroom. A very neat job. Did a great job wallpapering, and cleaned everything before he was finished. We will have him come back to do some major painting in our home. We give him five ******.

Date of experience: April 11, 2019
New York
1 review
0 helpful votes
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Thanks Itza! You are your staff did a superb spring cleaning/ closet decluttering on our house today. Everything is shiny and our closets are wonderfully organized I highly recommend you. Thank the ladies again and I will see you next month
Thanks
Donna G in EQ

Date of experience: April 10, 2019

From the business

HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...


homeadvisor.com
Founded in 1999
Golden, Colorado, United States
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