Mary K.

I had to call for a reimbursement. Well 2. Because they were denies. The first one the guy spoke Spanish. I do not speak spanish or other employees. There is no way we can run the appointment to give a price. We would not know what he is looking, we could not answer his questions, he could not answer our questions. The leads cost us $32.75 Home Avisor said they would credit me back $30.00 I figured fine I was busy and it was only $2.75 But after thinking about it they should have dine a full credit. If they do this throughout the day to 500 business's they profited $1375. 00
I received another lead that was denied. The guy did a garage floor for his customer. He messed it up. It was unlevel and needed to be re-done. He was paying for it. The problem is I told Home Advisor he is NOT the home owner. We give warranties and have a legal contract for the homeowner to sign. Home Advisor said they would reimburse me $15.00 I told them that was unacceptable. The lead cost $28.57 Home Advisor said well we could not get a hold of him, no one else sent this in for reimbursement. I told them well maybe they could not reach him like you could not. Them the lady said it is considered a lead because he is paying for the job. I told her we signed up to get leads from Homeowners NOT sub-contractors. My boss then got on the phone and said so what your telling me is you would rather loose our business over $28.57? She said she could not do anything and he asked to speak to someone that could make a business decision since she was not authorized to. She then said she would do a one time credit. If this happens again they are losing our business. They are on thin ice with us. We have another business we use to use them for and stopped bc the quality of leads went down and they did not reimburse you back fairly. Ever since they combined with Angie's List THEY WENT DOWN. I use to love them and got other business's to sign up with them bc they were great to deal with. NOT the same anymore. Save your money and spend it elsewhere. STAY AWAY FROM HOME ADVISOR & ANGIES LIST... Thay just want your money and don't care about the lead quality.

We have been using Angie's list and were not happy. Somehow they talked us into another year. Our Rep never called me back when I needed her. I was told she was sick and someone would contact me. No one ever did so I continued calling and leaving message.So we figured when our contract was up we were not going to renew. It was amazing how they called us throughout the day for 2 weeks straight. We told them how we were not happy and their excuse was we need more reviews. When they excepted the papers to be mailed in with the customer rating and review, I mailed about 25 in and they told me that was too much at once. Are you kidding me. They only put 3 of the reviews on. So why would i waste my time to get reviews? Just recently we did get a new account manager Andrea and she asked what they could do to keep us. I told her give us 3 months free. She said they could not do that, but they would reimburse 2 months and not charge me an early cancellation fee. She said lets see how December is I'm very confident you will be pleased. She said she would call me when the month was up to see if we wanted to renew again or not.So we gave it one more to try. Needless to say we got nothing or should I say the ones we get are for work we do not do. We payed $500.00 a month and she said this was the cheapest she ever seen since she worked there. I knew this was a lie. They are sales people. So apparently she did call the office left a message... I did not receive it... She said she did call my cell also. I did look in my call log and their was no missed call. They renewed our as and increased the price to $843.00 So I called her when I seen this charge and asked why they would do this without my consent. Andrea said she did not hear from me so they renewed it. I told her they need to reimburse my credit card because I did not authorize this. She said I would have an early termination fee and I asked for what? Because i was told I could cancel. She apologized and said she forgot she told me she would wave it. She said I worked so hard to keep you along board and I told her I would rather give someone $500.00 that could use it bc thats what I'm doing with Angie's list. We always got work for out of state also. Angies List is now also with Home Adviser so if you get a lead from Angie's List they will not reimburse you back. THIS IS SHADY! Home Adviser also went downhill and the leads are not good.