HomeAdvisor (Powered by Angi)
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HomeAdvisor (Powered by Angi)Reviews 8,482

2.5

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HomeAdvisor (Powered by Angi) Reviews Summary

The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.

This summary is generated by AI, based on text from customer reviews

service
636
value
557
shipping
137
returns
177
quality
505
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Minnesota
1 review
10 helpful votes
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Contractors Beware!
August 30, 2019

Home Advisor is a total scam the price of their mediocre at best leads are way too high, and they send them to multiple contractors. It will cost you your whole profit to land one job. My company has over 70 Google reviews all 5 stars and converted one of 10 leads. Don't fall for it!

Date of experience: August 30, 2019
Ohio
1 review
7 helpful votes
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Columbus Asphalt Pros Did not clean up and left material laying in my yard. Called numerous times and was promised results that never happened. Would never recommend.

Date of experience: August 29, 2019
Georgia
1 review
14 helpful votes
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HomeAdvisor is not worth the money the contractors pay for leads. They are crooks and do nothing more than keep charging your credit card without permission. And when calling David in customer service to cancel account they want to give me more crappy leads that go no where and still will not reverse the charges that I never approved. STAY AWAY

Date of experience: August 29, 2019
Utah
2 reviews
7 helpful votes
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Joined these clowns and could not get them to quit taking money out of my account and had to close it. The leads were a scavenger hunt at best. Never did I get an address that was legit. The person who I suppose to meet never would commit for a bid. But yep you guessed it. I was billed. You are billed for so much crap it s unbelievable. I started checking all the address by driving to them even without a visit set up. Addresses never existed. One actually did exist. Knocked on there door and they had no idea who or why I would be there. They will never stop taking money out of your account let me repeat that "they will never stop taking money out of your account". It took us over two years to finally remove them from our business and yes they sell your number to everyone. I have for years and still to this day get phone calls from similar companies trying to sign us up.
After reading all these reviews and seeing how bad it is I can't believe these boneheads still exist. I guess the suckers like me are never ending.

Date of experience: August 28, 2019
New York
1 review
11 helpful votes
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PATHETIC
August 28, 2019

Home Advisor is NOTHING but a SCAM! If you're Smart, you'll look elsewhere your home projects. Several of their So-called, Referrence checked contractors were NOT!

Date of experience: August 28, 2019
Arkansas
1 review
5 helpful votes
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I'm a contractor, home advisor billed me for the wrong category and now they sent it to collections. DO NOT USE FOR LEADS

Date of experience: August 28, 2019
Connecticut
1 review
5 helpful votes
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Generator instalation
August 27, 2019

Do not trust Riley Electric. Never on time and always has an excuse for lateness. Took over 3 weeks from start to finish! I would never consider hiring him to change a light bulb. I should have been forewarned when I saw how disorganized his truck was inside

Truck was ins

Date of experience: August 27, 2019
Washington
1 review
10 helpful votes
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RIPOFF
August 26, 2019

I signed up to be a have my cleaning business get larger and was charged a membership fee and was told they had to do a background check, which I was approved then I was told to get my other customers to give reviews and that was a joke for my customers to give review all 5 of them had a hard time getting the reviews to show up! Then I start getting phone calls thru home advisor saying I have leads to press 1 to connect never connected with customers but was charged 35.00 to 56.00 on leads that never came thru! Also I recevied 2 phone calls at midnight saying I had a lead which never came thru! The co. Is scamming people!

Date of experience: August 26, 2019
Virginia
2 reviews
1 helpful vote
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W. D. M. Tree service and landscaping removed two large River Birch from our yard and did an excellent job. They had the correct equipment which made the job go quickly and cleaned the site up well.

Date of experience: August 26, 2019
Maryland
1 review
0 helpful votes
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Professional
August 27, 2019

I used the home advisor app to search a company to build a disability ramp onto the front of my home. They called to let me know of three companies. I chose Allied Restoration. I was pleased from the beginning. The price was right and the salesman (Kyle) didn't have or try to pressure me into a contract. I was informed of tentative start and finished date. Carpenters showed on time and worked non stop to completion. I was happy. When I used the ramp the first few times I found the bottom half to be too steep an incline and was difficult to maneuver. I called Kyle. He responded with a quickness. He came back to investigate, we also discussed adding more rails. I was satisfied when he left. We continued to communicate and within a little over a week the problem was solved and I have a safe way to enter and leave my house. Yes I'd use home advisor and allied restoration again and recommend them to my friends and family

Date of experience: August 26, 2019
Virginia
1 review
2 helpful votes
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Scheduled to have my lawn done for 8:00 AM today (Mon the 26th). Got up early and after I got dressed, ect found out that at Pro called off and my work was rescheduled for Wed (the 28th). This was submitted at 6:00AM (only 2 hrs notice), but didn,'t post to my phone till 7:53AM. Not a good way to start out. Suppose to be "PROS." Pros don't handle jcustomers this way. Very discusted. Aft I get serviced (if it happens), I will update my review.

Date of experience: August 26, 2019
California
1 review
10 helpful votes
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Over a year ago I contacted HomeAdvisor to get bids for a bath remodel. Three contractors gave ridiculously expensive quotes. We decided to do the work ourselves. However, we continue to receive 6 to 10 calls per day from people asking if we ever completed our bathroom remodel project. Two of the same people call multiple times per day and I've asked them many times to take our number off of their list. They call back an hour later.
We completed our bathroom remodel a log time ago, but I can't get them to stop calling. They call from *******712, *******333 mostly, but other numbers as well.

Date of experience: August 24, 2019
Texas
1 review
12 helpful votes
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Will rip you off and then lie about everything until you are sick and tired of getting no where. If you ask to speak with a manager they just tell you they are a manager.

Date of experience: August 23, 2019
Pennsylvania
1 review
12 helpful votes
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I had used Homeadvisor in the past and had good success. A few days ago I wanted to have two master bathroom sink faucets removed and replaced with new. Since I was traveling a lot i figured I would hire these folks. The guy showed up on time, mulled around for 50 minutes... then told me wife he had to run to Ace Hardware and get a special tool. 3 hours later he never returned and left the sink and faucet half torn up. About a hour after that i got an email from HANDY with a refund. I then called and complained and said what about my sink being torn apart. Of course I got the wonderful Indian call center and they were morons. I also called Homeadvisor and their response to me was any issues had to go thru HANDY. I was livid. I told them it was booked thru the Homeadvisor site so they should be responsible. Nope. Wash our hands and move on. All that advertising and media for their site and they suck this bad. Do yourself a favor folks... go to your local hardware store and find a pro there. Homeadvisor should be ashamed of themselves for such crappy service

Date of experience: August 23, 2019
North Carolina
1 review
11 helpful votes
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HORRIBLE!
August 23, 2019

Never signed up for this, I dont know how they got my phone number and the thought that I would be in need of some type home repair. I get calls constantly for an Indian call box and apparently they do no understand the meaning of "taking me off their call list". Extremely frustrating.

Date of experience: August 23, 2019
Florida
1 review
9 helpful votes
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I'm getting bad leads! Almost Every single time I especially right after the pausing time is expired, it's like they program the system to hit any one who put their account on pause to hit them with bad lead before they pause again, it's a rip off. Called to get a credit for a bad lead I get denied! When a customer is not sure if he wants a job to be done, if the phone number is a wrong number, if the job is not on my description, or i get the call after my business hours, I still get CHARGED. I don't advise any contractor to work with home Advisor

Date of experience: August 22, 2019
Georgia
17 reviews
168 helpful votes
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This app and service should be 100% no brainer as far as being a great working item, however the results are far from that and guess what, THEY DONT CARE.

This company used to be called ServiceMagic. Service Magic was sued out of business by the contractor users because they were spending thousands of dollars for lead that did not exist. FAST FORWARD to 2015, and the parent company buys into Angies List who was also having legal difficulties.

NOW both Angies List and Home Advisor are owned by the same MARKETING FIRM in Denver Colorado (for legal purposes). In 2017 a consortium of contractors filed a formal suit against the parent company that is now in federal court and may obtain class action status. That has not happened yet, but HA and AL have not seemed to be concerned and have not changed their business models.

Contractors pay a registration fee and then they pay for leads. The leads are supposed to be coming from actual persons who responded to a listing in that specialty and/or craft/trade.

These leads are then sent out supposedly to only 3-4 companies but reports are they may be sent out to a dozen or more and then its DOG EAT DOG with all contractors being charged $$$.

What is sad is that there is an actual, bona fide, and serious need for such an app. The downside is these 2 are owned by a MARKETING FIRM and they only want $$$$ and whether services are provided to a client or to a contractor is not on their radar.

This site can still work if they were willing to make the needed changes before a US Federal Court mandates them too.

There are other apps. Most are free to home owners. Many are more responsible to everyone. Only Home Advisor is kind of the big guy on the block right now and until they change, or that changes, this site is a toss up as far as working out.

I am sure there are a few contractors that manage to do ok with it. Home Advisor swears by there number that 170,000 new contractors sign up with them monthly. What they do not tell anyone is that maybe 150,000 contractors close their accounts with them monthly. That is highly unstable.

It can do better, much better. There money will be there. They simply need to earn it and stop stealing it.

Date of experience: August 21, 2019
New York
1 review
11 helpful votes
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Asinine Company
August 21, 2019

This service is worthless, and if I could give it negative 500 stars I would. Contacted Angie's List to try and get quote for electrical panel upgrade. Got responses from Homeadvisor instead--must be partners in crime. Ads say you can see what others paid for your requested service. THAT IS A BLATANT LIE! No price estimates at all. Got four calls from arrogant nasty pushy electricians, all of whom want to chit chat and banter on the phone. Exactly what I DID NOT want!

Terrible site, terrible service, and just plain terrible people in all respects.

Date of experience: August 21, 2019
Texas
1 review
6 helpful votes
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Waste of lots of time
August 21, 2019

I tried HA for two different jobs. One, I needed a handyman... and got inundated with calls from plumbers...(and no handyman). Two: I actually ordered, paid for the service, and they sent a yard contractor who did not have a lawn mower! I had to turn him away---I added the extra star, because they did refund my money (after about 3 emails). So, all in all, I have spent a significant amount of time with Home Advisor, and still have no projects done. Go directly to real businesses, with real employees, who listen.

Date of experience: August 21, 2019
Florida
2 reviews
9 helpful votes
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I'm a contractor whos getting bad leads! Every single time I called to get a credit for a bad lead I get denied! If a customer is not sure if she/he wants a job to be done, if the phone number is a wrong number, if the job is not on my description, etc I get CHARGED! It's crazy! Home Advisor is so bad that they are buying leads from another company!
I think all the contractors that had/have problems/issues with Home Advisor, we should get together a blast these thiefs onTV, on BBB in all social media and website possibles. They are stealing amounts of money from hard-working people and they just simple denied the charges with no reason, just because they want to! Just today I was denied 4 charges! Ex: wrong phone number, job no under my description, customer not sure of wanting the job, customer not answering the phone! It is very Bad! And WE "contractors" CAN"T do anything about it, just lose MONEY! They take advantage that the leads are slow to charge the contractor with horrible leads

Date of experience: August 20, 2019

From the business

HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...


homeadvisor.com
Founded in 1999
Golden, Colorado, United States
+369