HomeAdvisor (Powered by Angi)Reviews 8,482

This company provides garbage service and is incompetent. Their staff is very incompetent, rude and dishonest. I attempted to use their service for a referral of tree trimming service in which the they booked the appointment for different time than requested. When I spoke with the service provider who inquired about the service needed he said he couldn't do the job because he didn't have the required equipment. I immediately contacted Home Advisors to cancel the order and refund the fee I paid them in advance via credit card. I was advised I would receive confirmation of cancellation and a credit back my credit card within 3-5 business days. It's now 7 days later and no cancellation confirmation nor credit back to my card. I called to inquire why wasn't my order cancelled and my card credited, in which the supervisor claims the representative failed to click the "cancel order" button. Now I am told AGAIN to wait another 3-5 business days for my refund.

Kelsey Plummer didn't do the job as he said he would! I paid him an extra $100.00 to do something not initially talked about (i. E., dig up two additional plants). I was not going to be home when he did the work. However, I telephoned him before he showed up to do the extra work and explained why I was leaving an extra $100.00 ($500.00 total) and what it was for. He didn't do the extra we talked about and when I returned home, I telephoned him and ask that he return the extra money, since he didn't do the extra work. He refused to do so. Therefore, he is a thief and cannot be trusted to do the right thing when dealing with customers. No stars here! Also, told me when bidding the job, "there will not be a leaf remaining in your yard"! Did not even do what he said he would do. I have taken pictures. The BBB will be notified of this dishonest person. Beware, I think only good reviews are posted. This type of review will be removed so people can't judge for themselves.
People should really know the type of person they are dealing with. Never let someone work for you at home when you are not there. This person will take advantage of you if given the chance. There are better people out there to deal with. Homeadvisor should be more careful. I noticed only good reviews are posted. Post this one!
Sincerely, Tom McAvoy

The "pro" they sent cost us a new dryer! It should've been a simple part replacement and turned out he really didn't know what he was doing.
It took two weeks to "fix" the problem (see picture) then the first time I went to use it and boom nothing happened. So I wound up contacting another local company for help. Not only was I extremely overcharged by homeadvisor for the "fix" but it cost us double due to the dryer being broken in the process of him fixing it.

They sound like they are selling a nice advertising deal but they are not. Their leads are inaccurate and most of the time they are mistakes with no potential job available. They charge random and occasionally ridiculous lead fees which they charge immediately. You will find yourself constantly arguing for credit on fake leads and most of their customer service will tell you they cant refund you. You cant adjust how many leads you get so even if you get good leads you get so many you cant handle them and the charges add up. If your a small business its just not worth the time or money or hassle. Luckily i only got screwed out of 300$

The worst decision I've made- as soon as I received my contractor's licence they called -with a great intro, wonderful way to build your business. Bla, bla bla... Could have purchased much-needed tools. No refund or credit. No credit or resolution to the problem. Who supports their lousy business. But hey they are making all the money-false leads, no one answers or they were only checking out prices- yet you get charged $25-2$00 dollars per lead- even though its a false lead.

I signed up and was promised quality leads. $500+ in I hadn't even talked with a customer. They will send you leads at all hours of the day and bill you for them. When you call nobody will answer or get back to you. The leads are junk and outside of your service area. Then they will bill your credit card randomly and refuse to credit you back. Good luck asking for a refund. Stay away from this like the plague unless you like someone sending you junk leads and billing you $20 to $70 each for garbage.

We hired a contractor for our kitchen through Home Advisor, They did shoddy work and didn't finish,
The tiles are uneven, poorly cut and some are falling off the wall. The cabinets were supposed to be custom but were actually stock cabinets from China. The workers didn't clean up as promised and didn't cover the floors or countertops while they worked. Now I will either finish and make repairs myself or pay someone else because after the contractor promised to return he hasn't. I paid him in good faith. He seemed concerned and actually said the salesman makes promises they can't keep. So, don't hire Integrated Design. I guess it is buyer beware.

I contracted for a "pro" to trim my 2 citrus trees. They sent a man without the proper equiptment and no truck to haul away the branches he trimmed. My 2 trees are completely butchered. I'm not sure they will recover. He left all the cuttings, telling me my gardener could clean it up... Seriously?! Home advisor then gave me a credit to pay for most of the fee to clean up the mess. The man they sent rescheduled the first appointment and was almost an hour late for the second one. When he came he was driving a short bed truck and claimed he had made 3 trips to empty the truck bed then said he couldn't do more because he was losing money. I still have all the trimmings from the second tree in my yard. I'm a 73 year old widow and if I had a truck, I'd do it myself, but I don't. The man that contracted this job was told it would all be in trash bags and Home Advicors knew that wasn't true. The villain in this is Home Advisor. They lie to both the customer and contractors. Don't hire through them if you want a decent job done.

This company is nothing but a scam. I just started my window treatment business in South Florida and they really gave me a song and dance and told me to get ready for all the leads that will start coming in and to make sure I answer them. My origional sales guy Angel is no longer there and is all fraud
Dear Michael,

This email has been sent to confirm that you are properly receiving emails from HomeAdvisor. Please add HomeAdvisor to your address book to make sure you receive all of your notices and other important messages. We look forward to helping you grow your business!
Thank you for being a member of the HomeAdvisor network. We appreciate your business.
Regards,
Angel Polanco
Customer Care Specialist
Customer Care Team
HomeAdvisor
*******177 ext. *******

They just help you go out of business. I was told the avaerage lead was $25.00 but was actuall double and the most criminal part is once you click on the lead you get billed as you don't know how much the lead will be untill you click on lead. 99% of leads dis not even pertain to my offerings

This company sends you leads that most of the time the homeowner doesn't even know they are requesting a quote! The issue I have is having to constantly fight them for credit. I have had one declined for credit today where the lady I tried to contact sent me a text back angry that I called her in the first place! She stated in her text "I was only looking for a list of contractors, NOT TO BE CALLED!" (caps were from her) Tried to get a credit for an obvious bad lead and was declined! The only reason I keep this service is so potential customers can see my reviews. I have lowered my monthly budget as low as I can go.

****WARNING****

WASTE OF TIME, MOST OF YOUR MONEY WILL GO TO BOGUS LEADS, 80% DON'T EVEN ANSWER THE PHONE OR RETURN YOUR CALLS, THEY'RE ALREADY DOING THE JOB WHEN YOU JUST GOT THE LEAD? HOW IS THIS POSSIBLE?, PEOPLE WERE JUST WONDERING IF THERE WERE CONTRACTORS IN THEIR AREA, STOP CALLING US BECAUSE THEY CLAIM THEY'VE BEEN CALLED BY 5-6 DIFF CONTRACTORS, WE CHANGED OUR MINDS, WE CAN'T AFFORD IT NOW, NOT THE HOME OWNERS BUT WERE WONDERING, THE $#*!TIEST LEADS I'VE EVER HEARD, NO WONDER THEY ONLY HAVE BAD REVIEWS (THERE SHOULD BE A NEGATIVE START BECAUSE ONE IS LESS THEN WHAT THEY DESERVE) YOU HAVE TO WORK FOR HOMEADVISOR TO MAKE MONEY OFF YOUR FAKE LEADS!

HORRIBLE FOR CONTRACTORS, DO NOT USE!

I wish I didn't have to give them one star to write this review. Don't let them talk you into using they service. They got my husband and I out of 700 in something dollars. For what we don't know. They sending it to collections. Never used they service because the leads they send are not real people. I called my bank to get my money back because we noticed the numbers were not real people. One house they sent us is about 3 mins away we go over there they had no ideal what we was talking about or the lady Home advisor said lived there didn't. Please read the reviews before signing up because I wished I did. Now we owe money for what we don't know.

My husband joined HomeAdvisor mid 2018 because they really made him believe he would get a lot of work through them. But inc we noticed that wasn't the case he called to cancel his contract and pay the remaining balance they agreed but he kept getting charged. That's when I stepped in and called and they assured me that it would be taken care of. That never happened! We had to cancel our debit card so they wouldn't keep charging our account. And now his bill is in collections for over $700, we've called many times even to a supervisor and nothing has been fixed. This has hurt my husband's credit score and we just don't know what to do. If you or anyone you know considering them PLEASE DONT DOIT! They're so good with taking your money but never giving actual jobs nor helping you resolve your issues

I own a professional Handy Person business. HomeAdvisor has been reaching out to me for months trying to get me to sign on with them because they "are having problems finding handymen with a clean criminal background". I did a little research online and found many companies complaining that there is a section in the contract for homeadvisor that gives full rights of use regarding your company name, logo and information to homeadvisor allowing them to start up websites under your company name re-directing peoples calls and emails to them so they can sell the leads back to you or to your competitors.

The last time they contacted me I brought this up and the sales rep assured me that it is incorrect. So I told him if it is really incorrect send me a copy of the contract and I would sign up if he was telling the truth and the clause is not in their contract. He refused to send over the contract. To me that basically confirms that the sales reps are lying to the businesses to get them to sign the contracts hoping they won't read the fine print. That is illegal it falls under deceptive business practices.
I personally hope that someone starts a class action suit against them. I have trained sales professionals in the past and I find it repulsive that they would lie and manipulate a business so that they can use their good name to make money for themselves with no regard to the law and ethics.
I still have all the texts from the conversation with the sales rep. If i were more tech savy i would uplaod them here.