The "pro" they sent cost us a new dryer! It should've been a simple part replacement and turned out he really didn't know what he was doing.
It took two weeks to "fix" the problem (see picture) then the first time I went to use it and boom nothing happened. So I wound up contacting another local company for help. Not only was I extremely overcharged by homeadvisor for the "fix" but it cost us double due to the dryer being broken in the process of him fixing it.