HomeAdvisor (Powered by Angi)Reviews 2,163

The leads must be fake. 90% of the leads had a disconnected phone number, homeowner said they never requested an estimate, etc. So after paying for dozens of these leads I decided to cancel them as they are worthless. It took me calling 3 times to cancel the leads. Every time I would cancel the leads they would turn them back on shortly thereafter and start charging my credit card again... totally unethical!... took me 3 times to finally cancel those leads and blocking them from charging my credit card.

I joined Home Advisor in am attempt to enhance my business. Within 5 days I was sent 9 leads. Of the 9 only 2 were legit. 3 were suspect and 4 were discovered to be out right fraudulent. When confronting Home advisor they refused to credit the account. I disputed all charges with the cc company and canceled the card to prevent further charges. Now they won't remove my business from their search engines. I have joined the class action lawsuit against them and highly recommend others do the same

In my opinion Home Adviser, formally Service Magic is a terrible company to do business with. When I signed up I was told that if a lead was invalid for some reason, like the potential customer couldn't be contacted or the lead was for a different service then my company provided, I could simply indicate this on the Service Magic internet portal and I would not have to pay for this bogus lead. LIES, LIES, LIES! It turned out that out of perhaps 20 leads that they charged me for there were only 2 legitimate leads. When I brought this to the attention of one of their customer relations people I was told that, basically, it didn't really matter if the leads were legit or not, I was expected to pay for them anyway. Really? My conclusion is that this company is both incompetent in producing the quality leads that were promised me, as well as unscrupulous in their business dealings. My advice to all contractors STAY AWAY FROM SERVICE MAGIC FAR, FAR AWAY!

UPDATE: Home Advisor has responded below to my review, in my opinion with ANOTHER LIE. They wrote... we are able to credit back for projects that you are not profiled for. Well, I don't doubt that they are ABLE to credit back for leads that my company was not profiled for, but the fact is that despite several phone calls to their "Customer Care" department, they refused to issue credits after the first couple of bad leads. Just one of the problems I had dealing with these guys, but obviously having to pay for obviously bad and inappropriate leads after being promised when I signed up for their service that I would not have to pay for bad leads is a pretty big negative. Like I originally said: Liars and Crooks.

My experience with Home Advisor has been Horrible. I needed contractors experienced in roofing, siding and porch repair. I not only had "contractors" come to my house who stayed less than 5 minutes without walking around the entire house and then give me a price but one guy from Pretty Clean in New Jersey came by and smelled of marijuana. Another company American Dream of Newark, NJ came by and stayed for at least 1/2 hr. He gave me a glossy brochure and an estimate of $16,000. However, when I did a Google map search I found out that the company was actually a garage with the name of the company on it.

Was using Home Advisor and they kept sending us bad leads. We were also getting leads we didn't ask for. We spent more time calling them trying to get refunds and there customer service team told us there was nothing they could do. I immediately canceled our account and was told no more leads would be sent. They kept sending leads that we never called and 6 months later was sent a bill for almost a thousand dollars. I called them and they said that they had spoken to someone else at my company and was told we still wanted leads. I asked them who it was being that I am the owner and they couldn't give me an answer. I asked them to pull the recording of the conversations because they always tell you that the call is being recorded for quality. They told me that the do not recorded any calls! They then told me that I would have to pay or they would turn me over to a collection agency. DO NOT USE THIS COMPANY. WE SPEND THOUSANDS OF DOLLARS A MONTH ON LEADS AND THIS COMPANY IS A SCAM!

Home Advisor is a Scam. They will promote any bad company.

Do Not Use This Company. It is a scam.

Also don't use MasterGuard pest control recommended by Home Advisor. I had an initial service on 6/19 and already had to take out three hornets nests.

Don't give them your credit card the day of (MasterGuard)!

I was charged full price and I think it was a total joke. I selected them for mouse removal and the tech inspected for about 5-10 minutes in my basement and less than 5 minutes outside.

I honestly also think the insect spray is a joke too.

Go with a real professional. I cancelled the day after my initial service.

Signing a contract for pest removal is a total scam and joke. I'm an idiot for doing it.

Many hours wasted trying to get to the bottom of the several thousands of dollars our small family business was charged for just one week with home advisor. Under no circumstances would I recommend any contractor using this service to grow their business. They are criminals that sell you on a great business idea where you get to set the price you pay per month and then they deliver something entirely different. Leads that you are charged for are mostly fake and for us, they came in huge numbers. All around complete waste of energy, time and money. Please save yourself from this nightmare and go elsewhere to find customers.

Terrible customer service. The contractors all seem to be lower quality/poor reputation outside of their own review system. Try to leave feedback and they make you jump through so many hoops if it is a negative review that I assume most people just give up leaving just the positive reviews. With that kind of system its no wonder everyone looks great but when they mess up your home good luck getting them to let your negative review go on their website.

I will never work with the company again! I should've listened to my intuition instead of giving them a second chance. Initially, I had a horrible experience with a sales person. I tried to contact the upper management, but never received a response. A few months later, I received a second call (from a sales person) who told me the previous sales guy wasn't there and apologized for his behavior. I decided to give HA another try, but soon learned everything the sales person told me were lies. I was charged a ridiculous amount for leads that never picked up the phone or followed through. There were also times when I was charged for leads when my leads were supposed to be paused. Additionally, I had to call three and four times to get issues resolved.

Lastly, I had a customer who was clearly mentally ill give me a false review, and although I provided proof that contradicted her statements (not to mention they found proof that contradicted her statements) the review remained, although I was told they would remove it.

I feel HA cares about nothing but their bottom line. I was lied to and given shoddy customer service the entire time I was with them.

I wouldn't recommend them to my worst enemy. Nobody deserves such terrible service. Subscribe at your own risk.

Paid for work that was never finished. Roof patches on shingles, fell off. Made appts and never showed up, or never called back, Cancelled two times. This was for money already paid. Made me feel like I was an old Lady that was scamed. Also work that was done on driveway was done half assed, and not completely finished. As soon as I informed John that I could not afford any more work, he sure didn't finish or call anymore to finish. Paid over two. Close to three thousand dollars for work,