I have made an online order, with Hollister advertising "free shipping" for orders higher than 100$. To my surprise, when receiving the package, UPS charged me with 40$ "release fee" which is is a handling fee that was indeed paid by me.
I wrote to Hollister and demanded the 40$ back, based on their advertised statements that the price includes shipping and handling.
My request was wrongfully denied.
Never buying there again!

I will never buy again from here! The customer service refused to reimburse me after missing few items in my order. I called to get a refund and they told me to contact the courier! Like what nonsense

Had the worst experience at Hollister, Route 18 East Brunswick. A simple size exchange for a pair of birthday jeans for my son became the most horrible experience. The store manager/supervisor, (I think John is his name?) was beyond disrespectful, condescending, loud and unprofessional. Just awful. Take your business elsewhere!

They took my money didn't give me my coat the didn't replace it they said they had a pic of it on a porch so I was delivered so they only care about them self nothing in insured so buy online at ur one risk cause if someone steals ur package it's ur fault they don't care and they just hang up on you over and over till you give up never shopping here ever again

I tried several times to log onto Hollister online. Kept getting an error. When I finally did I tried to check out three times with 3 different payment methods. The site would not allow me to place the order. So I called. Could barely understand the rep, but finally was able to place the order. I received a confirmation email followed IMMEDIATELY by a cancellation of the order...with no explanation. I called and the rep couldn't give me an explanation either. He said it would be a few days before I would hear from someone. I can see the charge is on my credit card though. Honestly, a waste of an hour for nothing. You get the feeling that they don't want to sell you anything. How are they even in business? What a totally screwed-up company.

This is one of my worst experience with hollister online. They cancelled my order of 450CAD and did not refund my money it's been more than 2 weeks. I called them few times but my issue is not resolved. The waiting time on phone is over 30 minutes and after that you will be hunged up on phone.
My order has been already delivered but it still says in transit so I am not able to print the return label to return the items.
This is horrible. Never buying from hollister again.

The products are really good and it's easy to find my size and items that interest me. I haven't been impressed with the service at Hollister lately. The sales associates are sort of standoffish and not welcoming at all. I was pretty much ignored even as I walked around the store looking for what I wanted. I eventually approached one staff member myself. Their tone and interest wasn't that great and I actually was left feeling that I wish I could find the items somewhere else so I would not have to shop there.
It happened the next time as well. Even when I thanked them for their service, I didn't get that great a response.

Hollister used to be much better with their customers I feel. I'm not really that motivated to return any time soon. Good customer service matters in my opinion.

I had placed an order, but the amount was different in the cart, and the Tax amount changed again after I completed the transaction. This is annoying. Even the articles were on buy one get one 50% off. Still, as I added two to the cart, it did not half the amount of the second article, making coupons falsifying the customers to indulge in shopping and overprice the same product. If it is on sale at $ 55, the coupon must be applied to the current value rather than the product's original price. MISLEADING...

Bought jeans and they ripped in the seat within a year. I live in College Station, TX don't and have a Hollister within 100+ miles of me and the inventory was very limited here so I bought scarves and picked them up while on vacation. I opened them when we returned home and the men's was scratchy and the women's had little balls all over that looked like it was washed wrong. I had to call twice to attempt to return them as I didn't get the return label emailed as expected. The CS could be better if they improved upon their listing skills as each time I had to repeat myself as to why I couldn't return to a store. The 2nd call was when I was first told about a $7 shipping fee policy that would be deducted from my return. I will not shop here again and will stick with stores that have a good return policy and great customer service.

I had pick out a jacket which came out to $104 and some change. I gave the cashier a hundred and a twenty bill and she gave back two fives and five one dollar bills. I was incredulous since I just saw her take a stack of 5s from under the drawer. I asked her why she gave me all these ones and no reply. I asked again why she's giving me all these ones and no reply and a male worker next to her says "Oh, she has made a mistake." and no apology. I left and an hour later my gf discovered they had forgotten to remove the anti theft tag on the jacket so had to go back. This time different lady at the cash register and only no apologies were given, she didn't utter a word. Just looked at us with these strange smile on the lips. Since we are Asians, I had joked to my gf " Is this company related to Abercrombie or what?" Well, well, well... Is it a coincidence? I had seen 4 workers and none were Asians. Needless to say, I will NOT EVER SHOP THERE AGAIN!

I ordered 5 items they delivered only 2 items in that packet. However they are claiming that they included all 5 items and they are saying it could be Fedex issue and asking me to track them by calling them,, They are not even paying be back for the missing one.
They have a worse delivery system. I would prefer to stay away from Hollister's online orders.

If you need to return or exchange an item and you follow the procedure as stated on your Holister receipt please be aware that it is misleading and a fraudulent representation by Holister in an attempt to make it as difficult, if not almost impossible, to return or even exchange the item. Holister will insist that you also have to have the tags that were on the item. This is contrary to what you are told in the written information on your receipt.

Still waiting for an order after a month.

Customer service on email useless, always responds saying shipping team will look into it within 2-3 days but I get no response.

Calling them up equally useless as rep has no idea what has happened, blaming me for paying with paypal, so I am stuck with money lost and no item and no one is answering my demands to be refunded.

Awful service, stay away.

Never work at this horrible hell hole. The managers literally do nothing and just sleep in the back. They do nothing to help out the newer employees and spend the entire time talking bad about their coworkers instead of doing their job. The company doesn't even allow you to call in sick. You have to post your hours in a group chat and hope someone covers them for you. This place is the worst. I didn't even have time to do my school work and get caught in my classes. The store is constantly a mess and none of the managers bother to help with the god awful jean wall.

I shop here at least twice a week. Everything I get is always best quality. Highly recommend coats, jackets and graphics. For oversized fit, size 1 down and for cropped, size up 1-2 so it's not short. You'll get lots of coupons with 60% off offers and buy 1 get 50% plus Cali cash. Really helpful workers and fast shipping, 1 minute returns!

I shop at Hollister often and I received Gold Status after I made the $ 49 remaining to get the incentive. Well, well the 2 items that I purchased were to big so I took them back to the store and they didn't have them in stock for exchange so they refunded the purchase and reordered It wasn't my fault they didn't have the clothes in stock, and they punished the customer because I had to return the item and lost my gold status! I am very disappointed with the way this was handled!

2 things.

First, 99% of all clothes are completely ugly. I can't see anyone wearing it. Whoever is the graphic designer needs to get fired immediately. And to mention, everything is extremely overpriced.

Second, the sale and clearance is a pure scam. Found a $10 black shirt (with just the logo) on clearance and I was about to buy it. I noticed that the total check-out was close to 40, almost triple the original price before the clearance. I never had to pay this much. Usually, it's $5 more, but now it was 30 more.

We bought a gift card for a little girl's birthday and they managed to take pretty much forever (3 weeks so far, has not arrived yet) to send out the card. You would think they are a Chinese company located in China at this speed. We tried to have them void the card and refund us the money to no avail. We called the first time to try to get it done and they said they would "send a message to the department responsible for this". Days later we have not received any update so we called again and was advise we would get an email "by the end of the day" on an update. Lo and behold - nothing came through in our Inbox from Hollister. Not sure how they are still in business. All I know is we better get our money back because at this point it's too late as the birthday passes already and we got the birthday girl a gift card from elsewhere.