I guess I'm not the only one to complain about the service. I get it, you're young and inexperienced, but only one staff even greeted us, time to try on? Place was a ghost town and you need staff to open the doors to let you in. Lines were long to check out and only one register was open. The other 4 staff were doing put backs and chucking it up at the front even though they clearly saw many of us waiting.
I hopefully won't have to go back.

I don't shop here much, but once in awhile they have stuff i like. Signed up for emails and recd a b-day coupon for 25% off. Thought it was great because i like the "beach wash" denim that's out now. Well I tried to apply the coupon and got an error--it doesn't apply to jeans! Go figure, a store famous for jeans and i can't use my birthday coupon. So sad. On past orders, free shipping is extremely slow.

Overall a good shopping experience with a few nice items, especially the jeans and cologne.

Unfortunately the designs for the shirts and hoodies have gotten worse in last couple years. They're clearly chasing fast fashion trends now instead of the surf-inspired preppy image they used to have.

I was only happy with two out of the four items I ordered. For starters the pants I ordered weren't very good quality. And very unflattering. The material of the bra I ordered seemed of poor quality as well. Not at as soft as I would have liked or expected. Also I expected the panties I ordered to be soft, but they were not. They were a standard spandex material. I was however happy with them anyway because I loved how they fit, and seemed like they would hold up well. My bigger problem: Returns are not free I guess? Or they we're only going to give me a partial refund. Because it showed I was not going to get the full refund. I wish they would just send a return package, for what I consider an 'easy' return. Unfortunately they only have two options in terms of returns which are: ship from a UPS store, OR ship yourself. Both of these options have you going out of your way to: 1.) buy or obtain something to ship your order out in yourself. Or, 2.) drive to your nearest UPS if you have one close to you. These options are extremely inconvenient for those of us that live outside of City limits and don't drive. Needless to say I'm so disappointed with their return policy. And I don't think I will order from them again.

Half of my closet is Hollister and Abercrombie stuff, and I have never had a bad experience. I remember this one time I purchased a pair of jeans on sale that I really liked, but they were too big. I was afraid if I sent the pants back for an exchange, they would run out of stock by the time my request would be processed (it usually takes 2-3 weeks). So, I contacted customer service and asked if i could reorder the pants and have them pay for shipping, since it would essentially be an exchange. Surprisingly they said yes! There was this other time when they removed the "Online chat" button from their online store, and I left a message saying I'd love it back. Some days later it was back! Often times while browsing Hollister's online store I would have questions about sizing and stuff, and customer service always answered my questions in the most respectful and timely manner.

Overall, great company. Beware though, their short sleeved shirts fit weird :)

Had to come write this review after I received excellent customer service from Hollister on multiple occasions! If you have any questions or concerns just send them an email or just call and they're more then happy to help! I ordered some clothes a few days ago and I noticed today that two items were cheaper now then when I bought them! I emailed them and asked if they did price adjustments and they just did it for me no questions asked. They are awesome! :)

The clothing here is amazing! The jeans colors fade over time and the crop tops shrink over time as well. They have all sizes and always have a sale going on! Their bathing suits are little in size, but are comfortable and great quality for the price. The service in store is welcoming but is very crowed and it is hard to get a fitting room most of the times. When you walk in there is a huge amount of perfume that hits you, i often find myself sneezing from it. Overall the store is pretty good i would give it a solid 6.5/10

Hollister as a brand is great- the clothes are casual, stylish and also good quality, but the jeans are particularly great quality and are very comfortable.
The stores are amazing, inside they are surf themed (just like the brand itself).

Online the return policies are great after ordering 3 styles of jeans in 3 sizes each, which arrived very quickly it was no problem to return the sizes which didn't fit.

The prices are Ok, but a little expensive for a high street shop.
The sales at Hollister are really good, and worth looking out for as most of the products get reduced hugely.

In chinook mall. I went in to Hollister tonight to finish Christmas shopping. A young oriental girl with golden tips on the end of her hair helped me briefly. She was Extremely condescending. She lifted up her nose at me as if I was garbage. When I asked which things were on sale. I was going to buy two mens coats and two sweaters and I put them back after she spoke to me. I'd rather keep shopping than support a store that supports such an attitude. I live in a 2 million dollar home ( I can afford anything I want) and even in my circles no one acts like that. I'm not sure who this girl thinks she is but she certainly hasn't had enough spankings in her childhood.

Hey gang! I don't know about you, but the mix of products at Hollister is sooooooooo over priced, and really on the edge of super trendy... that the store has no appeal to me anymore. People, in my own honest opinion, are more "shop-savvy", and are not so free to dish out outlandish amounts of money for half-baked, over-priced, and soon to be out of fashion clothing. Seems to me that more and more folks are sticking to the classics a little more frequently, and pick up an item here and there to jazz up an outfit at a practical price. Just my opinion, but I don't see Hollister going forward with higher sales, or for that matter, staying in business for very much longer. Stick with basics... stick with classics... and give them a little flare by purchasing very inexpensive accessories to make them pop a little better! SAVE YOUR MONEY!

They cancelled an order where I used $280 gift card. After that, they disabled the gift card for unknown reason! It had been a MONTH and I am not refunded yet. I called them over 15 times. Every time I call the customer service, they ask me to email the research team. The research team is not really responsive and it looks to me that they are not doing any type of research. They do not know what is going on. The most terrible experience I ever had. My next step is to file a complaint against them.