I did a large order on the Hollister website as they had a large sale on so thought that I would treat myself to some bargains. Absolutely love the things that I got however some of them just weren't for me. I have found that my favourites pieces are the coat, hoodies & the leggings that I got - I have been wearing them all the time! Hollister has already been a favourite of mine since I was young and it really was 'in fashion'. I have been super impressed with the quality of all the clothes and even after a few washes, the clothes are still in lovely condition (including the ones that have printed logos/designs on them). I am giving this a 4 out of 5 due to the fact that when I wanted to send back some returns, £5 was automatically deducted from my refund from this. I find it being such a big company, that you would think there would be free returns especially as I had spent about £180 in total on these clothes! The refund however, was processed extremely quickly and I had an email the same day that I took the orders to the post office to say that the refund would be in my bank within 3 working days. It took around a week for my orders to arrive which I think is quite good. There was however a slight delay in my orders arriving but they kept me up to date with this which I appreciated. A full video review of these items can be found here on my Youtube channel - https://www.youtube.com/watch?v=kgZ5pL3JYZs

I have purchased from hollister for a few years now and things owuld go wrong about every other order. Mostly sending me the wrong size or forgetting an item of clothing. This order was for my sisters birthday and i had purchased over $200 and paid extra for faster shipping. Days went by and still i received nothing, so I finally called. I was told my order was canceled and they couldn't tell me why. I received no compensation or any outside contact. I am very disappointed and wont ever use this store again. I suggest others DONT SHOP HERE, THE SERVICE JUST KEEPS GETTING WORSE?

I placed my order on May 29. I received an email 06/09 that my order was delivered. I checked my mail... NO package. Going back through emails there was another email I missed as well for about week prior saying another item was deliveref which I haven't received either. My items were apparently shipped on 3 shipments. My last package was to be delivered on 6/10 so I waited this day for my mailman to show up So i could see what was going on. Hurray my package is delivered. But only TWO items were included. Out of the 11 items order I get two and of those two they have SECURITY TAGS on them?! Are you kidding? I reached out to customer service yesterday which I was happy with because they were going to reship the missing items until I got an email today saying they cancelled my order. Apparently they refuse to reship or refund any missing items or money because I had a missing item last year. I have been shopping in store and online for years and have only had ONE issue ever. This would be my second complaint ever and I'm being treated like a problem child. I spent alot of money on this order to have a few items shipped that I can't even wear because some Dumbo left the security tags on them. Customer service has been no help referring me to online research team. Only communication through email. This is insane! One refund EVER ever in the past due to shipping and I'm being denied a reshipment or refund over something out of my control

This is the worst website i have ever seen and it wont even give me my money back. I hope hollister goes out of buisness their buisness is overpriced peices of crap and their workers are rude. I WANT MY MONEY BACK!

I purchased quite a big order from Hollister on 12 April 2019 for around AUD 550, the expected delivery date was 30 April 2019. That was all the gifts for my family and myself. The order was split into 2 different boxes with different tracking number but under the same order. Everything went smoothly until it arrived in Australia on 24 April 2019. I know that usually the order from Hollister turned up really quickly, well before the expected delivery. On 26 April 2019, I found out the address printed on the two parcels were wrong and Australia Post could not deliver it and it ended up as a return to sender parcels. I contact customer service on 29 April 2019 and they just responded that i need to wait until after the 30 April 2019 so they cant help me any further. It was so disappointed the way they treat a customer query and they did not even want to help or solve the issue. So around 1st or 2nd May, I contacted customer service again so they could help me to issue a new label with the correct address for both parcels. I contacted Australia Post and advised that two parcels are still in a return office of Hollister in Australia. I worked in logistics before and I know how things run on an international shipping. I emailed Hollister to request a new label to be sent to their third party courier in Australia where the parcels are held for return. All they did was offering no help and just refund me the money. If I wanted the refund, I would not want to go through all the hassles to contact Australia Post as to where my parcels are even though that was clearly Hollister's job to look into a customer's order and delivery. I was extremely disappointed about the way Hollister operating and their customer service team. I always bought clothes from Hollister and this was such a disappointment and a massive turn down for me. I know I will not ever recommend my friends or family to shop at Hollister again after this issue which was so easy to fix and they dragged it out for a month and I ended up with nothing after all this waiting. WORST CUSTOMER SERVICE EVER, my advise to future shoppers, do not waste your time with this store customer service as they won't do any further to help you.