Jay A.

I purchased quite a big order from Hollister on 12 April 2019 for around AUD 550, the expected delivery date was 30 April 2019. That was all the gifts for my family and myself. The order was split into 2 different boxes with different tracking number but under the same order. Everything went smoothly until it arrived in Australia on 24 April 2019. I know that usually the order from Hollister turned up really quickly, well before the expected delivery. On 26 April 2019, I found out the address printed on the two parcels were wrong and Australia Post could not deliver it and it ended up as a return to sender parcels. I contact customer service on 29 April 2019 and they just responded that i need to wait until after the 30 April 2019 so they cant help me any further. It was so disappointed the way they treat a customer query and they did not even want to help or solve the issue. So around 1st or 2nd May, I contacted customer service again so they could help me to issue a new label with the correct address for both parcels. I contacted Australia Post and advised that two parcels are still in a return office of Hollister in Australia. I worked in logistics before and I know how things run on an international shipping. I emailed Hollister to request a new label to be sent to their third party courier in Australia where the parcels are held for return. All they did was offering no help and just refund me the money. If I wanted the refund, I would not want to go through all the hassles to contact Australia Post as to where my parcels are even though that was clearly Hollister's job to look into a customer's order and delivery. I was extremely disappointed about the way Hollister operating and their customer service team. I always bought clothes from Hollister and this was such a disappointment and a massive turn down for me. I know I will not ever recommend my friends or family to shop at Hollister again after this issue which was so easy to fix and they dragged it out for a month and I ended up with nothing after all this waiting. WORST CUSTOMER SERVICE EVER, my advise to future shoppers, do not waste your time with this store customer service as they won't do any further to help you.