We bought a gift card for a little girl's birthday and they managed to take pretty much forever (3 weeks so far, has not arrived yet) to send out the card. You would think they are a Chinese company located in China at this speed. We tried to have them void the card and refund us the money to no avail. We called the first time to try to get it done and they said they would "send a message to the department responsible for this". Days later we have not received any update so we called again and was advise we would get an email "by the end of the day" on an update. Lo and behold - nothing came through in our Inbox from Hollister. Not sure how they are still in business. All I know is we better get our money back because at this point it's too late as the birthday passes already and we got the birthday girl a gift card from elsewhere.