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SALWA E.

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1 Review by SALWA

Hollister Co.

  • Hollister Co.

“EXCHANGE POLICY SUCKS - WORST CUSTOMER SERVICE!”
12/11/23

My daughter received couple of outfits for her birthday from this horrible store which I had horrible experience shopping there in past to begin with.
Unfortunately, the outfits were too small. I went to exchange size. Only size SAME ITEMS. They told me that I had to pay extra $30 because the prices went up. WHATTTTTTTTTTTTTTTTT? Since when?
Were they going to give me money back if the prices went down? They refused to make the exchange without me paying the extra $30. I WILL NEVER SHOP OR TELL ANYONE ABOUT THIS STORE. I HOPE THEY CLOSE OR GO OUT OF BUSINESS.

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