I ordered 4 items from this site over a month ago. I have not received any items yet. No emails, nothing! Just wasted almost $90. DO NOT ORDER FROM THIS SITE!
Nice fabrics in pictures. What you receive is trash, and many times item not at all what you ordered.
First, I used the fitting chart and ordered 2 full sizes larger than I normally would - the items were still very small. I had ordered in August in order to have gifts for Christmas, and the package came just before New Years!
Then the real nightmare began when I attempted to return the items. They offered me 4 very strange "options", but I decided on Option 4, which was 100% refund if I paid for the return mailing. I got generic letters and even though I have emails showing 7 different times I asked for a return address label or return address, they dodged the question. So I went to FedEx and we used the "return" address on the original packaging. Holapick asked for a copy of the tracking number and receipt, then told me it was the wrong address, so they "could only offer a 50% return". As they promised 100% if I picked up the return mailing cost, I was incensed. Multiple emails back and forth, and the last one - when I hit reply - it went to ME! So they used an address to send that wouldn't allow a reply.
I have made a Better Business Complaint. They have a 1 star rating on BBB. I would give them less than that if it was possible. Not only are they UNETHICAL and DECEITFUL, I believe that what they are doing is ILLEGAL.
Do not buy from this company I never got what I ordered if you don't listen you were warned. You can't get a hold of customer service
I ordered almost $500 Canadian. There was not one single thing that was wearable. KEEP YOUR HARD EARNED MONEY. They would only refund $36. I don't typically write reviews but PLEASE KEEP YOUR MONEY!
Many attempts to purchase no help from customer service. BUY AT YOUR OWN RISK coupon codes don't work after many tries. Boooo you'll spend hundreds znd just maybe you'll get something.
Don't be fooled! All pictures are wrong and try to the return the item...! Ha!
DON't BUY! They may be inexpensive but don't do it!
They are cheats, with rubbish products. The products are nothing you see in pictures. They will not refund your money.
The quality is poor, the material is cheap. Also the color is different. It is better to read the review before you buy anything.
Ordered from this company. Partial order took four weeks. Very small. Poor customer service. They will not communicate.
I ordered items worth $130 a year ago, followed up more than 5 times but never received them, scammed
DO NOT ORDER FROM THIS COMPANY... NOT SURE WHAT KIND OF BUSINESS THEY RUN. THE GOVERNMENT SHOULD GET INVOLVED. THEY ARE dishonest.
I wish I read all the reviews first before orderingI never EVER had a problem with any company before and I should have checked them out before ordering. I didn't know they are from CHINA until the pkg arrived. That's a RED FLAG and I am SO mad that I fell for this! I ordered 5 tops for $96.90 and they only sent 4. I placed my order May 21st and it took over a month to get to me. When I tried to cancel the order and went to CONTACT on their website, it would not send NO MATTER HOW MANY TIMES I TRIED. Then I started to panic as I got suspicious. After getting the product and tried to resolve the issues, they did NOT want to refund me for the item that I got which was NOT the color nor the item shown on the website. They wanted to give me a stupid voucher of $9 when I paid more than double. Ridiculous. I WILL NEVER DO BUSINESS WITH THEM EVER! I will be sure to let everyone know so they don't have to go through what I had to. I don't want their clothes... so cheaply made, not like the pictures. UGH!
I have order dresses for the past one month and havent necieve any thing up till now i have contacted paypal for my tefound but to no avail
Ordered a tv 40". Recieved a pack of 5 socks. What a scam. I have a open dispute with my credit card company. Scam. Reporting
Hi Penny J.
Thanks for contacting us and sorry for keeping you waiting
My sincere apology for this situation. Could you please provide your order number to us, and we will check your order as soon as possible
Please feel free to let us know if you have any further questions.
Here is our email address:service@holapick.com
Spent $148 with Holapick. Items described as cotton were polyester. Having impossible time returning
It came with big delay, none of ordered cloths can be used - too bad quality. It is DIFFERENT from their pictures.
OMG. I should have read the reviews before I placed a large order from Holapick... it took many weeks for my order of 8 items to arrives and when it did. It was all in one small package. Before I opened it i thought wow they got my entire order into this little plastic bag. Once I opened it up I was shocked to see some of the items wadded up into zip lock bags. Not one single item in this order was even close to the sizes I had ordered and the quality is so poor It made me sick to think I spent good money for this crap... the dress I ordered was tagged a 3x inside but the dress itself was like a size teen medium. None of the clothes run true to size. They are made to fit asian women because they are made in Hong Kong. Had I of known this I would of never placed an order. When I checked to see where this Company was located it showed in California so i went ahead and ordered. The warehouse in is california the clothes are made in hong kong. Also the fabrics are not cotton. The fabrics used are cheap rayon and nylon. Every item I ordered was a 3x the clothes were made to fit a size large. The workman ship is so bad that one of the tops i ordered the sleeves on it were not even finished being sewn. They forgot to even hem the sleeves it. I emailed the company and told them how unhappy I am with their products. They emailed me and told me once I return them they would refund me. When I ask for a return shipping address they would never answer my emails. So I sent the items back to the California warehouse where I got them from and they in turn. Wrote rejected return to sender on the package. I am just sick about this. As I spent $200... I am on disability and it is the first time i have been able to afford to buy some clothes... Now I am out my money and my clothes because I clearly can not wear this junk they sent me. Buyers... RUN from this company... their clothes are NOT as they appear in their photos.
I ORDERED A NEW WINTER COAT FROM THIS CO. NOT ONLY DID THEY TAKE MY 68.00 PLUS SHIPPING BUT I NEVER RECIEVED IT. I WROTE EMAILS TO THEM EVERYDAY
I am not happy with Holapick. I did not receive all that ordered, I have not received a refund, they will not give me a return address to send the shirts back, very poor customer service, after 4 emails which I think was an automated system answering my emails, they have ceased communication with me. I am out close to 200.00, I WANT MY FULL REFUND
******* DO NOT BUY FROM THIS COMPANY,
THEY ARE NOT TRUSTWORTHY, THEY WILL NOT PROVIDE A RETURN ADDRESS, KEEP YOUR MONEY, THEY ARE A VERY SHADY COMPANY.
*******. DO NOT BUY FROM THIS COMPANY
Cielo M from Holapick.com via mandrillapp.com
May 14,2021, 10:28 PM
To me
Dear D Morgan
Thank you for contacting us for the enclosed matter below,
For your order: xxxx9117
We are glad you got the item, but sincerely apologize for the problem.
Will it be possible to keep the item and you can repurchase the same item for only 60% (CAD66) or we can offer CAD36 cash coupon for you to use or buy other items in our website at any time to keep the item.
Can you believe this they want me to spend more money with holapick... They have got to be kidding. I want my full refund!
Answer: Don't know! Scary that a company wants to scam you but they would be soooo upset if someone did that to them!
Answer: Unfortunately you probably cannot. After my dealings with a company called Noracora, I have done some research. Seems these companies are poppong up on FB and other social media sites. They advertise very cute clothing for reasonable prices. Most of them are scams. They take your money and (if they send it at all) send you cheaply made pieces that barely resemble the pictures. Fraudulent customer service emails, extremely high shipping on returns and lies all around. My recommendation would be to contact your Paypal or credi card company to see if they can help. Sorry!
Answer: Try a company called SayHey in Hong Kong, they took the money from me under that name
Answer: You can only return by sending to China for between $60 - 80. You will not receive an exchange or a refund.
Holapick has a rating of 1.5 stars from 207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Holapick most frequently mention customer service, credit card and full refund. Holapick ranks 1976th among Women's Clothing sites.
Hi Mary M.
Thanks for contacting us and sorry for keeping you waiting
My sincere apology for this situation. Could you please provide your order number to us, and we will check your order as soon as possible
Please feel free to let us know if you have any further questions.
Here is our email address:service@holapick.com