'Custom tailored suit' was such a terrible fit it was a joke. Not even close. I've been going back and forth with customer service for 2 weeks. They keep sending me 'return instructions' that is actually just a blank PDF. They've done this three times. I keep telling them it is blank, and they ignore me. At this point, I've realized this is a total loss. I'm out $700 and I'm contacting my bank.

I trusted Hockerty as the partner for my wedding ordering my suit with them. It was a 3 pieces linen suit for a summer wedding. Quality: I honestly was expecting a higher fabric standard. Same comment for the Shirt added to the order to match the outfit. Light linen fabric yes, but low consistency. Fitting Issues: First time I received the garments, it was really disappointing. The 3 pieces and the shirt were fitting very wide. Tailor I sent the garments to, was trying to get it fixed but at some point we agreed that it wont fit well. Far away from the perfect fit moto from Hockerty motto. Support quickly and efficiently jumped into it and were kindly enough to propose a remake of the unfitting parts. I took the measurements again double, triple checking that those were the right ones. Hockety asked my for additional measurements compared to he initial suit. What initially was a positive experience turned out again into another disappointing situation when I received the remake. Initial suit and remake were pretty much exactly alike. I run out of time and I had to make the tough decision, from a personal and financial point of view, to buy a new suit for my wedding this time in a local store to avoid this kind of issues and disappointments. Support jump into it once again but the options proposed were mainly the same involving taking measurements again or measure a trouser that fit you well and share that with them. After rejecting that, they offer the possibility to keep the remake as it was or a 20% store credit of the original order value for future purchases. None of them worked for me as: 1) I didn't have time enough to remake it before the wedding
2) It was a summer wedding
3) I had to buy a proper suit for my wedding in a local store
4) I wasn't prepared to go through the same process again
5) At least in my specific case, the manufacturing process (including the remake) they have in place, didn't work To be 100% honest here, I have to say that the support team they have was very responsive and empathic with the situation. Same with the local tailors, specially the ones I sent the suit to for adjustments, were really friendly, professional and efficient. To conclude, I ended up with no suit for my wedding and with some garments that are far away from the perfect fit promised. In my personal experience and opinion, Hockerty didn't work. Let me down for an important date and cant trust in their manufacturing process anymore. There are probably a few improvement areas if they want to really compete and be a real alternative to local stores. For weddings, casual or any type of occasion. My final recommendation for people in the same situation, is that first check local store options to avoid going through all this bad experience.

TERRIBLE SERVICE! They do not stand behind their guaranteed fit claim. They require to find your own suit tailor, drive whatever it takes to find that tailor, and then have the suit repaired at your own cost. They agreed to reimburse me 25% of the cost to get the suit to fit me. I rolled it back up and sent it in the mail back to China where it came from! BUYER BEWARE. IF YOU BUY FROM HERE AND GET SCAMMED LIKE I DID IT IS ON YOU... I WARNED YOU!

J'ai fait faire une veste sur mesure par cette entreprise et le produit que j'ai reçu ne taille pas correctement, le SAV est d'accord qu'il y a un problème mais je dois payer les frais de retour sur le site ainsi que les nouveaux frais d'envoi! Une honte, fuyez!

Ordered multiple blazers, but 1 did not fit well & looked cheap. I wasn't seeking a refund, but they refused to exchange the item. These blazers aren't 100% tailor made, there's no measurements or digital scanning. Very poor customer service, would not recommend making the same mistake I did.

I ordered two shirts. One fit as expected, the other, a linen shirt, shrink an astonishing amount. The customer service people denied that the shrinking occurred and would not give me credit or remake the shirt. I'm glad that I just ordered the two as a test.

I ordered a suit for a wedding. While at the wedding, the trousers split down the side seam (see photo). I tried to carry on through the wedding but the split got progressively worse until I simply had to leave early out of utter embarrassment. I am deeply disappointed in the quality of the craftsmanship and in the lack of accountability on the part of the company.

To rectify the problem I was offered free tailoring/mending, however this would not only be a temporary fix to an already poor quality product, but it would also lead to other issues (i.e. One leg being tighter than the other). I was also offered a new set of trousers, but I would first have to send the old trousers back at my own expense.

I am tremendously disappointed. There is no way I would order from Hockerty again, nor would I ever recommend this business to anyone else.

What you order isn't what you get.

Using the configurator was great. Really detailed and easy to use. I felt quite excited selecting exactly what I wanted. I spent time pouring over materials and designs. I had a clear vision of what to expect.

Immediately upon delivery I realised they had sent me the wrong suit. The material and colour a long way off that I had ordered. The jacket fit, the trousers didn't and the quality was really poor, so I knew they had just sent me the wrong suit. A quick call to Hockerty and they would resolve - no chance.

They only want to find a way that I accept the suit I didn't order - no refunds. My point is, I ordered an apple and they have sent an orange. So trying to make something I didn't order acceptable was ridiculous.

Messages to their team Christian and Jesus were typically replied to 24hrs later and I assume by bots and the answers and the questions didn't match. They have a policy of no refunds, I get this if a change of mind. That is not my issue.

My review is to advise the risk - what you think you order and what you get are not even close. They hide behind distance selling rules and effectively give you a problem.

Avoid, its too risky. Great concept, dreadfully executed.

Here's the translation:

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The worst service I have ever seen

I should mention that I have ordered from Hockerty before, but I have noticed that there is an increasing frequency of negative feedback regarding the quality of the products sent. Clearly, the service and the quality are in continuous decline. I strongly advise against relying on these incompetent scammers. Unfortunately, I can't comment on the quality of the materials. But here's the kicker: the order never arrived.

Hockerty perfectly embodies everything to avoid in healthy customer relationship management:
- Slow responses, IF any
- Vague and incompetent assistance. This is the painful point. They believe that the other side is populated by people who don't know how to get along in the world, for various reasons. Before purchasing the suit, I explicitly asked for support from Hockerty assistance because I was following a diet, and the measurements could vary (which they did). They themselves advised me to wait, despite being aware of the significant delays their orders had been experiencing for some time. I trusted them (a grave mistake) and completed the purchase about a month in advance, considering the three weeks they guaranteed plus a safety margin. The aggravating factor is that they sent automated emails stating that the order had been shipped. But on the website, the delivery date was extended by just one day every day. So, each day, they postponed the delivery. This is already a serious failure on their part. A serious company would have warned in advance about frequent delays, giving time for customers who unfortunately made purchases on this site to find a more effective solution. No, with automated emails and blame-shifting apology messages, these people waste your time, energy, and money. Now, I will have to face the wedding in the coming days with a patched-up solution that will cost me additional money and time. This is a site that deserves to close.

I rarely feel obliged to write a review. I have always thought that to err is human. But the absolute indifference, the consideration of us buyers as incapable of understanding and willing, the damage caused to me and many others in my situation, convinced me to put this experience in black and white, hoping to dissuade as many people as possible from purchasing here. I will also write a version in English to ensure that as many people as possible read it. In my personal case, I will proceed legally because I will demand compensation for unfair commercial practice, delays beyond what is tolerated by the Consumer Code, and damage resulting from the additional purchase of an unnecessary suit.

Any response to this review will be an attempt to recover the unrecoverable.

Update: The customer service is the worst I have ever seen. Despite the response published below, I have not received any contact. Hockerty is the worst brand to rely on.

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I recently purchased a Hockerty sport coat. The fabric looks worn & abraded. Theads hang loosely from the fabric. The breast pocket was not fully sewn. I am disgusted by this purchase. It is poorly made. The package it came in was more impressive than the purchase garment.

Spent over $300 on a few pairs of pants - they all came with the wrong measurements. Tried to reach out to the company but they ghosted me!

Terrible idea. Buying tailor-made clothing online is non-sense. Don't make the same mistake I and others did. The only good thing about Hockerty (ex-Tailor4Less) is their website. Don't buy from them. Their business should be illegal. They refuse to give back the money unlawfully, while their clothes are sold as "tailor-made" but in fact they aren't the right size, nor the right measurements. On their website they told me the expenses to fix the clothes were on them, before the purchase. After the purchase, only 25% is on them. False advertising is what this is.
Hockerty = poverty
Sumissura = submission
They want men's pocket empty and women submissive.

This company is ridiculous. I ordered a shirt from them. Well over a month later it arrives from china. DHL wants more than the original cost of the shirt in unpaid shipping charges before they will deliver it. That's after I paid $15 for shipping.

Avoid this like the plague

I recently had an incredibly frustrating experience with Hockerty. My order of a suit made with a Loro Piana garment fell short of expectations from the moment of delivery. The suit arrived in a disappointingly compact and cheap package, misrepresenting the unboxing experience and seemingly mistreating the quality garment within. The suits are manufactured in China and then bulk-shipped to Spain, leading to the compact packaging before being sorted and dispatched to their final destinations.

It was immediately clear that the measurements were far from accurate, requiring several corrections to achieve a fit that should have been right from the start. More disheartening was the noticeable defect in the garment: the lines on the fabric were not aligned at the central seam behind the back and on a shoulder, detracting significantly from the suit's appearance and making it look cheap.

When I reached out for assistance, my concerns were dismissed for months, with Hockerty's "fashion advisor" attributing the misalignment to the suit being handmade. Having been a customer of a similar online tailor service (starting with a S), I've never encountered such glaring defects. My requests for reimbursement were consistently denied, and attempts to have the blazer redelivered were refused.

After months of frustrating communications and outright denial of my claims, even after sending 14 pictures as evidence, I was thankfully reimbursed through AMEX support, having already sent the suit to the insurance company for handling the case. It was only then that Hockerty offered a remake, a gesture that felt insincere and highlighted their reactive approach to customer service.

For anyone considering Hockerty, especially attracted by Loro Piana fabric, I strongly advise looking into alternatives by reading similar experiences on Reddit, but from my personal experience I can tell: a Zara suit would look better than a Loro Piana fabric handled by Hockerty.

I have never left a review for anything in my life. But please please do not order from this website. My fiance designed a custom suit, and it was the WORST QUALITY suit I have ever seen. The stitching was not aligned and very obvious mistakes throughout the entire suit. When I contacted them with photos they would not refund me or give me a store credit. They said that the stitching like this was normal and there was nothing wrong with it. After MONTHS of back and forth trying to find a reasonable solution (the only customer service is through email), they offered to remake the suit in the same or different fabric. Because of our timeline, we had to order another suit from a different company for the wedding. After communicating the new fabric he wanted, they said it would be $79 for a change of fabric. We cannot afford another charge for a suit, nor would we give them more money if we could. In total, we lost over $350 from this company and have nothing to show for it. 10/10 DO NOT RECOMMEND.

First of all, I ordered a pair of "custom made" shoes from Hockerty.com and it stated that it would take about 2 weeks for them to be "made". About a week later, I get this pair of shoes that were CLEARLY used! I thought it was very odd, that they could - make a pair of shoes so quickly and then ship them internationally! They were literally off the shelf, USED shoes. They had scratches on the leather, the heel had a crack in it and there were wrinkles in the leather because of the poor quality in joining the shoe to the heel. I reached out to customer service which was absolutely terrible. They kept claiming that the shoes were custom made, but in fact they weren't even what I ordered. I ordered a wide shoe and what showed up was a narrow or standard width at best. I am currently disputing to try and get a refund based on the fact that these shoes were used to begin with (have photos to back it up) and they were absolutely terrible quality! Even the name on the inside of the shoe was a complete knockoff! Do yourself a favor and steer clear of this company.

I accurately provided measurements to Hockerty for a shirt, suit jacket and suit trousers.
Measurements were identical for shirt and suit jacket.
The shirt would not be large enough to fit my 14 year old who has not sprouted yet and the buttons will not even meet in the middle.
The suit is so large (top and bottom) that a gorilla would be swimming in it and mishapen. I've never seen such tailoring and all garments are unwearable.
Needless to say I looked for a full refund having completely lost confidence in the company.
Hockerty suggested that they would remake the shirt (if I paid return fees for the non closing version) but one local tailor should fix the suit.
A local tailor evaluated the suit and said that the tailoring was as poor as he has ever seen- it would be impossible to tailor appropriately to my measurements.
I escalated the case to PayPal and am awaiting their inputs.
At this point Hockerty tried to claim that by purchasing via their website I'd only be entitled to Swiss customer rights and that by purchasing from them I was so undertaking to be subject to Swiss law- the garments were dispatched to me in Ireland (EU member) from Madrid, Spain (EU member) incurring no import tariffs as would happen were they Swiss Goods.
I did some more investigations and it would appear that Swiss Goods should be listed in Swiss Francs in accordance with Swiss Order on the Indication of Prices (RS 942.211 Art. 3 & 4) -these were listed in euros at all times on the website- and that EU legislation, specifically the Directive on Consumer Rights (Directive 2011/83/EU) and the Directive on Electronic Commerce (Directive 2000/31/EU), should govern this case, given that the online store targets consumers in EU countries so that full refund should be possible by return of products within 14 days of receipt.
I'm hoping these nuggets may prove useful to the next mark drawn in to a similar circumstance to my own and that if you're that person and glean benefit from these insights please share again for the next such mark after you when you do your own 1 star review.
I would warn anyone away from this unscrupulous company given the shoddy workmanship and devious after sale experiences.

They did not get it right the first time. But Sergio Molina, the sales person I worked with was a real pro. He patiently pushed my order through and made sure it was done right. What arrived could not have fit better. I could go on as I am that happy with them but I won't. As the old saying goes: A picture is worth a thousand words...

I've ordered bespoke garments in the past and unless done by a professional tailor, it is near impossible to get precise measurement without an actual in person fitting. So color me impressed. They feel like they are still making their way, working out the kinks, stitching their path to perfection. But in my experience they're honest and honorable. I've three more pairs in my wish list. I can't wait to order them.

Based on this experience, I would, without hesitation, highly recommend Hockerty. Be sure to ask for Sergio Molina, he's awesome!

Do yourself a favor and don't buy anything from these guys. It is absolute garbage. If you could see it before you buy it you wouldn't want it at any price. That's why their is no way to return it. They know you paid 20x what it is worth.

I ordered a "custom fit" suit from Hockerty. There is absolutely NO WAY this suit was cut for me. I gave specific measurements which I have used before, so I know they are accurate and true. The suit I got was at least 2 or 3 sizes too big everywhere. Pants were too long and too wide, jacket sleeves were too long and too wide, jacket chest was too wide, waistcoat vest was too wide. Everything was huge. When I contacted customer service, it took them 24 hours at least to respond to every message I send, and they told me they wouldn't refund my money, even though this suit was clearly not cut for me. They offered a "free remake" but it would take 2 more weeks of time that I don't have, since I needed this suit on a deadline - and I ordered 6 weeks in advance, so it's not like I waited until the last minute. Once I told them that I didn't have time to wait for a remake, and that I didn't trust their work anyway and therefore didn't want a remake, they ignored me. Only after I left a bad review on TrustPilot did they respond to me and offer to reimburse me for the exorbitant tailoring costs necessary to make this suit fit me. They then told me they would pay for tailoring *only if* I agreed to take my review down. I told them I would - and they still ignored me and have since refused to contact me or cover the tailoring costs. This company is a scam and fraud - I encourage ALL to NOT SPEND MONEY with this horrible company.