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Amanda B.

Contributor Level

Total Points
81

1 Review by Amanda

  • Hockerty

2/26/24

I have never left a review for anything in my life. But please please do not order from this website. My fiance designed a custom suit, and it was the WORST QUALITY suit I have ever seen. The stitching was not aligned and very obvious mistakes throughout the entire suit. When I contacted them with photos they would not refund me or give me a store credit. They said that the stitching like this was normal and there was nothing wrong with it. After MONTHS of back and forth trying to find a reasonable solution (the only customer service is through email), they offered to remake the suit in the same or different fabric. Because of our timeline, we had to order another suit from a different company for the wedding. After communicating the new fabric he wanted, they said it would be $79 for a change of fabric. We cannot afford another charge for a suit, nor would we give them more money if we could. In total, we lost over $350 from this company and have nothing to show for it. 10/10 DO NOT RECOMMEND.

Tip for consumers:
We had an incredible experience at Friar Tux if you are still looking for suits.

Products used:
We were not able to use anything from our order.

Service
Value
Shipping
Returns
Quality

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