I recently purchased a gold chain from h&m Cookstown Ontario. My product was not put into my bag. After contacting customer service and speaking to a call center representative she hung up on me! All I wanted was a refund on my visa for a product I did not receive! H&M are a global company you need to do better! Your customer service is terrible

Placed my order a month and they didn't send it. I keep asking them for my refund and they are giving me excuses. The order was placed on December 5,2019 and it has been a month with no refund and no merchandise. They are dishonest and have the worse customer service. I bought same merchandise from a different retailer and I already got it. I filed complaints and they are making me wait. Don't shop from them, you won't see your merchandise in time or worse, you won't receive it. The clothes are bad quality too. After two washes clothes look faded and shrinks. Business is bad and not good as it was in early 2000.

I ordered some stuffs online in Canada, within Toronto area. It took a month for delivery. This is not a brand nor international organization, its some retail store half way around the globe trying to fool Canadians. I felt like I order some stuffs from China which took a month to deliver. My advise, dont every order from H&M,, rather go buy from wallmart. You will regret,, not worth a month wait when u pay and bought some stuffs.

Customer service wise I have never had a problem with this company. The quality of their clothes is overall good. You just have to be a smart shopper. If it is $5 you are going to be getting what you paid for. I have been having a lot of problems getting my online orders and so I eventually called because I needed the clothing for an event. They weren't able to get the package back to me but they were still able to reorder it for me and give me next day shipping and money off my previous order. Very helpful and they suggested somethings on how to write my address so it would not happen again. Thank you Omar and Jason!

We visited store at around 9:15 pm(IN orbit mall store Hyderabad) and we are in hurry to purchase the item which we had found need to try but staff told us the trail room is closed from the instruction of there supervisor, I am surprise that the same supervisor is allowing other people to use the same trail room, when i approach him he just walk away by looking somewhere with out listening or i should say neglecting, May be i am wearing niqab and burqa so he had neglected me. I went on to purchase there more than other people had purchase at the same time. God bless this country and store.

Although the CDC states that covid is rarely passed by touching anything, H&M won't let people even try things on over their clothes. You have to buy it and return if doesn't fit. How is my trying it on at home going to leave less germs on the clothes than in the store? People can still touch, carry around and sneeze or cough on the items and hang them back up. How do they expect people to buy clothes without trying them? Do they want to go out of business?

I bought a pair of boots in HM and in 2 weeks they were completely damaged. When I went to the store and asked for my money back they refused.
More serious than that was the store manager Jason from HM at Macquarie Centre who basically said I was lying when mentioning that I used them 3 or 4 times. Making judgements and pointing that to a customer is serious and should never be done.

Só, besides a terrible product, i had the worst possible customer service. Never again HM.

As always, they provide a huge range of options for men, women and kids.

I actually never shop in store, only online but they're always quick and always deliver exactly what I see online.

Happy customer!

Horrible service, hang up my call twice. Slow refund, not on date that they had stated. Horrible service, I was not satisfy at all. Saying payment had not go through but withdraw money from the account.

I was proud to get shopping done early this year. I purchased several items on 11/25. On 12/8, I finally received a "your order has been shipped" email. As of today 12/21, I have yet to receive my purchased order. When I called Customer Service & escalated the call to a "manager". I was told, "UPS hasn't posted where your items are so there is nothing in my power I can do". I explained that if UPS doesn't have the tracking it's because the items were not sent, can you find out? "No, there's nothing I can do." After a lesson on Customer Service she said she could email the warehouse. I congradulated her for thinking outside of the box. Currently I've on the line trying to figure out what the outcome is, I've been waiting for a Rep for over an hour, hour and one minute, hour and two minutes,... Not worth it!

I ordered from the website for the very first time and didn't realize that apparently you can't exchange or return items in store... lol anyways I got my items, one was missing (a necklace I ordered) and so I called the customer service, they said they'd reimburse me and they did so fairly quickly. The other items I ordered were just crap. The only thing I liked were the pants but the shoes and bodysuit were terrible. I ended up keeping the bodysuit but I sent the shoes back and got a refund but honestly H&M. Get your $#*! together with your returns and exchanges. Had your policy been that I could exchange online products in store I would have done that instead of wasting my time sending the items back.

Can't say anything about online shops but offline stores are pretty damn good.
The choice is great and the quality of clothes is also on a good level. Especially considering the prices of it.
I still wear a tee that I bought there a couple of years ago.